Avast 4 Home blocking access to one address in OE

Avast Free Antivirus / Premium Security
1

I have had to install Avast4Home on my computer but it is now blocking my access via Outlook Express to collect mail from an address I have on the server
http://webmail.supanet.com/webmail/src/login.php

I have checked that my username and password are correct in OE for this email address

what should my OE setting be please for the Avast Antivirus program; all my other Email addresses have no problems retrieving emails and this problem started only recently

Many Thanks

2

avast does not block, just scan and, if infected, quarantine the infection.
Which is your firewall? Is ashMaiSv.exe allowed to connect? Are others email accounts working into OE?

3

This is part of the error message I get

Error logging in. Please visit http://mail.yahoo.com’, Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

all other email addresses are working OK

Is ashMaiSv.exe allowed to connect?

How do I find this information ?

4
How do I find this information ?
If you're using Windows Firewall, well, you can forget as it does not block outbound connections. So, it's not the problem. Sorry, I'm not an expert on mail things...
5

This is on a Windows 98SE machine and sadly it has only occurred since I have had to change to Avast and my antivirus program and then only since I think a recently program update; prior to that all my OE addresses connected and downloaded without problems ; it is now only the Supanet one that is giving probelms

6

Remove Mail Shield.

Go to Add/Remove Programs then remove the Mail Shield.

All files are scanned by avast! on access providing adequate protection.

7

There is no Mail Shield in my Add/Remove Programs

NOR is there any Outlook Express shield section in my ON access Protection Control

This only started when there was a recent Avast program update

MY curiosity is why this this only happening on ONE email address with supanet and all my other addresses are OK; what should my OE settings be for supanet with Avast?

8

Its in Add/Remove under avast! then Repair.

9

If you have a Screan- Shot of what you are seeing that would be helpful as I do not see it :cry:

10

My continued further research has found http://www.emailaddressmanager.com/tips/mail-settings.html

and I have changed a setting in OE as a consequence

I have now managed to retrieve mails from the Supanet server via OE…for the time being…