Avast 4 home update problems

Avast Free Antivirus / Premium Security
1

Hi,

Ive been using Avast home for about 6 months now, and it has not failed to impress until recently.

As of December, my copy of Avast will not update any of the database or program. I get this message when the program tries to auto update, as well as when i manually try to update the iAVS

Information about current update:
Last encountered error: Can’t select any server for downloading (from 0).

Total time: 4 s

Any ideas as to why this has happened all of a sudden? Also I have no idea on how to correct the problem so any solution would be appreciated.

Peace out

Quronos

2

What is your firewall?
Check and ensure that avast.setup is allowed internet access.

A program update could have made changes that your firewall say and asked permission which you may have quickly clicked No and inadvertantly blocked.

If not the above, another thought, the servers.def file could be corrupt or empty, try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.

3

same problem with my AVAST program

4

i tried to click “change/remove” nothing happens…a window opens and closes so fast…is this a virus that attacked the AVAST software?

5

Glad i’m not alone!

6

Im using a windows XP firewall. I will check the allow list in a bit, but I think the problem is more complicated.

7

Well:

  1. You need to be connected to Internet to do so.
  2. If your installation is seriously damaged, the better will be uninstalling and installing again rather then the repair procedure.
  3. Are you running only the English version of avast? Did you downgrade from Pro to Home version? Did you use the Trial version?
8

@ Quronos
Windows XP’s firewall is almost worse than useless (but better than no firewall), it lulls you into a false sense of protection, it doesn’t provide outbound protection. So anything that penetrates your defenses can connect to the internet and transfer data (sensitive or otherwise) or download more of the same.

Whilst the windows XP firewall is usually good at keeping your ports stealthed (hidden) it provides no outbound protection and you should consider a third party firewall. Zone Alarm free works well with avast and has a reasonably friendly user interface. There are other free firewalls such as Kerio a google search for free firewall should return more info, etc.

Have you tried the avast repair yet?

@ kuyajoy
Unless your error is identical to Quronos, the bit about ‘downloading (from 0)’ and you are using windows XP firewall, you may well have other issues also as the Add Remove Programs window shouldn’t dissappear when you click Change/Remove. Rather it should show other options or in the case of other program (unlike avast), it should confirm you want to uninstall.
So it would appear there is something wrong with windows, I have no idea if this is virus related, but it isn’t something I have come across before.

9

Thanks for the advice, I had no idea windows firewall was that bad.
Last time i used Zone alarm it really hacked me off! But maybe they’ve improved it, so i’ll give it ago!

where is the avast repair?

10

OK, Ive put zone alarm on, and staright away Avast is complaining of an imcompatibility issue. The updates still refuse to find the server.

There is another thread like this somewhere, where a guy has given a link to a file that should stop this update problem, but my browser says its having none of it even if i save target as.

11

You won’t regret if you compare it to Windows SP2 firewall.

Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.

Check this link http://www.avast.com/eng/webshield_issues.html

avast! Web Shield compatibility dialogue - Install/Update Question - YES or NO

If you are using ZoneAlarm Free you should click NO, because privacy features are not present in ZoneAlarm Free this will not turn off webshield transparent mode proxy.
Use a text editor and edit the avast4.ini file, the default installation location is C:\Program Files\Alwil Software\Avast4\DATA\avast4.ini (I would advise you copy avast4.ini before editing it, just in case).
Locate the line containing ZoneAlarmCompatibility= and delete that line. Save the edited avast4.ini file.

If you are using ZoneAlarm Pro and Privacy Control in ZoneAlarm is set to High and if you click YES in avast comptability dialog box the transparent mode proxy in webshield will be turned off you have to manually configure browser to access internet. To manually configure your browser watch instructional video.

12

OK well thanks for the zone alarm help, but i am still stuck with my original problem.

Cant update.

ive tried to repair as suggested and advised above, but the pop up box that should appear does not.

I think at this point, i might just re-install.

13

exact same problem…
'my server.def file is blank…even after a repair and reinstall…
what to put in it …what server address ???

