Hi,
I have had, and enjoyed, Avast Free Antivirus installed on my two Desktop computers (Win7 & WinXP) for many years.
I had not used my XP computer since last August and decided it was time to “revitalize” it, so I upgraded all my software Programs and Apps, ran virus, malware scans, Windows Updates, etc., and yesterday finally upgraded to the Avast 2015 Program Version 10.3.2225.
My computer was functioning without a hitch, until the Avast 2015 upgrade.
All was going well, Avast installed ok and (with the first install) I found that during the Avast Update>Program Update, Avast would freeze, plus I was not able to use other functions on the computer. My only recourse was to do a hard Power OFF (button on the tower, not able to use the Start button either to turn the computer off or reboot). On the restart, the computer functioned ok, until I got to that update again.
Using the Avast avastclear Avast Uninstall program, I did a clean uninstall of Avast, ran CCleaner, and reinstalled the program last night.
This morning, in turning on the XP computer, all seemed to be ok…Avast went through the Program/Definitions update ok, scan for outdated Software went well, BUT, once I ran the Avast Smart Scan the program wouldn’t progress any further, the computer froze and once again I had to do the hard Power OFF to return the computer to its working state.
So, that brings me here for a possible solution.
PROBLEM:
Avast 2015 Free Version stops at 39%, computer freezes, requiring a hard restart to get it working again. It’s done this twice so far.
Note: I was able to run a Quick Scan last night with no problem, the issue seems to be only with the Smart Scan stopping at 39%, resulting in my computer freeze (can’t even bring up the Task Manager using Ctrl/Alt/Delete) unless I turn off the computer and power it back on.
Any help?
Thanks,
Gene