Hello!
Today Avast’s standard shield found a file on my harddisk and said that it’s infected. I’m 99% sure it’s not so I chose “No action” so that I can upload the file to virustotal.com, but Avast blocked access to the file anyway. How do I get the access to the file back?
Thank you!
Restart (stop / start) the Standard Shield provider.
I did that, thank you. Here are the results - I’m pretty sure it’s a FP, this is a file of an old game I had on my disk for a long time and after todays update this just came up as a virus. Please repair this FP.
Is it possible to deny ANY action (access block included) when Avast finds a FP/virus, which option shuld I click?
Thank you!
Please send us that file - either using the Virus Chest, or by e-mail to virus@avast.com in a password-protected archive (together with the password).
You can add the file into the list of Standard Shield exclusion (the last page of Standard Shield configuration).
I’ve sent you the file via e-mail, I wrote the password in the mail message.
I don’t want to add any file to the exclusion list, I’ll rather wait for you to fix the FP.
Thank you for help! 
Hello,
thank you for sending sample. False positive will be fixed in next VPS update.
Milos
I’ve been told that via e-mail already, no problem. Thank you and keep up the good work!