Good time of the day to all!
Problem: I can not work with the files in the Chest box. Every time when I’m attempting to open it, I’m getting an error message which you can see here. There are several files in my Chest folder, but I cann’t handle them at all. All other features seems to work properly.
OS Windows XP Home (SP1)
Avast! ver.4.1.289
Any ideas ??? Thank you in advance
Could you post the “Errors report” and “Detailed information” tabs too ?
Also, is the avast service running? (process called ashServ.exe).
Does the resident protection work? Do you have the avast tray icon blue, not crossed-out?
Yes, please. Here you are…
Error report translation (approximate):
—>Description: Volume for the opened file has been changed from outside, so work with this file is impossible.
Yes, it does. The avast service is running and resident protection is working normally (tray icon is blue) :-\
Here is one more screenshot…
If the sorry remainders of my Russian knowledge serve me well, I guess the error message on the screenshot is equivalent to the following English version:
The volume for a file has been externally altered so that the opened file is no longer valid.
Is that correct?
Vlk
Please set logging level to ‘Error’ in the avast settings, restart ‘avast! antivirus’ service (or restart computer), try to use the chest and then run the avast Log Viewer to see errors and post them.
I guess you’re right, that is correct. What does it mean and what is the reason ???
P.S.<Skydiving’s much easier… at least for me, I’ve done 21 jumps
It’s done. Have a look… I still have no ideas.
It may be a collision with some Cyrillic characters. Please check the file \data\chest\index.xml - and try deleting all non-ANSI characters from it…
:-\I’m sorry to say that I’m not so familiar with ANSI character set. Could you tell me which of them non-ANSI. Text file attached…
Thanks in advance
Maybe these links could guide you through Cyrillic characters until Vlk could say something to you:
http://www.friends-partners.org/oldfriends/language/russian-alphabet.html
http://www.fingertipsoft.com/ref/cyrillic/charsets.html
Hi,
this directory name is the possible culprit:
C:\DOCUME~1ОЛЕГСМ~1\LOCALS~1\Temp
So, back-up the file and remove the russian characters (I mean the OlegSm~1 part).
Is it better now?
UPDATE: Heh, the browser played nice trick with azbuka here ;D
Maybe these links could guide you through Cyrillic characters until Vlk could say something to you:
http://www.friends-partners.org/oldfriends/language/russian-alphabet.html
http://www.fingertipsoft.com/ref/cyrillic/charsets.html
Thank you for the links, but it’s brings no result :'(. I’ve tried to use Character Set Converter, but the avast! didn’t recognize converted files…
I’ve tried to do so, but when I’m openning the “index” file editing, cutting, and recoding options are inaccessible…
Sorry, could you rephrase it for me? What file is inaccessible? What recording option? You mean that there is a trouble in Explorer (access rights) or this happens because avast! block the access to the folder…
Sorry for the useless links… It was just a shot… 
Open it in your filemanager (FAR, for example) as a text file and edit it. Don’t open it thru windows Exploder, it may have strange associations with the extension.
:-\I meant Explorer of course, the avast! doesn’t block neither folder nor file. Options are inaccessible in Explorer window in spite of the fact that I have administrator’s rights. And I meant recoding(encoding) not recording…
I will try…
…the same result and the same error report.