Avast 4.8 Home

Avast Free Antivirus / Premium Security
1

I am getting an error for Microsoft Outlook stating “The Provider is waiting for a subsystem to start” What is that about and how do I fix it? Roy

2

First what it is waiting for is MS Outlook (not express) and this Outlook-Exchange provider is off by default unless avast detects MS Outlook or the user enables it.

So do you have MS Outlook (and what version)_ ?

If not Terminate the Outlook/Exchange provider in avast and answer Yes to the question about persisting the changes.

3

Make sure the avast plugin is not disabled into MS Outlook:

Outlook 2007 > Tools > Trust center > Add-inns > Manage Disabled items.
Outlook 2003 > Help > About > Disabled items.
Outlook 2002 > Help > About Microsoft Outlook > Disabled items.
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager.

Also, as David already said, the message “The provider is waiting on the subsystem to start” will be shown there until you open MS Outlook.
The plugin will be enabled automatically after that.

4

I am running Microsoft Outlook 2003 11.5608.5606

Does that help?

Roy

5

You’ll see Roy…
Did you understand our previous post?
If you run Outlook, the plugin will start and the message “The Provider is waiting for a subsystem to start” will disappear…

6

hi,

sorry to raise this often repeated question, but i haven’t found a thread with a simple solution to this problem.

I have 4.8 pro and as far as i can tell it has never started the subsystem that deals with outlook. it always says waiting for subsystem to start, virus emails seem to get through (particularly the recent zip attchment emails from UPS / Fedex etc). i have the contstant message 8 providers, 7 running above my avast icon.

I am running 4.8 pro, Outlook 2007 on vista, i have never had NAV or any other AV programme on this machine.

there is no add-in that mentions avast in outlook/tools/trustcentre/addins

i have restarted outlook many times

can you suggest a solution?

thanks

ben

7

sorry to but in here but i’m new and i can’t for the life of me find out how to post a new thread. HELP

8

Hi Bluebell, welcome to the forum.

Click this link, it will take you to the main forum page. On the right hand side of the page, just a little ways down from the top, you will see several tabs. Click “New Topic”

http://forum.avast.com/index.php?board=2.0

9

should i do that too?

ben

10

You’ve already done and I’ve answered (try to) there.