I purchased an “avast! Internet Security 5.0 (3 PCs, 2 years)” license yesterday, but trying to insert the license file in the attachment that was mailed to me or via the link provided in the same email fails.
Both that attachment and the link are for a file named “License.dat”, but the “Insert license file” functionality is looking for a .avastlic.
Telling it to load the License.dat file results in a “License.dat is not a valid avast! license file. [2000001a]” error.
It looks like the license generator that element5 is using isn’t working properly, as looking that the contents of the License.dat, I can see the following:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>404 - File or directory not found.</title>
<style type="text/css">
<!--
body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}
fieldset{padding:0 15px 10px 15px;}
h1{font-size:2.4em;margin:0;color:#FFF;}
h2{font-size:1.7em;margin:0;color:#CC0000;}
h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;}
#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana, sans-serif;color:#FFF;
background-color:#555555;}
#content{margin:0 0 0 2%;position:relative;}
.content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;}
-->
</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
<div class="content-container"><fieldset>
<h2>404 - File or directory not found.</h2>
<h3>The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.</h3>
</fieldset></div>
</div>
</body>
</html>
Anyone have an idea of what to do next? The request license resend link on the avast! support site says it doesn’t have any to send.
Renaming it won’t help, as there’s no valid license data in it. It looks like the web server returned a 404 error (which means file not found.) So something in the license generation on the element 5 side failed somewhere.
What I get is the following… however, I think it just may be that the scripting in the back end of the web page isn’t handling the + in my e-mail address correctly. For example, if you have user+something@domain.tld, the part below in parenthesis after the “e-mail address you specified” bit says “(user something@domain.tld)”. Something probably isn’t doing URL escape sequences properly and assuming the + is a space.
Dear customer,
we are sorry, but our records show no valid purchases with the e-mail address you specified (...@...).
Please make sure the information you supplied is correct, and the original purchase was carried out using this email address.
If you purchased your license from an avast! reseller please contact the reseller directly (http://www.avast.com/locate-dealer).
Best regards,
the avast! team
I am having the same issue!! In the first email I received from Avast it was the license.avastlic file. After failing there, I requested another email and received that same file again along with a second file titled license.dat. Both get me the error “not a valid avast! license file”. SOOO what is? I guess I won’t be much help to you-I just wanted you to know that you are def not alone.