Avast 4.5 pro resident scanner not working

Avast Free Antivirus / Premium Security
1

I have just purchased the 4.5 pro version and I cannot get the resident scanner to work. I have tried using the simple interface and moving the slide bar and also switching to the enhanced interfaace as well and it still does not work. Can anyone help?

2

And what is the exact problem?
What tells you it isn’t working?
What OS?
What other security software do you have on the system (or had)?
Any error in Avast’s log file (if so what exact error)?

3

Its a windows XP pro and once I double click on the avast icon on the toolbar it prompts “The AAVM subsystem detected a RPC error.”

I recently had the trail version of avast and previously had norton but I checked and norton had already been fully uninstalled.

Just checked the error log file and found a list but can’t make heads or tails of it. Here’s the list

12/4/2004 11:15:36 AM Ming 1764 Error in aswChestC: chestOpenList Error 1753.
12/4/2004 11:15:36 AM Ming 1764 aswChestInterface - Program error description: CChestListView::LoadFiles() chestOpenList() failed: 2147422219.
12/4/2004 11:15:51 AM Ming 1764 aswChestInterface - Program error description: CChestListView::OnCreate() !m_strErrorWnd.IsEmpty().
12/4/2004 11:15:58 AM Ming 712 Error in aswChestC: chestOpenList Error 1753.
12/4/2004 11:15:58 AM Ming 712 aswChestInterface - Program error description: CChestListView::LoadFiles() chestOpenList() failed: 2147422219.
12/4/2004 11:16:00 AM Ming 712 aswChestInterface - Program error description: CChestListView::OnCreate() !m_strErrorWnd.IsEmpty().
12/4/2004 4:10:43 PM Ming 2884 Error in aswChestC: chestOpenList Error 1753.
12/4/2004 4:10:43 PM Ming 2884 aswChestInterface - Program error description: CChestListView::LoadFiles() chestOpenList() failed: 2147422219.
12/4/2004 4:10:45 PM Ming 2884 aswChestInterface - Program error description: CChestListView::OnCreate() !m_strErrorWnd.IsEmpty().
12/4/2004 9:24:14 PM Ming 3192 Error in aswChestC: chestOpenList Error 1753.
12/4/2004 9:24:14 PM Ming 3192 aswChestInterface - Program error description: CChestListView::LoadFiles() chestOpenList() failed: 2147422219.
12/4/2004 9:24:21 PM Ming 3192 aswChestInterface - Program error description: CChestListView::OnCreate() !m_strErrorWnd.IsEmpty().
12/5/2004 11:00:45 AM Ming 2644 Error in aswChestC: chestOpenList Error 1753.
12/5/2004 11:00:45 AM Ming 2644 aswChestInterface - Program error description: CChestListView::LoadFiles() chestOpenList() failed: 2147422219.
12/5/2004 11:00:48 AM Ming 2644 aswChestInterface - Program error description: CChestListView::OnCreate() !m_strErrorWnd.IsEmpty().
12/5/2004 11:08:41 AM Ming 1668 Error in aswChestC: chestOpenList Error 1753.
12/5/2004 11:08:41 AM Ming 1668 aswChestInterface - Program error description: CChestListView::LoadFiles() chestOpenList() failed: 2147422219.
12/5/2004 11:08:51 AM Ming 1668 aswChestInterface - Program error description: CChestListView::OnCreate() !m_strErrorWnd.IsEmpty().
12/5/2004 11:09:17 AM Ming 2620 Error in aswChestC: chestOpenList Error 1753.
12/5/2004 11:09:17 AM Ming 2620 aswChestInterface - Program error description: CChestListView::LoadFiles() chestOpenList() failed: 2147422219.
12/5/2004 11:09:31 AM Ming 2620 aswChestInterface - Program error description: CChestListView::OnCreate() !m_strErrorWnd.IsEmpty().
12/5/2004 11:10:32 AM Ming 2116 Error in aswChestC: chestOpenList Error 1753.
12/5/2004 11:10:32 AM Ming 2116 aswChestInterface - Program error description: CChestListView::LoadFiles() chestOpenList() failed: 2147422219.
12/5/2004 11:10:34 AM Ming 2116 aswChestInterface - Program error description: CChestListView::OnCreate() !m_strErrorWnd.IsEmpty().
12/5/2004 11:14:32 AM Ming 2232 Error in aswChestC: chestOpenList Error 1753.
12/5/2004 11:14:32 AM Ming 2232 aswChestInterface - Program error description: CChestListView::LoadFiles() chestOpenList() failed: 2147422219.
12/5/2004 11:14:33 AM Ming 2232 aswChestInterface - Program error description: CChestListView::OnCreate() !m_strErrorWnd.IsEmpty().
12/5/2004 11:25:36 AM Ming 3528 Error in aswChestC: chestOpenList Error 1753.
12/5/2004 11:25:36 AM Ming 3528 aswChestInterface - Program error description: CChestListView::LoadFiles() chestOpenList() failed: 2147422219.
12/5/2004 11:25:39 AM Ming 3528 aswChestInterface - Program error description: CChestListView::OnCreate() !m_strErrorWnd.IsEmpty().

This is really odd as with the trail edition I have not had any problem like this.

4

Did you use the util to remove Norton? If not do so. Norton will leave things behind if you just use the add/remove in control panel.

Make sure you have SP2rtm and not SP2rc.
start > run winver, will tell you.

Do a repair of Avast.
start > control panel > add/remove > Avast > change/repair.

Does this solves it?

5

WOOHOO,

The repair did the trick, Thanks a whole bunch Eddy,

6

thank you thank you thank you!

I removed *%@#! Norton with the tool from symantec and now Avast is working like a charm.

didn’t repair Avast yet, but i haven’t gotten any errors recently

thanks Eddy

system:
W98 SE, old Pentium, and used to run Norton AntiEverything 2003 (blèch)

7

No problem. If it is working, no need for the repair. But keep it in mind, just in case…

Always good to hear a problem is solved.