Avast 5 - Mail scanner won't start with Thunderbird 2

Avast Free Antivirus / Premium Security
1

Mail scanner won’t start with Avast 5.0.377 and Thunderbird 2.0.0.23 (I don’t like TB3, so I prefer to use 2).

Log file:

1/24/2010	12:25:31 PM	000009A8:   Started, Log = 1
1/24/2010	12:25:31 PM	000009A8:   Build 5.0.377
1/24/2010	12:25:31 PM	000009A8:   OS Windows Vista Workstation
1/24/2010	12:25:31 PM	000009A8:   tdi.IgnorePid failed
1/24/2010	12:25:31 PM	000009A8:   tdi.RemoveIgnoredPid failed
1/24/2010	12:25:31 PM	000009A8:   Stopped
2

Hello,
complete uninstall and reinstall should solve this problem.

3

That was the first thing I did. Sorry, being a computer shop owner, I should have posted some of my troubleshooting in the original thread. Long day.

I’ve uninstalled/reinstalled both Thunderbird and Avast multiple times. Once with Avast first, once with Thunderbird first (thank goodness I know where my profile folder is so I didn’t lose any mail/contacts!) and it still did the same thing.

I am an Avast reseller, and since I install Avast on new computers I build, having the knowledge beforehand (since it’s happening to my computer) will be handy in the field.

Also, I’m on Win 7 Ultimate and Avast/Thunderbird are both running as an Administrator.

4

And the same messages appeared in the mail.log after you reinstalled ?
If so, check file version of C:\WINDOWS\system32\drivers\aswRdr.sys. If it is 4.8, uninstall avast5 and use the aswClear (http://www.avast.com/uninstall-utility) to get rid of the old files.

5

Hi,

sry it isn’t my thread but I’ve got the same Problem… (but with Thunderbird 3)
I saw that the mail Service wasn’t running before and the “fix” button doesn’t worked too.
But uninstalling and after that using the aswClear worked, thanks :wink:
And yes… all my drivers of avast! stucked at the old version 4.8 so i think the update progress isn’t working perfectly. Maybe it was my fault because i started the avast! 5 setup but canceled it because it wanted to know the install path so it doesn’t know the old one of avast! 4 and i believed it is better to cancel the setup before any action is taken and uninstall avast! 4 first… but then i saw that avast! 4 got deleted already. I wondered why the setup asked to restart before anything happened… so i don’t restarted.
Maybe that was the problem at all.

Kind regards
White-Tiger

P.S.
i hope you understand what i mean, because i know that my English isn’t perfect at all :wink:

6

I’m with avast 5 and Thunderbird 3.0.1, found no problems here :slight_smile:

7

as i said^^ Only if you update avast! 4 to 5 and then only sometimes or when doing the same as i updated it.