avast 4.7.997 update problem...

Avast Free Antivirus / Premium Security
1

Hello.Today i updated avast to v4.7.997 by doing manual program update from avast menu…after updated it asked me to restart computer…i do that and from now every manual update i do…no matter
is it Program Update or iAVS database update.it asks me to restart computer…what can i do? :-\

2

Please post the ~100 lines from the file \setup\setup.log.

Thx
Vlk

3

17:15:16 min/gen Started: 16.12.2006, 17:15:16
17:15:16 min/gen Running setup_av_pro-34c (844)
17:15:16 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
17:15:16 vrb/sys Computer WinName: ACA-15449D970C4
17:15:16 min/sys Windows Net User: ACA-15449D970C4\Aca i Nidza
17:15:16 min/gen Cmdline: /sfx /sfxstorage “C:\DOCUME~1\ACAINI~1\LOCALS~1\Temp_av_sfx.tm~a02744” /srcpath “C:\Gluposti i razno”
17:15:16 vrb/gen DldSrc set to sfx
17:15:16 min/gen Old version: ffffffff (-1)
17:15:17 vrb/gen Install check: SetupVersion does NOT exist
17:15:17 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
17:15:17 vrb/reg Get registry: Software\Microsoft\Internet Explorer\Version=6.0.2900.2180
17:15:17 vrb/gen Operation set to INST_OP_INSTALL
17:15:17 min/gen GUID: ac68106c-2a44-42dd-b2e5-86f7e14d5dad
17:15:17 nrm/gen SelectCurrent: selected server ‘tmp sfx storage’ from ‘sfx’
17:15:17 min/pkg GetPackages - set proxy for inet
17:15:17 nrm/int SYNCER: Type: use IE settings
17:15:17 nrm/int SYNCER: Auth: another authentication, use WinInet
17:15:24 min/pkg Load C:\DOCUME~1\ACAINI~1\LOCALS~1\Temp_av_sfx.tm~a02744\prod-av_pro.vpu
17:15:24 vrb/pkg LatestPartInfo: news = news-4a
17:15:24 vrb/pkg LatestPartInfo: program = prg_av_pro-34c
17:15:24 vrb/pkg LatestPartInfo: setup = setup_av_pro-34c
17:15:24 vrb/pkg LatestPartInfo: vps = vps-62202
17:15:24 vrb/pkg Part prg_av_pro-34c was set to be installed
17:15:24 vrb/pkg Part vps-62202 was set to be installed
17:15:24 vrb/pkg Part news-4a was set to be installed
17:15:24 vrb/pkg Part setup_av_pro-34c was set to be installed
17:15:24 vrb/pkg FilterOutExistingFiles: 137 & 0 = 137
17:15:24 vrb/pkg IsFullOkay: setif_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: setif_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: setup_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: setup_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: av_pro_core-305.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: av_pro_core-305.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: av_pro_dll409-149.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: av_pro_dll409-149.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: av_pro_hlp409-255.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: av_pro_hlp409-255.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: av_pro_skins-13.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: av_pro_skins-13.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: avscan-23c.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: avscan-23c.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: winsys-1.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: winsys-1.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: winsysgui-1.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: winsysgui-1.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: vps-62200.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: vps-62200.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: vpsm-62202.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: vpsm-62202.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: news409-31.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: news409-31.vpu - not okay
17:15:24 vrb/pkg FilterOutExistingFiles: 137 & 0 = 137
17:15:24 vrb/pkg FilterOutExistingFiles: 136 & 0 = 136
17:15:24 vrb/pkg IsFullOkay: setif_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: setif_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: setup_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: setup_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: av_pro_core-305.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: av_pro_core-305.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: av_pro_dll409-149.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: av_pro_dll409-149.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: av_pro_hlp409-255.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: av_pro_hlp409-255.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: av_pro_skins-13.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: av_pro_skins-13.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: avscan-23c.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: avscan-23c.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: winsys-1.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: winsys-1.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: winsysgui-1.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: winsysgui-1.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: vps-62200.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: vps-62200.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: vpsm-62202.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: vpsm-62202.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: news409-31.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: news409-31.vpu - not okay
17:15:24 vrb/pkg FilterOutExistingFiles: 136 & 0 = 136
17:15:24 vrb/pkg FilterOutExistingFiles: 139 & 0 = 139
17:15:24 vrb/pkg IsFullOkay: setif_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: setif_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg IsFullOkay: setup_av_pro-34c.vpu - not okay

