Avast 5 internet security....

Avast Free Antivirus / Premium Security
1

i installed avast 5 internet security today, at the end of installation it asked me to restart my laptop, so i restart, boot back up, and on the login screen a error message appears saying Error: interactive logon initialization process failed.

i pressed OK and it just loop repeats itself, so i force shutdown and boot into safe mode and goto system restore to before i installed avast internet security… is there any way i can overcome this error, i have tried twice now…

system information:
Acer aspire 5935G
Windows 7 Ultimate 32bit

2

Exactly he same problem I had. I ended up going to get the FREE virus scanner and installing that temporarily. Make sure its version 5.0.462 as that works OK. I also have an Acer with the biometric security, and I think that may be what fails, but the latest version of the virus scanner does install and work.

I am trying to get a ticket registered for a complaint to Support - and see what I can do. See my post under the item about the new version 5.0.462 released, then you can see a couple of us have had the same problem. When I installed my (purchased) license key, it recognises that its for IS, and asks to upgrade - I say “Yes” - it goes and downloads a couple or three files, then happily doesnt upgrade, nor does it register… hence my current annoyance with the system…

3

yes im using the free one at the moment, and my acer has a fingerprint reader :frowning:

4

is there a solution to this yet?

5

It would appear that there may be a conflict with the fingerprint reader…so ALWIL will need to take a look at that…

6

they better :frowning:

7

Well, I’m afraid that I can’t help…sorry,

But we have a starting point…

It seems (from this thread, and the other one) that the home (Free) version is unaffected, but the Pro, and IS versions are affected…

8

Please send me the Windows Event log contents

C:\Windows\System32\winevt\Logs\Application.evtx
C:\Windows\System32\winevt\Logs\System.evtx

Also please indicate the time/date the issue happened so that it’s easier to look for relevant stuff.

Ideally, ZIP the two files and upload the resulting archive to ftp://ftp.avast.com/incoming.

Thanks
Vlk

9

ill have a look, it was like 3 days ago

10

damn cant find it, any idea want avast error log looks like? soo many error logs… :-[

or shall i send the whole event log?

11

Vlk wants the actual files of the error logs…

Go to
C:\Windows\System32\winevt\Logs\

and copy application.evtx and system.evtx

zip them and upload them to the ftp…

12

k gonna upload now

13

ok how do i upload i went to the site…ftp://ftp.avast.com/incoming
but i cant find out how to upload, sorry for being a noob…

14

what is File:eicar.com lol i went to the pub folder in that ftp site and downloaded it and its a virus, i thought it was for upload :S

15

You need to put it in the \incoming folder:

http://sites.google.com/site/spg20scottsweb/home/tutorials/how-to-upload-to-avast-ftp

The eicar test file is a file that is used to test whether an av is working correctly.

See: http://www.eicar.org/anti_virus_test_file.htm

16

thanks, k uploaded

17

so when will this mess get sorted?

18

i realy wanna use internet security, i dont wanna change to a differenet one like avira :frowning:

19

sorry for another bump…

but i still cant figure out a way to get internet security working… have any of Avast team sorted it?

20

Hi Stealthyboss,

Now I know that ALWIL are probaly working towards trying to fix this, but i have also noticed a thread here, in which someone has found a solution.
Apparently, downloading and installing the newest driver for the fingerprint software is it.

I imagine you will have to look for your specific model and get the driver.

http://forum.avast.com/index.php?topic=53782.msg485131#msg485131

Hope this helps :slight_smile:

-Scott-