Commonly this is your firewall blocking the update process.
What is your firewall ?
Does it allow avast.setup internet access ?
If it does delete the entry for it and do a manual update, this should force the firewall to ask permission again.
Re, the message on the avast icon, when does this happen and does it go away soon after ?
When the message is there is there a Red X or a yellow triangle with an exclamation mark ?
If so left click on the avast tray icon and it will open the avastUI, tell us what isn’t running ?
I previously use Online Armour but had since completely uninstalled it as I find most firewalls more problematic than useful. My PC is behind a router and I’ll let my router act as a basic firewall. Having said that, my Windows XP Firwall is active.
Do I need to whitelist Avast IP address with the Windows Firewall?
I upgraded from Version 4 to version 5 by clicking the Avast Notification that came up when I started my PC. I did not download it from Avast and then install. It was downloaded and installed automatically after I clicked the Avast Notification page.
The message on the Avast icon is always there and always remain the same when I mouse over. There is no Red X or a yellow trianalge with an exclamation mark.
I’ve changed the setting from Auto Detect (Use Internet Explorer Settings) to Direct Connection and then tried to the update. It seems to be able to update by downloading its files but then Connection Terminated, Retry and then it will download some files and then the same Connection Terminated, Retrying starts all over again. The Overall Progress does not seem to progress in its bar at all. Everytime when there is a Connection Terminated, Retrying, the progress bar goes back to starting point.
Is this the norm when doing an Avast Update or is something not set properly?
By the way, after setting the direct connection, the Avast Icon now is showing: Your System is Secured.
Relating to the change of the proxy setting - If you can’t update and your virus signatures are out of date then that could trigger the unsecured tooltip.
I asked 3 questions about this in my first reply, so I suggest you re-read it again as that information will help us to help you.
Any slight delay in loading some of the avast processes would give that tooltip, but as I said the delay might be short and when you open the avastUI they have already loaded.
My Avast virus definition is up to date now and the program is also up to date.
But this UNSECURED WARNING at the system tray is contrary to what within AvastUI is saying, which is that my system is fully protected. This is what I like to solve now.
Go to: Settings - Status Bar
See, if anything is checked, that is not installed/running at your system.
Maybe post a screenshot, if you are not sure…
asyn
