avast! 4.1 + Win2000/XP Crash/Freeze

Avast Free Antivirus / Premium Security
1

Guys, since there is a number of pending threads about this topic and it’s quite strenuous to keep them all updated, I’ve decided to start yet another thread with the anticipation that we’re close to the final solution.

My impression is that the problems are caused by a bug in the updater that sometimes fails to install the new driver files. That is, the updated drivers are correctly downloaded and unpacked, but are not installed to the system. Since other avast files are installed properly, there is a version-discrepancy problem (the program and driver versions do not match) that may eventually lead to disasters.

I’d need you to check if the drivers (i.e. the *.sys files) located in the \setup\inf directory are the same as these in \windows\system32\drivers (with respect to file sizes, timestamps etc.). They should be the same. If they’re not, there is a problem and you should copy the \setup\inf versions to \windows\system32\drivers.

Please keep me informed - I would really like to know whether this is the real cause of these problems.

Thanks,
Vlk

2

Hi VLK,

what are the exact dates and especially version numbers of the 3 sys files in system32\drivers supposed to be ?

I have 4.0.191.0 & 11.Sep.03 for all 3 files, as well as in avast’s setup\inf
???

but this might be a special case & mea culpa if so … :wink:

3

September 11 sounds good. As for the version info I’m not sure but 191 is probably OK (although it’s possible that it has not changed since 4.0.235 :slight_smile:

Vlk

4

Hy Vlk. For both, Setup\Inf and System32\Drivers folders, I have:

Aavmker4.sys: 11-Sep-03 12:02:24 version 4.0.191.0
aswMon.sys: 11-Sep-03 06:06:36 version 4.0.191.0
aswMon2.sys: 11-Sep-03 06:06:24 version 4.0.191.0

They seem to work perfectly in XP. :wink:

5

Thx :slight_smile:

6

My files are dated as follows.

C:\Program Files\Alwil Software\Avast4\Setup|Inf

AavmKer4.inf 2KB 17/10/2002 18:06
Aavmker4.sys 13KB 11/09/2003 17:02
AswMon2.inf 2KB 16/10/2002 09:46
aswMon2.sys 47KB 11/09/2003 11:06
aswMon.sys 50KB 11/09/2003 11:06

C:\WINDOWS\system32\drivers

aavmker.sys 13KB 03/07/2003 13:58
aswmon2.sys 44KB 03/07/2003 14:01
aswmon.sys 46KB 03/07/2003 14:01

I haven’t noticed any problems (apart from Shadow copy backup mentioned elsewhere).

7

Walker, could you, please, send me the file setup.log from avast4\setup directory. My email is: kubecj FUNNY_@_CHARACTER asw DOT cz
Thanks,

8

It’s in the mail Kubecj
Why… something wrong???

Sorry miss-spelled the name!

Any news???

9

Vlk – my files read the same as Technical’s – 9/11/03 date with all reading 4.0.191.0 in System32\Drivers as well as avast\setup\info.

As I reported on Saturday, after the program update downloaded on Thursday, P2P protection didn’t work. However, after the reboot with the iAVS update on Friday, avast! is working perfectly. As you stated, the drivers probably installed properly with that reboot.

Keep up the good work. You’ve got a great product!

Dave50

10

Vlk – just noticed something and I don’t know if it’s important. As reported, the files in avast\setup\info and windows system32\drivers say version 4.0.191.0 with the September 11th date. However – when checking the program version on avast! itself, it says 4.0.260 –

Dave50

11

hi I have same problem .My system Freeze if I use avast 4.1.,no problem with avast 4.0 …and drivers seems like okey . :frowning:

12

On the upgrade to 4.1.260 some “strange” things happen in Windows Installer:

  1. If the user choose Change/Remove the application, the left side on the setup window does not show the components neither
    to “Update” nor to “Change”. The user could not choose what to update or change in the installation… :cry:

  2. The file vpsupd.exe (update file) cannot be applied to version 4.1.260: Error: 0x00000008 (only works with previous version… :cry:

What´s happening Vlk?

13

Kindly check http://www.avast.com/forum/index.php?board=2;action=display;threadid=1136

14

Thanks minacross, it´s all clear now.

15

Hi kubecj,

Can you tell me if there was anything interesting in the file I sent you.

I ask because I am getting some ‘crashes’, not necessarily caused by Avast, but Avast files are mentioned in the Event Viewer log files!!!.

Wonering if I should re-install.

Thanks for any info.

16

Sorry Vlk, I´m quotting myself ;D
My question remains… What´s happening Vlk? :wink:

17

FYI guys, ran into the same problem…

On the upgrade to 4.1.260 some “strange” things happened in the Windows Installer:

If the user chooses Change/Remove the application, the left side of the setup window does not show the components: “Update” “Change”. The user could not choose what to update or change in the installation…

Cannot uninstall avast for obvious reasons…

System locks up…

OOPS!

Tried file version check suggestion at top of thread to no avail…

18

Please try to update to 4.1.268. That should most likely fix the probs.

Thanks
Vlk

19

Thanks Vlk. Worked at XP but not at Windows 98 :‘(
I´ll do more tests… I downloaded entire 4.1.268 setup but, in Windows 98, it does not allow me to change the modules.
When I run it, the change module at Windows Installer continue to give the same error. Nothing happens after I try to “change” the components :’(