system
1
Okay, the free subscription suddenly ran out without warning (on my old computer it lasted waaay longer than this so i was all confused??), I registered, got my free license, but now I don’t know where the hell to put it. I’m just a little baffled as to why the email directs me how to put the license in the 4.8 or 5.0 versions but not the 6.0 version which looks slightly different.
I have several options; if I go to the “subsciption” page, not the “Registration” page (because the name has changed apparently) i find these:
Renew now → Gives me the option to pay $69 to upgrade, or “hey i already have a license”. Of course I’m going to pick the second option.
Insert license file → Err, select a file from the computer when the license was sent via email?? Not going to work
Insert activation code → Seemed the most logical, but hey, the license key won’t fit into the fields, so no.
Request conversion to 6.0 → Oh, this might do it, but no not that either because now my free subscription doesn’t exist and the system is like ftwww.
Yeah, so a little miffed (lol most likely frustrated at myself for not figuring it out) but if you can please help me asap it will really be appreciated (and i will like, chill because my computer will have protection again)…
Click on Maintenance, than Registration for online registering.
- Open Avast.
- Click on “Maintenance” then “Registration”.
- Fill out the form for your license key and click “Submit”.
Inserting the license key into: avast! Free Antivirus, avast! Pro Antivirus and avast! Internet Security.
system
3
There is no “Registration” part under Maintenance. Maybe it changes to Subscription after the trial expires?
Please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log
If the file is too big for the forum, post the last 400-500 lines of it.
system
5
I guess this is what you mean? I re-saved and renamed it in my documents and deleted all but what would fit into the attachment.
You’ve changed the file extension and it get corrupted.
Asyn
7
It isn’t corrupted Tech. It’s Chinese. 
Far beyond my knowledge… Sorry.
system
9
Er… Why is it in Chinese?
You’ve changed the file extension and it got corrupted as I’ve said before. Try again.
system
11
Okay, I can only post this much of the file. Also seems like the license expires 15 nov (today)?
:
20:37:57 min/gen Started: 14.11.2011, 20:37:57
20:37:57 min/gen Running setup_ais-509 (1289)
20:37:57 nrm/sys Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
20:37:57 nrm/sys Memory: 61% load. Phys:1597272/4140912K free, Page:4194303/4194303K free, Virt:2045768/2097024K free
20:37:57 vrb/sys Computer WinName: KAHUWA-PC
20:37:57 min/sys Windows Net User: SYSTEM
20:37:57 min/gen Cmdline: /checkupdate /verysilent
20:37:57 vrb/gen DldSrc set to inet
20:37:57 vrb/gen Operation set to INST_OP_CHECK_UPDATE
20:37:57 min/gen Old version: 509 (1289)
20:37:57 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
20:37:57 nrm/sys Using temp: C:\windows\TEMP_asw_aisI.tm~a04204 (172112M free)
20:37:57 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
20:37:57 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1289;p)
20:37:57 vrb/sys Computer DnsName: Kahuwa-PC
20:37:57 vrb/sys Computer Ip Addr: 192.168.0.102
20:37:57 nrm/sys Installed in: C:\Program Files\AVAST Software\Avast (172112M free)
20:37:57 nrm/int SYNCER: Type: use IE settings
20:37:57 nrm/int SYNCER: Auth: another authentication, use WinInet
20:37:57 vrb/pkg Part prg_ais-509 is installed
20:37:57 vrb/pkg Part vps_win32-11111302 is installed
20:37:57 vrb/pkg Part setup_ais-509 is installed
20:37:57 vrb/pkg Part jrog-a7 is installed
20:37:57 vrb/pkg Part jrog2-36c is installed
20:37:57 vrb/gen LoadState: Edition=3
20:37:57 min/gen Old version: 509 (1289)
20:37:57 vrb/fil SetExistingFilesBitmap: 944->434->433
20:37:57 min/gen GUID: 205c4866-50d6-4cf5-a958-238b5ad48733
20:37:57 nrm/gen Server definition(s) loaded for ‘main’: 255 (maintenance:0)
20:37:57 nrm/gen SelectCurrent: selected server ‘Download966 AVAST5 Server’ from ‘main’
20:37:57 nrm/int SYNCER: Type: use IE settings
20:37:57 nrm/int SYNCER: Auth: another authentication, use WinInet
20:37:58 nrm/int Used server: http://download966.avast.com/iavs5x
20:37:58 min/fil GetFileWithRetry: servers.def.vpx downloaded .
