Can i uninstall and re install my Avast 5 Pro to get my license key? I purchased the pro version on 1/31/10 and I waited beyond the 7 days and did not save the key so I have no protection. :-[ My subscription status is says active but…it says i am UNSECURED. Any suggestions on how to retrieve my license key? I did send an emergency support issue but they have not gotten back to me yet. I am a little bit disappointed with the support for this product. I am an amateur with the computer.
Reinstalling will do nothing to help as you have to input your license file, which you say you didn’t save.
Purchasing that long ago it will have been a 4.8 license which won’t work in 5.0 so you would need to get that converted also.
Contact sales (at) avast (dot) com and give them the date you bought the license and the email used at the time and they will try to recover your license that you didn’t save. Tell them also that you now have avast5 pro installed and the license file needs to support that.
Once you get the license you will need to enter it - How to register avast 5 pro on page 7 - 8
http://www.avast.com/documentation/quick-start-guide-pro-en-ww.pdf