Avast 5 IS cannot update

Avast Free Antivirus / Premium Security
1

Greetings,

I have had avast 5 IS up and running for months. Either yesterday or the day before, it kicked up an error window saying that it was unable to update.

I go into the update section of the GUI and tell it to update and it starts to do so, and then after about a couple of seconds, it says that it cannot update,

This is what it says:

Last encountered error: The package is broken. Engine and definitions: Already up to date (current version 100803-1) Program: Already up to date (current version 5.0.594) Total time: 4s

If everything is up to date, why does it tell me that there was an error and that it was unable to update? And why when I try to manually update it, it tells me that the package is broken, instead of saying that it is up to date?

Before you ask, I have gone into proxy settings, and tried both turning on “always connected to the internet” as well as “Direct connection” and “Auto Detect”. Does not make a difference.

Cheers

2

Restart your machine.
Solved…?
If this doesn’t help try to repair avast:
Control panel > Add/remove programs > click once on avast to select it > click on Change/Remove > scroll down the left pane and click on repair > click OK> follow directions
Solved…?
asyn

3

No. Not solved. As I said, it has been doing this for days. Machine has been restarted over half a dozen times. Same thing every time.

Also, tried to do repair in control panel. It said Error processing packages. Please use full update.

Here is copy of log:
04.08.2010 18:25:16 general: Started: 04.08.2010, 18:25:16
04.08.2010 18:25:16 general: Running setup_ais-252 (594)
04.08.2010 18:25:16 system: Operating system: Windows 7 ver 6.1, build 7600, sp 0.0 x64
04.08.2010 18:25:16 system: Memory: 22% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:2027032/2097024K free
04.08.2010 18:25:16 system: Computer WinName: MOSVANI-PC
04.08.2010 18:25:16 system: Windows Net User: Mosvani-PC\Mosvani
04.08.2010 18:25:16 general: Cmdline: /uninstwiz
04.08.2010 18:25:16 general: Old version: 252 (594)
04.08.2010 18:25:16 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
04.08.2010 18:25:16 system: Using temp: C:\Users\Mosvani\AppData\Local\Temp_asw_aisI.tm~a00896 (125432M free)
04.08.2010 18:25:16 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
04.08.2010 18:25:16 general: DldSrc set to inet
04.08.2010 18:25:16 internet: SYNCER: Agent=Syncer/5.00 (ais-594;p)
04.08.2010 18:25:16 system: Computer DnsName: Mosvani-PC
04.08.2010 18:25:16 system: Computer Ip Addr: 192.168.1.1
04.08.2010 18:25:16 system: Installed in: C:\Program Files\Alwil Software\Avast5 (125432M free)
04.08.2010 18:25:16 internet: SYNCER: Type: no proxy
04.08.2010 18:25:16 internet: SYNCER: Auth: no authentication
04.08.2010 18:25:16 package: Part prg_ais-252 is installed
04.08.2010 18:25:16 package: Part vps_win32-10080301 is installed
04.08.2010 18:25:16 package: Part setup_ais-252 is installed
04.08.2010 18:25:16 package: Part jrog-a7 is installed
04.08.2010 18:25:16 package: Part jrog2-0 is installed
04.08.2010 18:25:16 general: LoadState: Edition=3
04.08.2010 18:25:16 general: Old version: 252 (594)
04.08.2010 18:25:16 file: SetExistingFilesBitmap: 406->139->139
04.08.2010 18:25:16 general: GUID: 80b6ce8c-a6e0-45df-8b7a-2bb4e378e365
04.08.2010 18:25:16 general: Server definition(s) loaded for ‘main’: 374 (maintenance:0)
04.08.2010 18:25:16 general: SelectCurrent: selected server ‘Download807 AVAST5 Server’ from ‘main’
04.08.2010 18:25:16 internet: SYNCER: Type: no proxy
04.08.2010 18:25:16 internet: SYNCER: Auth: no authentication
04.08.2010 18:25:26 internet: SYNCER: Type: no proxy
04.08.2010 18:25:26 internet: SYNCER: Auth: no authentication
04.08.2010 18:25:27 general: Operation set to INST_OP_REPAIR
04.08.2010 18:25:27 general: Entered SetupProcessAIS::Do( INST_OP_REPAIR )
04.08.2010 18:25:27 general: Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
04.08.2010 18:25:27 general: Entered SetupProcessWin32::Do( INST_OP_REPAIR )
04.08.2010 18:25:27 general: Entered SetupProcess::Do( INST_OP_REPAIR )
04.08.2010 18:25:27 general: Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
04.08.2010 18:25:27 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
04.08.2010 18:25:27 general: Entering:UpdateInstallPackages
04.08.2010 18:25:27 general: progress thread start
04.08.2010 18:25:27 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
04.08.2010 18:25:27 package: ERROR: Unable to verify prod-ais.vpx, error 0x2000000B
04.08.2010 18:25:27 package: Error processing packages. 0x20000011

