Avast 4.6 and Vista

Avast Free Antivirus / Premium Security
1

Hi!

I tried to install the latest Avast Home on a vista machine. Brand new one with lot of space and memory and so on… The installation worked and asked me to reboot for the final boot-control… The machine started and avast began to run thru all my files. It didn’t manage it and crasched. My pc had to be rebooted and ask me to reinstall from the latest working configuration (means without Avast…)

Anyone who can explain for me what i can do? on the site i can read that the version is workin on Vista… definitly not on my PC…

Otherwise i wanna thank you people for a good job. I have Avast on my other XP machines and it really works fine.

Best regards
Alain

2

Is it a typo in the subject? You wrote v4.6 there, but the latest version of avast! is 4.7.942

But I guess it is 4.7.942 you have installed, or?

You did not get any error-message?

What Vista-version have you installed?

3

Well 4.6 isn’t the latest version of avast, it is 4.7.942 and that is fully compatible with Vista.

Was the crash during the boot-time scan before windows starts (directly after installation) or another scan ?

Was it a black screen crash, no errors, just a black screen ?
Did it reboot itself after the crash or did you have to restart it ?

4

well i get some confuse because i only could read “what new on 4.6” on the download page…

the version i worked with was avast4home edition (swedish)

link: http://files.avast.com/iavs4pro/setupswe.exe

computer is brand new with a vista Home Premium

after the boot-time scan (not sure it goes all the way) i came to a black screen crash if i remember right. i rebooted the computer and came to the alt start page asking me to reinstall from the last working version… and THAT worked… thank god :slight_smile:

best regards
Alain

5

A scan does put your system under stress, though the boot-time scan should in theory be less stressful as there are no other programs putting demands on the systems resources. A black screen crash is usually hardware related, RAM, CPU (possibly heat, check fan working correctly), PSU or Motherboard, again with a new system I would like to hope that it isn’t this.

We may never find out the true cause as the crash happened when you weren’t there to see it. I’m assuming that after booting into last working installation you have re-installed avast ?

If you right click on the avast ’ a ’ icon, select about avast that gives build details. If downloaded directly from the link it will be the latest version. Did you download the file and save it to your hard disk and then run it (install) from that location or did you install directly from that link ?

Did you install avast into the default location C:\Program Files\Alwil Software\Avast4 or a different folder ?

6

hi!
Thanx for the quick feedback. I’m gonna try to do the installation one more time. I’hav’nt did it after the crasch…
now i 'm prepared so i’m gonna follow the installation step by step and make notations… i don’t think it’s an hardware problem… this computer is high standard…fast processor, plenty of memory and so on…

i get in touch again when i 've made the second try…

best regards
Alain