14
[servers] count=46

[server0]
name=Secondary ASW server
url=http://www.iavs.cz/iavs4x
stats=http://download8.avast.com/cgi-bin/iavs4stats.cgi
products=av_pro,av_srv,av_ker,av_oem,av_pda_palm,av_net,av_mgm,exav,netpurum,av_u3

[server1]
name=Download1 AVAST server
url=http://download1.avast.com/iavs4x
stats=http://download1.avast.com/cgi-bin/iavs4stats.cgi

[server2]
name=Download2 AVAST server
url=http://download2.avast.com/iavs4x
stats=http://download2.avast.com/cgi-bin/iavs4stats.cgi

[server3]
name=Download3 AVAST server
url=http://download3.avast.com/iavs4x
stats=http://download3.avast.com/cgi-bin/iavs4stats.cgi

[server4]
name=Download4 AVAST server
url=http://download4.avast.com/iavs4x
stats=http://download4.avast.com/cgi-bin/iavs4stats.cgi

[server5]
name=Download5 AVAST server
url=http://download5.avast.com/iavs4x
stats=http://download5.avast.com/cgi-bin/iavs4stats.cgi

[server6]
name=Download6 AVAST server
url=http://download6.avast.com/iavs4x
stats=http://download6.avast.com/cgi-bin/iavs4stats.cgi

[server7]
name=Download7 AVAST server
url=http://download7.avast.com/iavs4x
stats=http://download7.avast.com/cgi-bin/iavs4stats.cgi

[server8]
name=Download8 AVAST server
url=http://download8.avast.com/iavs4x
stats=http://download8.avast.com/cgi-bin/iavs4stats.cgi

[server9]
name=Download9 AVAST server
url=http://download9.avast.com/iavs4x
stats=http://download9.avast.com/cgi-bin/iavs4stats.cgi

[server10]
name=Download10 AVAST server
url=http://download10.avast.com/iavs4x
stats=http://download10.avast.com/cgi-bin/iavs4stats.cgi

[server11]
name=Download11 AVAST server
url=http://download11.avast.com/iavs4x
stats=http://download11.avast.com/cgi-bin/iavs4stats.cgi

[server12]
name=Download12 AVAST server
url=http://download12.avast.com/iavs4x
stats=http://download12.avast.com/cgi-bin/iavs4stats.cgi

[server13]
name=Download13 AVAST server
url=http://download13.avast.com/iavs4x
stats=http://download13.avast.com/cgi-bin/iavs4stats.cgi

[server14]
name=Download14 AVAST server
url=http://download14.avast.com/iavs4x
stats=http://download14.avast.com/cgi-bin/iavs4stats.cgi

[server15]
name=Download15 AVAST server
url=http://download15.avast.com/iavs4x
stats=http://download15.avast.com/cgi-bin/iavs4stats.cgi

[server16]
name=Download16 AVAST server
url=http://download16.avast.com/iavs4x
stats=http://download16.avast.com/cgi-bin/iavs4stats.cgi

[server17]
name=Download17 AVAST server
url=http://download17.avast.com/iavs4x
stats=http://download17.avast.com/cgi-bin/iavs4stats.cgi

[server18]
name=Download18 AVAST server
url=http://download18.avast.com/iavs4x
stats=http://download18.avast.com/cgi-bin/iavs4stats.cgi

[server19]
name=Download19 AVAST server
url=http://download19.avast.com/iavs4x
stats=http://download19.avast.com/cgi-bin/iavs4stats.cgi

[server20]
name=Download20 AVAST server
url=http://download20.avast.com/iavs4x
stats=http://download20.avast.com/cgi-bin/iavs4stats.cgi

[server21]
name=Download21 AVAST server
url=http://download21.avast.com/iavs4x
stats=http://download21.avast.com/cgi-bin/iavs4stats.cgi

[server22]
name=Download22 AVAST server
url=http://download22.avast.com/iavs4x
stats=http://download22.avast.com/cgi-bin/iavs4stats.cgi

