Windows XP SP2 Home Edition 32-bit (reformatted recently).
Mobile AMD Sempron 1.6 GHz
496 MB RAM
Physical Address Extension
avast 4.8.1169 Home Edition
VBS file:
Compilation date: 13/4/2008
File version: 080413-0
Network Shield : Enabled
Standard Shield : Enabled
Web Shield : Enabled
Other providers are disabled.
Some troubleshooting check boxes are ticked:
-Check for full screen App
-Delay loading of avast! services after other system services
-Disable avast! self-defense module
I only use Windows Firewall.
The problem happen when Windows starts but there was no error message appear and I don’t even know about this problem till I opened the partition C: and then I saw a drwtsn32.log file . I opened it and then I recognize that it is an error about ashWebSv.exe which is part of avast! important files.
I opened Task Manager and saw that ashWebSv.exe is still operational and there is nothing odd it seems. I opened On-Access Protection Control and it seems nothing odd here too. I checked avast! log and it doesn’t mention about this at all. The time when I saw the drwtsn32.log, there was no internet connection. In fact, I see nothing strange but that drwtsn32.log
Microsoft (R) DrWtsn32
Copyright (C) 1985-2001 Microsoft Corp. All rights reserved.
Application exception occurred:
App: C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (pid=1672)
When: 13/04/29 @ 04:12:13.562
Exception number: c0000005 (access violation)
----> System Information <----
Computer Name:
User Name: ŸŸ
Terminal Session Id: 0
Number of Processors: 1
Windows Version: 5.1
----> Task List <----
0 System Process
4 System
340 smss.exe
400 csrss.exe
424 winlogon.exe
468 services.exe
480 lsass.exe
632 svchost.exe
708 svchost.exe
748 svchost.exe
792 svchost.exe
1572 alg.exe
1672 ashWebSv.exe
960 logonui.exe
1972 drwtsn32.exe
----> Module List <----
(0000000000400000 - 0000000000454000: C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
(0000000059a60000 - 0000000059b01000: C:\WINDOWS\system32\dbghelp.dll
(000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\uxtheme.dll
(00000000629c0000 - 00000000629c9000: C:\WINDOWS\system32\LPK.DLL
(0000000064000000 - 0000000064016000: C:\Program Files\Alwil Software\Avast4\aswCmnOS.dll
(0000000064080000 - 000000006409f000: C:\Program Files\Alwil Software\Avast4\aswCmnB.dll
(0000000064100000 - 000000006412f000: C:\Program Files\Alwil Software\Avast4\aswCmnS.dll
(0000000064200000 - 0000000064214000: C:\Program Files\Alwil Software\Avast4\aswScan.dll
(0000000064280000 - 00000000643ab000: C:\Program Files\Alwil Software\Avast4\aswEngin.dll
(0000000064500000 - 0000000064538000: C:\Program Files\Alwil Software\Avast4\ashBase.dll
(0000000064580000 - 0000000064622000: C:\Program Files\Alwil Software\Avast4\aswAux.dll
(0000000064800000 - 000000006481c000: C:\Program Files\Alwil Software\Avast4\ashTask.dll
(0000000065000000 - 0000000065035000: C:\Program Files\Alwil Software\Avast4\Aavm4h.dll
(0000000065a00000 - 0000000065a0f000: C:\PROGRA~1\ALWILS~1\Avast4\AhResWs.dll
(0000000066080000 - 000000006608f000: C:\Program Files\Alwil Software\Avast4\English\Base.dll
(00000000662b0000 - 0000000066308000: C:\WINDOWS\system32\hnetcfg.dll
(0000000071a50000 - 0000000071a8f000: C:\WINDOWS\system32\mswsock.dll
(0000000071a90000 - 0000000071a98000: C:\WINDOWS\System32\wshtcpip.dll
