Avast 5.0.594 stops

Avast Free Antivirus / Premium Security
1

I’m running a Dell Dimension 3 GHz machine with 2 G RAM and WinXP Pro SP2.

I’m running Avast 5.0.594 which seems to run properly with one exception. Every once in a while I’ll see the orange ball in the system tray with a slash through it saying Avast is not protecting my system. I have to right click and go to Open Avast User Interface and change the system status to secured. Then all is OK for awhile (3-4 days?) and the same thing happens again. Do I have a setting wrong? I have Avast on two other computers running WinXP Pro and never have this problem on them.

Will someone please help?

Thanks

Henry

2

Did you do an automatic upgrade to 594 or a clean install?

What other security software do you have or did you have on your machine (including FW)?

When you open the Avast GUI, are there any shields that are disabled? Did you change any of the default settings.

3

Automatic upgrade on all three computers

Windows firewall, SuperAntiSpyware, Malwarebytes antimalware, Spybot Search and Destroy, Adaware, and SpywareBlaster, but none of these except the firewall are running unless I run them.

Shields: Scan inbound messages, scan web HTTP traffic, and show warning messages.

I did not change any of the default settings.

4

Get rid of Spybot SD as many people have reported problems with it. If you also have this on your other machines and they are doing fine, then I suggest a clean install. Let me know if your other machines also have Spybot and if MBAM and SAS are resident or on-demand.

5

+1
I would also drop Adaware…
asyn

6

All three machines have the same malware software and all of the malware software is on-demand. I don’t know what SAS is that you are refering to.

7

SAS = superantispyware

I suggest an uninstall of Avast and CLEAN install[/b] to fix your problems.

  1. Save a copy of newest version of Avast (5.0.594) for the version you need and save it to your HDD:
    Free – http://files.avast.com/iavs5x/setup_av_free.exe
    Pro – http://files.avast.com/iavs5x/setup_av_pro.exe
    AIS – http://files.avast.com/iavs5x/setup_ais.exe

  2. Download the Avast Uninstall Utility, aswClear5.exe http://www.avast.com/uninstall-utility and save it to your HDD (it has uninstall tools for both 4.0 and 5.0).

  3. Disconnect from the Internet at this time.

  4. Uninstall Avast through “Add/Remove Programs”.

  5. Boot into Safe Mode and run the Avast Uninstall Tool.

  6. Reboot twice.

  7. Clean your computer up (clean up cache, etc.).

  8. Install the newest version of Avast and reboot twice.

  9. Get Internet access and update Avast definitions.

  10. Register your copy or add the license key for Free, Pro or AIS.

  11. Reset your settings, if needed.

Please post your results. Thank you.

8

I did all of the steps you suggested and Avast seems to be running OK. Now all I can do is see if it is cured or goes back to the same stopping. I’ll post to let you know. It might take a few days.

Thanks for your help.

Henry

9

Well, it’s been a week now and Avast hasn’t stopped. I think SafeSurf’s solution just might have worked. Thank you very much. If it starts acting up again, I’ll be back.

Thanks again,

Henry

10

I’m so glad things are working out for you. :slight_smile: Now you can enjoy your product.