Hi, I have a full years subscription to avast 4 pro, but I recently had to formet my pc. I can only seem to download avast pro 5 from Avast’s site and that program requires a “license file” instead of a “license key”. All I have is a license key and I do not know how to get this license file without repurchasing my subscription.
I’ve contacted the official support email address and they can’t help me. Alll they could do is send me a link to download avast 4 which turned out to download avast 5 instead, so no help there.
My paid subscription is far from over and would like to use this program again. Can anyone help?
I posted in another thread and have not gotten an answer so please help. I tried the link you provided. I have aol email and received a reply but it was not a file to download to my computer as I thought would happen. It was just a lot of information in the body of the email that looked like something that should have been in a file. Is this what you received and how did you use it or did you receive a file to insert into avast 5. Is this a problem with my aol email. Am I suppose to copy and past the information, it is a whole page of stuff. I have pro 4.8 and have not yet upgraded but wanted to get the file before I did in case I have to uninstall and reinstall. Please help
AOL may have failed to handle the attachment properly. I would suggest that you contact support using another e-mail, say your e-mail address from your ISP or hotmail.com and ask them to re-send the license file.
Yes I agree it could be because of AOL email but that is all I have. I do not remember my ISP one, never used it. Maybe I can send an email to support and they can try to send it. I have been busy today on other things and will try that soon. Thanks for the reply.
I have submitted a ticket to support and will see what they say but if that fails I will set up another email. I have not had problems getting attachment before and still wonder if there is not something wrong with the site. Thanks for your reply
Forgot to say I find it strange when you go to support on the Avast site and go to the license center there are only links to the free version and not the Pro. I only know of the link from this forum. Why do they not have the link there? Makes me wonder because I thought I saw it early on.
You could try contacting sales (at) avast (dot) com by email and explain the situation as ultimately they would have access to the data.
There has been a massive amount of work throughout the avast.com web site revamping it for the release of the new avast 5 version, so I can only think that this is an omission.
I decided to go ahead with creating a new email account with gmail and try to get the file. I get a email back that says that is not a valid email that I purchased the key number with. Of course that is true since it is with gmail.com and not aol.com. Also gmail could not give me the same name part of the email address since it was already taken. So I took the rest of your advice and wrote a email to avast sales explaining all of this. I guess we will see what happens. I would like to get this solved before I upgrade in case I have problems and I am not in that big of a hurry since it will give avast time to fix the problems with Pro 5. Thanks for your help so far.
Someone at your company must hold the license file for your company and that would be what is required as that would I believe hold information about how many systems it has a license for.
That isn’t a solution, as you would have to have purchased a Pro license for 4.8 and receive that license for 4.8, insert it and then update to 5.0. So essentially the license has to be paid for, either individually or as a mass corporate license. When you mention “our whole company uses this key” I would have thought they would have used something like the ADNM application to manage licenses if there were a large number of user. For any company, I wouldn’t have thought that this would be left down to the individual to sore out.
You could contact sales (at) avast (dot) com and seek advice, but without knowledge of whom holds the license for your company, I don’t know how they might find it.