[server23]
name=Download23 AVAST server
url=http://download23.avast.com/iavs4x
stats=http://download23.avast.com/cgi-bin/iavs4stats.cgi

[server24]
name=Download24 AVAST server
url=http://download24.avast.com/iavs4x
stats=http://download24.avast.com/cgi-bin/iavs4stats.cgi

[server25]
name=Download25 AVAST server
url=http://download25.avast.com/iavs4x
stats=http://download25.avast.com/cgi-bin/iavs4stats.cgi

[server26]
name=Download26 AVAST server
url=http://download26.avast.com/iavs4x
stats=http://download26.avast.com/cgi-bin/iavs4stats.cgi

[server27]
name=Download27 AVAST server
url=http://download27.avast.com/iavs4x
stats=http://download27.avast.com/cgi-bin/iavs4stats.cgi

[server28]
name=Download28 AVAST server
url=http://download28.avast.com/iavs4x
stats=http://download28.avast.com/cgi-bin/iavs4stats.cgi

[server29]
name=Download29 AVAST server
url=http://download29.avast.com/iavs4x
stats=http://download29.avast.com/cgi-bin/iavs4stats.cgi

[server30]
name=Download30 AVAST server
url=http://download30.avast.com/iavs4x
stats=http://download30.avast.com/cgi-bin/iavs4stats.cgi

[server31]
name=Download31 AVAST server
url=http://download31.avast.com/iavs4x
stats=http://download31.avast.com/cgi-bin/iavs4stats.cgi

[server32]
name=Download32 AVAST server
url=http://download32.avast.com/iavs4x
stats=http://download32.avast.com/cgi-bin/iavs4stats.cgi

[server33]
name=Download33 AVAST server
url=http://download33.avast.com/iavs4x
stats=http://download33.avast.com/cgi-bin/iavs4stats.cgi

[server34]
name=Download34 AVAST server
url=http://download34.avast.com/iavs4x
stats=http://download34.avast.com/cgi-bin/iavs4stats.cgi

[server35]
name=Download35 AVAST server
url=http://download35.avast.com/iavs4x
stats=http://download35.avast.com/cgi-bin/iavs4stats.cgi

[server36]
name=Download36 AVAST server
url=http://download36.avast.com/iavs4x
stats=http://download36.avast.com/cgi-bin/iavs4stats.cgi

[server37]
name=Download37 AVAST server
url=http://download37.avast.com/iavs4x
stats=http://download37.avast.com/cgi-bin/iavs4stats.cgi

[server38]
name=Download38 AVAST server
url=http://download38.avast.com/iavs4x
stats=http://download38.avast.com/cgi-bin/iavs4stats.cgi

[server39]
name=Download39 AVAST server
url=http://download39.avast.com/iavs4x
stats=http://download39.avast.com/cgi-bin/iavs4stats.cgi

[server40]
name=Download40 AVAST server
url=http://download40.avast.com/iavs4x
stats=http://download40.avast.com/cgi-bin/iavs4stats.cgi

[server41]
name=Download41 AVAST server
url=http://download41.avast.com/iavs4x
stats=http://download41.avast.com/cgi-bin/iavs4stats.cgi

[server42]
name=Download42 AVAST server
url=http://download42.avast.com/iavs4x
stats=http://download42.avast.com/cgi-bin/iavs4stats.cgi

[server43]
name=Download43 AVAST server
url=http://download43.avast.com/iavs4x
stats=http://download43.avast.com/cgi-bin/iavs4stats.cgi

[server44]
name=Download44 AVAST server
url=http://download44.avast.com/iavs4x
stats=http://download44.avast.com/cgi-bin/iavs4stats.cgi

[server45]
name=Download45 AVAST server
url=http://download45.avast.com/iavs4x
stats=http://download45.avast.com/cgi-bin/iavs4stats.cgi

ASWSignA34B99AB59417C0BAC317C79B090E11E01B5DBABB93712D987B9357A604C97E16CB4DFC0AD60ABC20ASWSignA

Copy of my server def just copy and paste

15

As per my reply in your other thread, delete the servers.def file and do a repair or manual update it will be replaced.