(0000000071aa0000 - 0000000071aa8000: C:\WINDOWS\system32\WS2HELP.dll
(0000000071ab0000 - 0000000071ac7000: C:\WINDOWS\system32\WS2_32.dll
(0000000071ad0000 - 0000000071ad9000: C:\WINDOWS\system32\WSOCK32.dll
(0000000074d90000 - 0000000074dfb000: C:\WINDOWS\system32\USP10.dll
(0000000076bf0000 - 0000000076bfb000: C:\WINDOWS\system32\PSAPI.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\Apphelp.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077d40000 - 0000000077dd0000: C:\WINDOWS\system32\USER32.dll
(0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e70000 - 0000000077f01000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f56000: C:\WINDOWS\system32\GDI32.dll
(0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\SECUR32.dll
(000000007c340000 - 000000007c396000: C:\WINDOWS\system32\MSVCR71.dll
(000000007c3a0000 - 000000007c41b000: C:\WINDOWS\system32\MSVCP71.dll
(000000007c800000 - 000000007c8f4000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9b0000: C:\WINDOWS\system32\ntdll.dll
----> State Dump for Thread Id 0x684 <----
eax=00000000 ebx=0012fe58 ecx=00005000 edx=7c90eb94 esi=00000050 edi=0094e068
eip=0041bb4d esp=0012fe0c ebp=00005000 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000206
*** WARNING: Unable to verify checksum for C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
*** ERROR: Module load completed but symbols could not be loaded for C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
function: ashWebSv
Error 0x80070057
FAULT ->0041bb4d 8b30 mov esi,[eax] ds:0023:00000000=???
Error 0x80070057
----> Stack Back Trace <----
WARNING: Stack unwind information not available. Following frames may be wrong.
ChildEBP RetAddr Args to Child
00005000 00000000 00000000 00000000 00000000 ashWebSv+0x1bb4d
----> Raw Stack Dump <----
000000000012fe0c 78 e0 94 00 68 e0 94 00 - e8 e0 94 00 00 00 00 00 x…h…
000000000012fe1c 02 00 00 00 f5 55 00 00 - 7f 00 00 01 78 e0 94 00 …U…x…
000000000012fe2c 54 fe 12 00 00 00 00 50 - e8 e0 94 00 30 67 3a 7c T…P…0g:|
000000000012fe3c 78 e0 94 00 a1 6d 4a f0 - 98 fe 12 00 f5 6a 43 00 x…mJ…jC.
000000000012fe4c 00 00 00 00 0a c0 41 00 - 40 01 00 00 38 30 00 80 …A.@…80…
000000000012fe5c 74 fe 12 00 08 00 00 00 - 80 fe 12 00 02 00 00 00 t…
000000000012fe6c 0f 00 00 00 00 00 00 00 - 00 00 00 00 01 00 00 00 …
000000000012fe7c 01 00 00 00 01 00 00 00 - 00 00 00 00 68 e0 94 00 …h…
000000000012fe8c 14 ff 12 00 e8 e0 94 00 - 54 fe 12 00 b0 fe 12 00 …T…
000000000012fe9c 57 6b 43 00 00 00 00 00 - 91 c0 41 00 90 dd 94 00 WkC…A…
000000000012feac 68 e0 94 00 d0 fe 12 00 - 9f 6b 43 00 04 00 00 00 h…kC…
000000000012febc 40 fb 41 00 00 00 00 00 - 90 dd 94 00 90 dd 94 00 @.A…
000000000012fecc 04 ff 12 00 04 ff 12 00 - 9a 73 43 00 06 00 00 00 …sC…
000000000012fedc 38 0b 42 00 01 00 00 00 - 40 99 43 00 01 00 00 00 8.B…@.C…
000000000012feec a0 76 34 7c 29 b5 80 7c - 00 00 00 00 00 00 00 00 .v4|)…|…
000000000012fefc f0 fe 12 00 30 fa 12 00 - b0 ff 12 00 0d 24 34 7c …0…$4|
000000000012ff0c d0 f0 37 7c 00 00 00 00 - c0 ff 12 00 11 8d 34 7c …7|…4|
000000000012ff1c 00 00 00 00 00 00 00 00 - 00 00 00 00 a0 43 43 00 …CC.
000000000012ff2c 00 00 00 00 00 00 00 00 - 00 00 00 00 00 a0 fd 7f …
000000000012ff3c 44 00 00 00 00 32 14 00 - 60 31 14 00 60 32 14 00 D…2…1..2…