if this insn’t enough i can attach whole setup.log file.thanks

4

Sorry I meant 100 lines from the END of the file.
Sorry for not being clear.

5

22:59:02 min/pkg GetPackages - set proxy for inet
22:59:02 nrm/int SYNCER: Type: use IE settings
22:59:02 nrm/int SYNCER: Auth: another authentication, use WinInet
22:59:03 vrb/gen Used server: http://download24.avast.com/iavs4x
22:59:03 nrm/gen Server definition(s) loaded for ‘main’: 125 (maintenance:0)
22:59:03 nrm/gen SelectCurrent: selected server ‘Download19 AVAST server’ from ‘main’
22:59:03 min/pkg GetPackages - set proxy for inet
22:59:03 nrm/int SYNCER: Type: use IE settings
22:59:03 nrm/int SYNCER: Auth: another authentication, use WinInet
22:59:04 vrb/gen Used server: http://download19.avast.com/iavs4x
22:59:04 vrb/gen Used server: http://download19.avast.com/iavs4x
22:59:04 min/pkg Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
22:59:04 vrb/pkg LatestPartInfo: jrog = jrog-3
22:59:04 vrb/pkg LatestPartInfo: news = news-4b
22:59:04 vrb/pkg LatestPartInfo: program = prg_av_pro-3e5
22:59:04 vrb/pkg LatestPartInfo: setup = setup_av_pro-3e5
22:59:04 vrb/pkg LatestPartInfo: vps = vps-73702
22:59:04 min/gen Part of license key: W37645917H3800A1106
22:59:09 nrm/pkg vps: same as previous [073702]
22:59:09 vrb/pkg FilterOutExistingFiles: 145 & 82 = 63
22:59:09 nrm/pkg Transferred files: 3
22:59:09 nrm/pkg Transferred bytes: 30
22:59:09 nrm/pkg Transfer time: 1702 ms
22:59:09 vrb/fil NeedReboot=false
22:59:09 vrb/sys Reboot set by filRenameOnReboot(C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt,)
22:59:09 vrb/fil MoveFileEx(“C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt”, NULL)
22:59:09 min/gen Return code: 0x20000000 [Something done]
22:59:09 min/gen Stopped: 30.04.2007, 22:59:09

