Avast 4 Home and Norton Utilities

system · December 5, 2003, 4:43pm

Hello all,

I’ve been trying to run Norton disk doctor and it keeps saying it can’t fix the errors it finds cause the OS or other programs have access to and are using the disk, or something like that (I forget). It gives the option of scheduling a disk repair on bootup, which I’ve done, but I still get the same message. I wanted to try to disable Avast! from starting up at boot, to see if it is what’s causing the problem, but I can’t for the life of me figure out how. Any answers? Is it possible that this is even the problem? Am I headed in the right direction?

Thanks in advance.

JS

Vlk · December 5, 2003, 5:07pm

You do have Windows 9x or ME, AND you’re not permanently connected to the Internet, right?

system · December 5, 2003, 5:19pm

You do have Windows 9x or ME, AND you're not permanently connected to the Internet, right?

Wrong, and wrong.

XP pro and permanent cable connection.

Sorry I didn’t list that before.

system · December 5, 2003, 5:20pm

P.s. Anyone ever tell you that you look like Dave Navarro (Jane’s Addiction/RHCP)?

;D

Vlk · December 5, 2003, 5:46pm

Try stoping the avast service. Control Panel → Administrative Tools → Services → avast antivirus, choose Stop.

P.s. Anyone ever tell you that you look like Dave Navarro (Jane's Addiction/RHCP)?

No, you’re the first!

Vlk

Lisandro · December 5, 2003, 6:26pm

Hmmm, in Windows XP Norton Disk Doctor is suppose to ask you for a scheduled running on next boot and repair the error before the login without interference of avast! (which is loaded after the login…). It’s normal the question of Norton but not the behavior after the boot. Are you sure you do not have Norton Antivirus installed in your system? Not even you installed it in the past?
Finally, which is your system file (FAT32 or NTFS)?

system · December 5, 2003, 7:25pm

Are you sure you do not have Norton Antivirus installed in your system? Not even you installed it in the past? Finally, which is your system file (FAT32 or NTFS)?

I don’t have Norton AV installed now, but I used to have a trial version installed a while back. I unistalled it a long time ago. Is there more that I need to do to get rid of it? Judging by your question, I’m betting there is :

File system is NTFS.

THanks for all the help Dave…I mean VLK.

system · December 5, 2003, 8:33pm

Ok, so I read the threads about how hard it is to get Norton AV completely off. I checked the registry and sure enough, there’s some symantec junk in there.

Now, do I need to uninstall Avast! before I try and get Norton AV remnants off?

Is this possibly the problem I’m having with Disk Doctor telling me there’s something accessing the disk which keeps it from repairing the disk errors?

This is turning into a much more involved situation than I thought it would. Thanks so much for the help. You guys are great.

Lisandro · December 7, 2003, 2:44pm

Do not worry about avast! installation right now. avast works! These worked for me:

Full desinstall of Norton (even NortonCleansweep and Utilities). See here.
Run a Registry cleaner (see links for download here).
Boot
Download avast! 4.1.304
Desinstall your actual version of avast (Control Panel).
Boot
Use Avast Uninstall for complete desinstallation.
Boot
Install the downloaded 4.1.304 version.
Boot

Then you can install the utilities of Norton (NOT NAV!).
Everything will work (I hope).

Probably, but first, try the way above and after all let us know if Norton Disk Doctor starts to work or not…

Are we great? Use the [applaud] button ;D

Mac · December 7, 2003, 4:28pm

technical he is not a jr member so he cant yet

system · December 11, 2003, 12:56am

OK, update.

I did not uninstall Norton Utilities.
I ran RNAV2003.
reboot.
I ran registry cleaner.
reboot.
With RegistrarLite, I manually deleted the Symantec driver listed in these paths:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\VirtualDeviceDrivers
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\VirtualDeviceDrivers

as per forum directions.

reboot.
Scheduled Disk Doctor to run at boot.
Reboot.
Started playing Unreal Tournament 2003 on other computer. After probably 30 mins, I check back, and no message of incomplete disk scan/fix. I didn’t get to see if it said it fixed errors, but it has run again several times and done fine.

So, the problem seems to be fixed. It also seems that the actual fix was deleting the driver. It looked like this:

C:\PROGRA~1\Symantec\S32EVNT1.DLL
RNBOVDD.DLL

I copied it, in case it causes problems and I need to put it back, but so far, everything seems fine. Problem solved (I hope )

Thanks again for everyone’s help. I think I’m going to have to actually buy Avast! Pro for all the computers on my network if I keep getting such great support :).