4

I did full update as it said, Got another error saying “Package is broken”

Here is log:

04.08.2010 18:28:22 general: Started: 04.08.2010, 18:28:22
04.08.2010 18:28:22 general: Running setup_ais-252 (594)
04.08.2010 18:28:22 system: Operating system: Windows 7 ver 6.1, build 7600, sp 0.0 x64
04.08.2010 18:28:22 system: Memory: 23% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:2027032/2097024K free
04.08.2010 18:28:22 system: Computer WinName: MOSVANI-PC
04.08.2010 18:28:22 system: Windows Net User: Mosvani-PC\Mosvani
04.08.2010 18:28:22 general: Cmdline: /uninstwiz
04.08.2010 18:28:22 general: Old version: 252 (594)
04.08.2010 18:28:22 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
04.08.2010 18:28:22 system: Using temp: C:\Users\Mosvani\AppData\Local\Temp_asw_aisI.tm~a00824 (125432M free)
04.08.2010 18:28:22 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
04.08.2010 18:28:22 general: DldSrc set to inet
04.08.2010 18:28:22 internet: SYNCER: Agent=Syncer/5.00 (ais-594;p)
04.08.2010 18:28:22 system: Computer DnsName: Mosvani-PC
04.08.2010 18:28:22 system: Computer Ip Addr: 192.168.1.1
04.08.2010 18:28:22 system: Installed in: C:\Program Files\Alwil Software\Avast5 (125432M free)
04.08.2010 18:28:22 internet: SYNCER: Type: no proxy
04.08.2010 18:28:22 internet: SYNCER: Auth: no authentication
04.08.2010 18:28:22 package: Part prg_ais-252 is installed
04.08.2010 18:28:22 package: Part vps_win32-10080301 is installed
04.08.2010 18:28:22 package: Part setup_ais-252 is installed
04.08.2010 18:28:22 package: Part jrog-a7 is installed
04.08.2010 18:28:22 package: Part jrog2-0 is installed
04.08.2010 18:28:22 general: LoadState: Edition=3
04.08.2010 18:28:22 general: Old version: 252 (594)
04.08.2010 18:28:22 file: SetExistingFilesBitmap: 406->139->139
04.08.2010 18:28:22 general: GUID: 80b6ce8c-a6e0-45df-8b7a-2bb4e378e365
04.08.2010 18:28:23 general: Server definition(s) loaded for ‘main’: 374 (maintenance:0)
04.08.2010 18:28:23 general: SelectCurrent: selected server ‘Download726 AVAST5 Server’ from ‘main’
04.08.2010 18:28:23 internet: SYNCER: Type: no proxy
04.08.2010 18:28:23 internet: SYNCER: Auth: no authentication
04.08.2010 18:28:27 general: progress thread start
04.08.2010 18:28:27 internet: HttpGetWinsock(http://download726.avast.com/iavs5x/servers.def.vpx)
04.08.2010 18:28:27 internet: Used server: http://download726.avast.com/iavs5x
04.08.2010 18:28:27 file: GetFileWithRetry: servers.def.vpx downloaded .
04.08.2010 18:28:27 file: servers.def.vpx not changed, 1280821722
04.08.2010 18:28:28 general: Server definition(s) loaded for ‘main’: 374 (maintenance:0)
04.08.2010 18:28:28 general: SelectCurrent: selected server ‘Download744 AVAST5 Server’ from ‘main’
04.08.2010 18:28:28 internet: SYNCER: Type: no proxy
04.08.2010 18:28:28 internet: SYNCER: Auth: no authentication
04.08.2010 18:28:28 internet: HttpGetWinsock(http://208.43.71.146/iavs5x/prod-ais.vpx)
04.08.2010 18:28:29 internet: Used server: http://208.43.71.146/iavs5x
04.08.2010 18:28:29 file: GetFileWithRetry: prod-ais.vpx downloaded .
04.08.2010 18:28:29 file: prod-ais.vpx not changed, 1280874428
04.08.2010 18:28:29 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
04.08.2010 18:28:29 package: ERROR: Unable to verify prod-ais.vpx, error 0x2000000B
04.08.2010 18:28:29 package: LoadAllDefs failed 0x20000011
04.08.2010 18:28:29 general: Error:The package is broken.

5

Have you changed any of the default settings?

Are you able to connect to the Internet for things other than Avast?

Please see this link to see if this helps you: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=482&ratingconfirm=1.