Well…I posted a couple of weeks ago with the issue of not being able to update. Lots of nice folks trying to help…followed all suggestions…all to no avail. Than, mysteriously, everything updated on it’s own a few days later. Now…back to square one again. Will not update either automatically or manually. Current virus def version is 100416-1, my version is 100401-0. Program version is 5.0.462. I never had any issues with the previous version of Avast.
Try to upgrade your program version or download the new setup from avast site and run it.
Been searching in the forum for exactly the same problem. In the beginning v5 seemed to work OK. It was updating on its own. After a while it stopped (as of program v 5.0.507 and defs v 100414-1). It doesn’t update automatically nor manually (hangs there forever). Uninstalls, in safe or normal mode, with or without aswClear5.exe and reinstalls of the latest version don’t help at all. Thinking on moving to 4.8 or other products. Is anybody going to fix this???
Don’t think it needs fixing. Runs well on 40+ machines with different configs here.
I refer to the latest build. (5.0.507) If you need help, please post more info on your system(s).
asyn
Strange as it might seem, the only way I’ve (just) found to circuvent this was via the “Update” option in the add/remove panel (not the “Repair” one). Avast now shows as updated to v100424-0 regarding engine and virus defs. I will check and see if it updates automatically/manually as it was normally doing till about 10 days ago. In any case what kind of my sytem specs should I post?
OK, please post back your results here.
Another question, did you install avast with admin rights?
Post as much info of your system, you can get. (OS/specs/etc…)
(also other security/firewall software installed or prior installed)
asyn
Just checked, it still refuses to update (manually or auto). Again I uninstalled via control panel, booted, used the uninstall util, booted, reinstalled the latest version, booted, regged it etc. to no avail. Once again I managed to update it only via the “update” option when calling the “add/remove programes” of win control panel. But every time when trying to manually update it hangs with no error message at the “initializing, please wait…” step (1/2 or 1/3). And the autoupdate doesn’t work, the defs remain at April 14th and I’m not getting any notifications that the system was updated (which used to happen at least once a day). I’m always using admin account on my XP SP3 (fully updated) system. Also using COMODO firewall, spybot S&D, ad-aware, malwarebytes antimalware (all of the above were installed for more than a year and I never had any conflict with Avast 4.8 or 5). I even manually added as permitted on comodo, all of the .exe files in the avast folder. The way the manual update process is halted makes me think that somehow the updater doesn’t actually connect to avast’s site in order to get any updates (while it still works when I try updating via the add/remove programs).
Copying from PCWizard (if you need more detailed specs on my system let me know)
Mainboard : MSI MS-7502
Chipset : Intel P31/P35
Processor : Intel Core 2 Quad Q8200 @ 2333 MHz
Physical Memory : 4096 MB (2 x 2048 DDR2-SDRAM )
Video Card : NVIDIA GeForce 9600 GT
Hard Disk : WDC (1000 GB)
Hard Disk : Hitachi (1000 GB)
Hard Disk : Seagate (1000 GB)
Hard Disk : WDC (1000 GB)
DVD-Rom Drive : HL-DT-ST DVDRAM GH20NS10
DVD-Rom Drive : YFIZO Y7WLIRGTU7GH SCSI CdRom Device
DVD-Rom Drive : YFIZO Y7WLIRGTU7GH SCSI CdRom Device
Monitor Type : GM2600 - 25 inches
Network Card : 82562V-2 10/100 Network Connection
Network Card : 82562V-2 10/100 Network Connection
Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 3
DirectX : Version 9.0c (ÌÜñôéïò 2009)
- Download the latest definitions here: http://www.avast.com/download-update
- Install and see if problem is fixed.
- If not i would drop spybot, it sometimes interferes with avast. (also ad-aware can mean troubles)
asyn
Getting an error while running vpsupd.exe (this wasn’t happening when updating through add/remove update option)
“Can’t install VPS update. Please report the following errorcodes:
Ver:5.0.507
SI: 0x00000002
ST: 0xFFFFFFFE
LE: 0x00000000”
Btw shouldn’t avast also log down some error codes when it fails to update (man or auto)? Where could I find those?
You can find it in setup.log in the setup directory of avast.
If you want you can try to drop spybot to see if it fixes your problem.
asyn
I thought this would have been solved in this version…I have found that in previous versions that you need to disable the self defense module temporarily for it to work.
settings → troubleshooting tab → self-defense
@spg Scott: You’re right, after disabling the self defence module, the vpsupd.exe ran fine, though the sigs were already updated through the control panel’s add/remove progs “update” option (which runs fine even with the self defense mod active)
@Asyn: I uninstalled both Spybot and Ad-aware then booted. The problem with auto/man update (through the program’s ui still persists)… This is so awkward!
I’ve uploaded my setup.log here if you’d care to have a look:
http://rapidshare.com/files/379965136/setup.log
I don’t think there are any entries about the failed updates I try manually through avast’s ui. I tried it on purpose and nothing was logged (checked b4 and after).
I was having the same problem. All I have installed in addition to Avast is Comodo Firewall. I have tried in the past to disable Comodo and then updating but this didn’t work either.
I signed up to sympathise, ask for a solution and show you a screencast of the problem.
Then I did the recording and got strange results.
The definition update didn’t work, but when I did the program update that did work.
Weird.
Is this a Windows 7 problem?
I’ll post the screencast anyway in a hope that it may help someone.
B
As you got rid of spybot and ad-aware now, we’ll try a clean reinstall.
You already did this before, so i won’t go into details here.
- Uninstall avast
- Run the uninstall utility in safe mode
- Reinstall the latest version
- Post back results
If this doesn’t solve your problem, we have to dig deeper.
Until you don’t give up, i won’t give up either.
asyn
You can attach a shortened version to a post here.
The last 300 lines should be enough.
asyn
I’ve been using avast for more than 3 yrs now and it served me really well, considering it’s a free program! I will try everything, it just makes me curious how on earth this happened since it was updating OK on its own till a few days ago! And contrary to Mr Brainz case, v5 was updating real nice with my COMODO setup (COMODO didn’t come up with any updates in the last few days, at least that’s what I think). I will try later this evening completely removing avast again and setting it from scratch, now that Ad-aware and S&D are uninstalled, just to check… Thanks pal!
I’ve made the rapidshare link as trafficshare so there’s no limit in downloading it from there (in case some1 needs the whole file)
The postback function here at the forum has a 10000 chars long limit
Use the attach function below. (200kb should be enough for 300 lines of text)
asyn
OK, we’ll try everything then. You’re welcome. Awaiting your reply later.
Comodo is not the problem, as it usually whitelists all files/actions of avast…
asyn