20:37:58 min/fil servers.def.vpx not changed, 1320796249
20:37:58 nrm/gen Server definition(s) loaded for ‘main’: 255 (maintenance:0)
20:37:58 nrm/gen SelectCurrent: selected server ‘Download819 AVAST5 Server’ from ‘main’
20:37:58 nrm/int SYNCER: Type: use IE settings
20:37:58 nrm/int SYNCER: Auth: another authentication, use WinInet
20:37:58 nrm/int Used server: http://download819.avast.com/iavs5x
20:37:58 min/fil GetFileWithRetry: prod-ais.vpx downloaded .
20:37:58 min/fil prod-ais.vpx not changed, 1321224687
20:37:58 min/pkg LoadProductVpu: C:\Program Files\AVAST Software\Avast\Setup\prod-ais.vpx
20:37:58 vrb/pkg LoadPartInfo: jrog = jrog-a7 returned 00000000
20:37:58 vrb/pkg LoadPartInfo: jrog2 = jrog2-36c returned 00000000
20:37:58 vrb/pkg LoadPartInfo: program = prg_ais-509 returned 00000000
20:37:58 vrb/pkg LoadPartInfo: setup = setup_ais-509 returned 00000000
20:37:58 vrb/pkg LoadPartInfo: vps = vps_win32-11111302 returned 00000000
20:37:58 min/pkg LoadProductVpu: C:\Program Files\AVAST Software\Avast\Setup\prod-ais.vpx ended with 00000000
20:37:58 vrb/reg Set registry: Software\AVAST Software\Avast\DataFolder=C:\ProgramData\AVAST Software\Avast
20:37:58 vrb/reg Set registry: Software\AVAST Software\Avast\Version=6.0
20:37:58 vrb/reg Set registry: Software\AVAST Software\Avast\VersionShort=6.0
20:37:58 vrb/reg Set registry: Software\AVAST Software\Avast\SetupVersion=1289
20:37:58 vrb/reg Set registry: Software\AVAST Software\Avast\ProgramFolder=C:\Program Files\AVAST Software\Avast
20:37:58 vrb/reg Set registry: Software\AVAST Software\Avast\Product=ais
20:37:59 nrm/pkg Transferred: files 2, bytes 0, time 1062 ms
20:37:59 nrm/pkg Retries: total 0, files 0, servers 2
20:37:59 vrb/fil NeedReboot=false
20:37:59 min/gen Return code: 0x20000001 [Nothing done]
20:37:59 min/gen Stopped: 14.11.2011, 20:37:59
20:38:00 min/gen Started: 14.11.2011, 20:38:00
20:38:00 min/gen Running setup_ais-509 (1289)
20:38:00 nrm/sys Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
20:38:00 nrm/sys Memory: 61% load. Phys:1588580/4140912K free, Page:4194303/4194303K free, Virt:2045768/2097024K free
20:38:00 vrb/sys Computer WinName: KAHUWA-PC
20:38:00 min/sys Windows Net User: SYSTEM
20:38:00 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /session “0” /limitcpu
20:38:00 vrb/gen DldSrc set to inet
20:38:00 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
20:38:00 min/gen Old version: 509 (1289)
20:38:00 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
20:38:00 nrm/sys Using temp: C:\windows\TEMP_asw_aisI.tm~a07228 (172115M free)
20:38:00 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
20:38:00 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1289;p)
20:38:00 vrb/sys Computer DnsName: Kahuwa-PC
20:38:00 vrb/sys Computer Ip Addr: 192.168.0.102
20:38:00 nrm/sys Installed in: C:\Program Files\AVAST Software\Avast (172115M free)
20:38:00 nrm/int SYNCER: Type: use IE settings
20:38:00 nrm/int SYNCER: Auth: another authentication, use WinInet
20:38:00 vrb/pkg Part prg_ais-509 is installed
20:38:00 vrb/pkg Part vps_win32-11111302 is installed
20:38:00 vrb/pkg Part setup_ais-509 is installed
20:38:00 vrb/pkg Part jrog-a7 is installed
20:38:00 vrb/pkg Part jrog2-36c is installed
20:38:00 vrb/gen LoadState: Edition=3
20:38:00 min/gen Old version: 509 (1289)
20:38:00 vrb/fil skipped CPackageEngine_File::SetExistingFilesBitmap
20:38:00 min/gen GUID: 205c4866-50d6-4cf5-a958-238b5ad48733
20:38:00 nrm/gen Server definition(s) loaded for ‘main’: 255 (maintenance:0)
20:38:00 nrm/gen SelectCurrent: selected server ‘Download714 AVAST5 Server’ from ‘main’
20:38:00 nrm/int SYNCER: Type: use IE settings
20:38:00 nrm/int SYNCER: Auth: another authentication, use WinInet
20:38:00 dbg/gen Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
20:38:00 dbg/gen Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
20:38:00 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
20:38:00 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
20:38:00 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1289;p)
20:38:01 nrm/int Used server: http://download714.avast.com/iavs5x
20:38:01 min/fil GetFileWithRetry: servers.def.vpx downloaded .