22:59:10 min/gen Started: 30.04.2007, 22:59:10
22:59:10 min/gen Running setup_av_pro-3e5 (997)
22:59:10 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
22:59:10 vrb/sys Computer WinName: ACA-15449D970C4
22:59:10 min/sys Windows Net User: ACA-15449D970C4\Aca i Nidza
22:59:10 min/gen Cmdline: /refresh /noreboot /updatevps /silent /progress
22:59:10 vrb/gen Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
22:59:10 min/gen Old version: 3e5 (997)
22:59:10 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
22:59:10 nrm/int SYNCER: Type: use IE settings
22:59:10 nrm/int SYNCER: Auth: another authentication, use WinInet
22:59:10 vrb/pkg Part prg_av_pro-3e5 is installed
22:59:10 vrb/pkg Part vps-73702 is installed
22:59:10 vrb/pkg Part news-4b is installed
22:59:10 vrb/pkg Part setup_av_pro-3e5 is installed
22:59:10 vrb/pkg Part jrog-3 is installed
22:59:10 min/gen Old version: 3e5 (997)
22:59:10 vrb/fil SetExistingFilesBitmap: 1024->145->82
22:59:10 min/gen GUID: ac68106c-2a44-42dd-b2e5-86f7e14d5dad
22:59:10 vrb/gen Entering:UpdateInstallPackages
22:59:10 min/pkg Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
22:59:10 vrb/pkg LatestPartInfo: jrog = jrog-3
22:59:10 vrb/pkg LatestPartInfo: news = news-4b
22:59:10 vrb/pkg LatestPartInfo: program = prg_av_pro-3e5
22:59:10 vrb/pkg LatestPartInfo: setup = setup_av_pro-3e5
22:59:10 vrb/pkg LatestPartInfo: vps = vps-73702
22:59:10 vrb/pkg ArePartsInstallable: 1
22:59:15 nrm/pkg vps: same as previous [073702]
22:59:15 vrb/fil Fix security on: C:\Program Files\Alwil Software\Avast4*.*
22:59:15 vrb/fil Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH*.*
22:59:15 vrb/fil Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HELP*.*
22:59:15 vrb/fil Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HtmlData*.*
22:59:15 vrb/fil Fix security on: C:\Program Files\Alwil Software\Avast4\images*.*
22:59:15 nrm/pkg Transferred files: 0
22:59:15 nrm/pkg Transferred bytes: 0
22:59:15 nrm/pkg Transfer time: 0 ms
22:59:15 vrb/fil NeedReboot=false
22:59:15 vrb/sys Reboot set by filRenameOnReboot(C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt,)
22:59:15 vrb/fil MoveFileEx(“C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt”, NULL)
22:59:15 min/gen Return code: 0x20000001 [Nothing done]
22:59:15 min/gen Stopped: 30.04.2007, 22:59:15

22:59:15 min/gen Started: 30.04.2007, 22:59:15
22:59:15 min/gen Running setup_av_pro-3e5 (997)
22:59:15 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
22:59:15 vrb/sys Computer WinName: ACA-15449D970C4
22:59:15 min/sys Windows Net User: ACA-15449D970C4\Aca i Nidza
22:59:15 min/gen Cmdline: /stopstat /silent /noreboot
22:59:15 vrb/gen Operation set to INST_OP_[16]
22:59:15 min/gen Old version: 3e5 (997)
22:59:15 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
22:59:15 nrm/int SYNCER: Type: use IE settings
22:59:15 nrm/int SYNCER: Auth: another authentication, use WinInet
22:59:15 vrb/pkg Part prg_av_pro-3e5 is installed
22:59:15 vrb/pkg Part vps-73702 is installed
22:59:15 vrb/pkg Part news-4b is installed
22:59:15 vrb/pkg Part setup_av_pro-3e5 is installed
22:59:15 vrb/pkg Part jrog-3 is installed
22:59:15 min/gen Old version: 3e5 (997)
22:59:16 nrm/pkg Transferred files: 0
22:59:16 nrm/pkg Transferred bytes: 0
22:59:16 nrm/pkg Transfer time: 0 ms
22:59:16 vrb/fil NeedReboot=false
22:59:16 vrb/sys Reboot set by filRenameOnReboot(C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt,)
22:59:16 vrb/fil MoveFileEx(“C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt”, NULL)
22:59:16 min/gen Return code: 0x20000001 [Nothing done]
22:59:16 min/gen Stopped: 30.04.2007, 22:59:16

