I’ve searched these forums and can’t find one like this. I just installed 5.0 yesterday without a hitch. Browsing OK and receiving emails just fine. BUT, when I attempt to SEND an SMTP email from Thunderbird (2.0.0.23) I get an error message that the email can’t be sent.
If I turn off outgoing mail checking in Avast, I can send OK. I tried changing my TB SMTP setting to secure and the email sends but then Avast gives me a message that I shouldn’t do that. Security is built-in to Avast.
I’ve looked at the Avast settings and can’t see what might need to be changed to let it send via my TB SMTP. Can someone advise, please? Thank you.
It seems that this SMTP server requires authentication only over secure connection. Hence you should enable authentication in Thunderbird’s SMTP server settings.
sounds good? that just means that you can keep sending emails but avast won’t scan them unless you change your settings in Thunderbird. Just set your port to either 25 or 587, no ssl and you’re done. As to your authentication issue, it just means that your mail server requires authentication, but not necessarily a secure authentication, nothing to do with the ssl connection required to send and receive ;D So, in Thunderbird, authentication just means that you’ve filled up the username box, don’t add @xxx.com, it’s not needed, but put everything else exactly how it appears in your email address, again, without the @ and the domain. If your server required a secure authentication, there’s a check box for this below the username that you entered, but I doubt you need it.
ps: otherwise, if you don’t mind avast not scanning, you can deactivate the warning about ssl somewhere in the email scanner settings.
I have my port at 25 and have been using Avast for years and never had this problem. My ISP does NOT require authentication and neither secure connection nor authentication is or ever has been turn on!
Maybe I’m not saying all this clearly, but when I installed Avast 5 yesterday I ceased being able to send emails. What’s wrong in Avast 5? Is there a NEW setting that needs to be used or is Avast 5 not ready for prime time?
I’m getting the same problem after installing avast 5, but with TB3. It’s telling me that authentication is required when sending mail on port 465 - but I’m not trying to do that!
Basically I send mail via MSGTAG (server name 127.0.0.1, port 7362), which tags the mail and then sends onto my ISP’s SMTP server on standard port 25. This has always worked with avast 4.8 without any problems.
Please can someone tell me what’s wrong and how to fix it?
you’re on thunderbird 2 (or 1.5…) right, switch to Thb3 anyway I don’t know if you cleared it for privacy reasons on the forums but you need to add there your email username as I said…then you’ll be prompted to enter your password again when sending a mail (just the first time if you allow Thb to store it)
Pardon me, but let’s not “corrupt” this thread with a discussion of TB 3, which is a whole 'nother unsatisfactory topic - been there and tried it and there are just too many “takeaways” for my liking.
If I’ve been using, as mentioned in my first post, TB 2.0.0.23 AND Avast 4.8 without problems, why do I now need to add stuff to my SMTP server settings because I’ve upgraded to Avast 5.0? Avast should tell folks that during the upgrade process!
BUT, I’m game for a try at it and will go now and add username and password (without a display here!) and see what happens to Avast’s ability to send emails. I’ll be back, one way or t’other. Thanks for sticking with me!
Well, that didn’t take long! Adding my username and password to the SMTP settings WORKED! It asked for password the first time, I told TB to remember it and then sent a second test message at which time TB didn’t “bother” me with the password.
You’re a good “camper” Logos and Merci Beaucoup for all the patience!
But still I wonder why Avast doesn’t have a FAQ or install tip to tell folks about this…
Thanks for the post! I would’ve said you’re right about the authentication and I have no idea what to change in the mail shield settings. After reading your post I dug a little deeper into those screens and in Mail Shield, SSL, I see one where, at the bottom of the screen, is a tick-box that says: “Automatically detect and warn about unprotected SSL connections.” Is that the spot you’re talking about?
Well, I don’t know if I’m just as well off with putting in the name and password and LETTING Avast continue to use that “feechur.”
Uh Oh, didn’t mean that to be offensive and I hope you’re not mad at a new poster! I AM A HAPPY CAMPER with Avast and always have been. I wouldn’t jump ship for the world. Yeah, you’re right, it takes time.
But still I wonder why Avast doesn't have a FAQ or install tip to tell folks about this...
because Avast cannot know in advance what your mail provider requires, and what email client you use. It's up to the mail provider to tell you about client settings. the only thing that's different when running avast mail scanner is the change of ports in the client for ssl connections, and that's an easy guess...don't know what the help files say about it. If you first get the message that Avast detected an sll connection and it can't scan it, you can trust that, it just means what it says, that your mail provider is using ssl (not talking about authentication now, just sending and receiving protocol). So to allow the mail shield to scan your mails, providing your server requires ssl, you must set the client (Thunderbird in this case) to non-ssl ports, because avast cannot scan, obviously, encrypted stuff. So the trick is to use a proxy, now integrated in avast mail scanner (V5 only) that will recreate the ssl connections between you and your mail server, and will also take care of the decryption with the client, Thunderbird >>> that's when it can scan the mails.
Also, may be your mail server requires authentication now because it detects the man in the middle (avast mail proxy) no idea... still weird you didn't have to do that with V4....anyway it works now ;)
Everyone in here is new to this program, so we will probably use 2010 to learn it…so in 2011 everything is a piece of cake ;D
and then we will have 5.1 to worry about…
anyway I don’t know if you cleared it for privacy reasons on the forums but you need to add there your email username as I said…then you’ll be prompted to enter your password again when sending a mail (just the first time if you allow Thb to store it)
. . . ;D