20:38:01 min/fil servers.def.vpx not changed, 1320796249
20:38:01 nrm/gen Server definition(s) loaded for ‘main’: 255 (maintenance:0)
20:38:01 nrm/gen SelectCurrent: selected server ‘Download333 AVAST5 Server’ from ‘main’
20:38:01 nrm/int SYNCER: Type: use IE settings
20:38:01 nrm/int SYNCER: Auth: another authentication, use WinInet
20:38:01 nrm/int Used server: http://download333.avast.com/iavs5x
20:38:01 min/fil GetFileWithRetry: prod-ais.vpx downloaded .
20:38:01 min/fil prod-ais.vpx not changed, 1321224687
20:38:01 min/pkg LoadProductVpu: C:\Program Files\AVAST Software\Avast\Setup\prod-ais.vpx
20:38:01 vrb/pkg LoadPartInfo: jrog = jrog-a7 returned 00000000
20:38:01 vrb/pkg LoadPartInfo: jrog2 = jrog2-36c returned 00000000
20:38:01 vrb/pkg LoadPartInfo: program = prg_ais-509 returned 00000000
20:38:01 vrb/pkg LoadPartInfo: setup = setup_ais-509 returned 00000000
20:38:01 vrb/pkg LoadPartInfo: vps = vps_win32-11111302 returned 00000000
20:38:01 min/pkg LoadProductVpu: C:\Program Files\AVAST Software\Avast\Setup\prod-ais.vpx ended with 00000000
20:38:01 min/gen Customer 999999
20:38:03 min/gen pfnBasGetCurrentProductLicenseInfo C:\ProgramData\AVAST Software\Avast\license.avastlic return value: 0x2000001A
20:38:03 min/gen Invalid licence: 0x2000001A
20:38:03 min/pkg LoadAllDefs failed 0x2000001A
20:38:04 min/gen ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870938
20:38:04 min/gen timeExp zero, performing correction…
20:38:04 min/gen timeExp=1321342684
20:38:04 min/gen Error:The license for this product is invalid or has expired.
License is valid until: Tuesday, November 15, 2011
Current date: Monday, November 14, 2011
20:38:05 min/gen ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870938
20:38:05 min/gen timeExp zero, performing correction…
20:38:05 min/gen timeExp=1321342685
20:38:06 min/gen ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870938
20:38:06 min/gen timeExp zero, performing correction…
20:38:06 min/gen timeExp=1321342686
20:38:06 nrm/pkg Transferred: files 2, bytes 0, time 1170 ms
20:38:06 nrm/pkg Retries: total 0, files 0, servers 2
20:38:06 min/gen Customer 999999
20:38:08 min/gen ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870938
20:38:08 min/gen timeExp=0
20:38:08 min/gen pfnBasGetCurrentLicenseFeatureInfo C:\ProgramData\AVAST Software\Avast\license.avastlic 3 return value: 0x2000001A
20:38:09 vrb/int Sending stats ‘http://download333.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
20:38:09 vrb/fil NeedReboot=false
20:38:10 min/gen ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870938
20:38:10 min/gen timeExp zero, performing correction…
20:38:10 min/gen timeExp=1321342690
20:38:10 min/gen Return code: 0x2000001A [The license for this product is invalid or has expired.
License is valid until: Tuesday, November 15, 2011
Current date: Monday, November 14, 2011]
20:38:10 min/gen Stopped: 14.11.2011, 20:38:10
20:38:10 min/gen Return code: 0x2000001A [The license for this product is invalid or has expired.
avast is not accepting your license.
Can you get in contact with
http://www.mailonpix.com/images/8cfee2216867075618613c471b1bdd0f.gif