23:17:44 min/gen Started: 30.04.2007, 23:17:44
23:17:44 min/gen Running setup_av_pro-3e5 (997)
23:17:44 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
23:17:44 vrb/sys Computer WinName: ACA-15449D970C4
23:17:44 min/sys Windows Net User: ACA-15449D970C4\Aca i Nidza
23:17:44 min/gen Cmdline: /setproxy
23:17:44 vrb/gen Operation set to INST_OP_PROXYDLG
23:17:44 min/gen Old version: 3e5 (997)
23:17:45 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
23:17:45 nrm/int SYNCER: Type: use IE settings
23:17:45 nrm/int SYNCER: Auth: another authentication, use WinInet
23:17:45 vrb/pkg Part prg_av_pro-3e5 is installed
23:17:45 vrb/pkg Part vps-73702 is installed
23:17:45 vrb/pkg Part news-4b is installed
23:17:45 vrb/pkg Part setup_av_pro-3e5 is installed
23:17:45 vrb/pkg Part jrog-3 is installed
23:17:45 min/gen Old version: 3e5 (997)
23:17:53 nrm/gen Connection test
23:17:53 nrm/int SYNCER: Type: no proxy
23:17:53 nrm/int SYNCER: Auth: no authentication
23:17:54 nrm/gen Server definition(s) loaded for ‘main’: 125 (maintenance:0)
23:17:54 nrm/gen SelectCurrent: selected server ‘Download77 AVAST server’ from ‘main’
23:17:54 min/pkg GetPackages - set proxy for inet
23:17:54 nrm/int SYNCER: Type: use IE settings
23:17:54 nrm/int SYNCER: Auth: another authentication, use WinInet
23:17:55 vrb/gen Used server:
23:17:59 nrm/int SYNCER: Type: no proxy
23:17:59 nrm/int SYNCER: Auth: no authentication
23:17:59 nrm/pkg Transferred files: 0
23:17:59 nrm/pkg Transferred bytes: 0
23:17:59 nrm/pkg Transfer time: 0 ms
23:17:59 vrb/fil NeedReboot=false
23:17:59 vrb/sys Reboot set by filRenameOnReboot(C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt,)
23:17:59 vrb/fil MoveFileEx(“C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt”, NULL)
23:17:59 min/gen Return code: 0x20000001 [Nothing done]
23:17:59 min/gen Stopped: 30.04.2007, 23:17:59

hmm…as far i read this looks like problem is in proxy…i will check my update settings…

6

Can you please try manually deleting the file C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt?

7

I deleted it and it still asking me to restart…btw new reboot.txt is created…

8

Is avast installed on a FAT32 or NTFS volume?

9

It’s installed on a NTFS volume.

10

OK, can you please post what’s in setup.log after 23:17?

Thanks
Vlk

11

Uh…i can’t attach .zip or .rar files and my setup.log file is too big (2.3 MB)…i will try to reinstall avast.

12

No… you’ll delete the log.
Please, save it elsewhere. You can use Alwil FTP server as a second way to transfer only big files. Upload them to ftp://ftp.avast.com/incoming (please, note that you won’t have READ access to the ftp server, just write - so you won’t even be able to see what you’ve just uploaded).

13

I am also having this problem. I reported it about 2 weeks ago. EVERY time I start my PC avast asks me to reboot.

Deleting the .txt file didn’t help. I have uploaded a Word doc (log file) to your FTP site as shown above. I didn’t know how else to do it.

Please let me know if I have to do something else.

14

Please try importing this registry fix http://public.avast.com/~forejt/Enable8dot3Name.reg (just click it), then invoke avast VPS or program update and perform the reboot when asked to do so. Does that fix the problem?

Thanks
Vlk

15

It didnt work…

16

Were you able to import the key and even by this way it does not work? Is it this what is happening?
Or you couldn’t be able to import the key?

17

I clicked on it and it seemed to work through fine. I d’loaded the new VPS and rebooted as asked…same thing happened.

It seems like many others are having the same problem… http://forum.avast.com/index.php?topic=28199.0

18

Hi all

Had the same problem yesterday. I ran Advanced WindowsCare V2 Personal and ccleaner this cured the problem

Buzzby

19

Could you please start regedit, go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager, select the value BootExecute and export it to a file? If you could post the file as an attachment here, I would like to check what could be wrong there.

In XP, if you press F8 when starting Windows and select ‘Last known good configuration’ from the boot menu, maybe the reboot loop is removed…

20

Same problem here. Is Avast! going to fix this bug?