JS

Lisandro · December 11, 2003, 11:25am

You’re not suppose to do so! I mean, you have just to delete the first zero of the ‘double groups of zeros’…, remaining the last two ones. You´re registry must be write like this:

C:\ARQUIV~1\Symantec\S32EVNT1.DLL
C:\Arquivos de programas\Avast\aswMonVd.dll

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\VirtualDeviceDrivers]
“VDD”=hex(7):43,3a,5c,41,52,51,55,49,56,7e,31,5c,53,79,6d,61,6e,74,65,63,5c,53,
33,32,45,56,4e,54,31,2e,44,4c,4c,00,43,3a,5c,41,72,71,75,69,76,6f,73,20, 64,65,20,70,
72,6f,67,72,61,6d,61,73,5c,41,76,61,73,74,5c,61,73,77,4d,6f,6e,56,64,2e,64,6c,6c,00,43,
3a,5c,41,72,71,75,69,76,6f,73,20,64,65,20,70,72,6f,67,72,61,6d,61,73,5c,41,76,61,73,74,
5c,61,73,77,4d,6f,6e,56,64,2e,64,6c,6c,00,43,3a,5c,41,72,71,75,69,76,6f,73,20,64,
65,20,70,72,6f,67,72,61,6d,61,73,5c,41,76,61,
73,74,5c,61,73,77,4d,6f,6e,56,64,2e,64,6c,6c,00,43,3a,5c,41,72,71,75,69,76,6f,73,20,64,
65,20,70,72,6f,67,72,61,6d,61,73,5c,41,76,61,73,74,5c,61,73,77,4d,6f,6e,56,64,2e,64,6c,
6c,00,43,3a,5c,41,72,71,75,69,76,6f,73,20,64,65,20,70,72,6f,67,72,61,6d,61,73,5c,41,76,
61,73,74,5c,61,73,77,4d,6f,6e,56,64,2e,64,6c,6c,00,00

Ok, if you do not have avast! installed in your computer, in fact, you let the Symantec driver.

Thank you… as desinstalling Norton is becoming a ‘easy’ thing now.

system · December 11, 2003, 2:32pm

Ok, so are you saying I did something wrong?

You´re registry must be write like this:
C:\ARQUIV~1\Symantec\S32EVNT1.DLL
C:\Arquivos de programas\Avast\aswMonVd.dll

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\VirtualDeviceDrivers]
“VDD”=hex(7):43,3a,5c,41,52,51,55,49,56,7e,31,5c,53,79,6d,61,6e,74,65,63,5c,53,
33,32,45,56,4e,54,31,2e,44,4c,4c,00,43,3a,5c,41,72,71,75,69,76,6f,73,20, 64,65,20,70,
72,6f,67,72,61,6d,61,73,5c,41,76,61,73,74,5c,61,73,77,4d,6f,6e,56,64,2e,64,6c,6c,00,43,
3a,5c,41,72,71,75,69,76,6f,73,20,64,65,20,70,72,6f,67,72,61,6d,61,73,5c,41,76,61,73,74,
5c,61,73,77,4d,6f,6e,56,64,2e,64,6c,6c,00,43,3a,5c,41,72,71,75,69,76,6f,73,20,64,
65,20,70,72,6f,67,72,61,6d,61,73,5c,41,76,61,
73,74,5c,61,73,77,4d,6f,6e,56,64,2e,64,6c,6c,00,43,3a,5c,41,72,71,75,69,76,6f,73,20,64,
65,20,70,72,6f,67,72,61,6d,61,73,5c,41,76,61,73,74,5c,61,73,77,4d,6f,6e,56,64,2e,64,6c,
6c,00,43,3a,5c,41,72,71,75,69,76,6f,73,20,64,65,20,70,72,6f,67,72,61,6d,61,73,5c,41,76,
61,73,74,5c,61,73,77,4d,6f,6e,56,64,2e,64,6c,6c,00,00

I don’t see this when I look at the registry with RegistrarLite. There is no string after “VDD”.

And I DO have Avast! installed on the computer.

???

system · December 11, 2003, 3:34pm

I copied the drivers I deleted back into the registry, rebooted, scheduled Disk doctor for reboot, rebooted, and now it finishes Disk Doctor WITHOUT the message saying that something has exclusive access to the disk, preventing Disk Doctor from performing the operations.

So, I don’t know what has happened to make it work, but apparently it wasn’t deleteing those drivers. Also, I’m not even sure what one of those drivers was- (RNBOVDD.DLL ? ) . Also, I put Norton Utilities on another computer and it creates the same registry entry with the same symantec driver listed as the one I deleted here (C:\PROGRA~1\Symantec\S32EVNT1.DLL), so I don’t think the driver was a NAV driver.

This is confusing. But then again, everything seems to work, so… :-\

Lisandro · December 11, 2003, 7:24pm

jsprin3

I don’t know anything about RNBOVDD.DLL… But, wow!! :o
Make a Google search with it (precisely RNBOVDD.DLL)… There a lot of entries about this driver… Maybe, this link is related to a DOS problem (16 bit MS-DOS Subsystem) that I had in the past and discussed in these forums. This one is related to Adobe Acrobat (Capture 3.0).

Again, you do not have to deleted C:\PROGRA~1\Symantec\S32EVNT1.DLL or take this drive away from the Registry. The only thing that it does, wrongly, is avoid the next drivers (such avast!) be correctly registered at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers and HKEY_LOCAL_MACHINE\SYSTEM\ControlSet00[b]x[/b]\Control\VirtualDeviceDrivers.

If you change the order, I mean, install first avast! and then Norton Utilities, the problem disapears because avast! does not avoid the NU installation. But, after the Symantec drivers, you won’t be able to add anything more! >:(

You said this is confusing, but I said, this is Symantec >:(

Avast 4 Home and Norton Utilities

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