Avast 6 Update Definitions not working No Firewall !

Hi there since about Monday this week, l have not been getting definition updates either auto or when l try manually.

  1. l have tried straight connection with out my hardware router connected and still nothing.
  2. l have no software firewall connected.
  3. l have scanned for anti spy-ware programs such as Adware,Malwarebytes’ Anti-Malware and SUPERAntiSpyware Free Edition these program found and removed spy-ware still nothing after restart of computer each time.
  4. l have uninstalled and reinstalled Avast 3 times twice removing the reg keys & other files left behind after using uninstall for a clean start, still nothing.

lam running windows 7 ultimate with SP1 all ready.
have faster cable broadband connection too.

P.S Please see screen shot after l tried to so a manual definitions update

l hope some one can give me help and advice, have not found anything that has been already said l have not tried so any help would be great thanks

Regards Brian

Hi rechargelife and welcome to the forum!

What boxes do you have checked in your update settings?

DJBone

Hi Please see screen shot DJbones thanks for the reply mate :slight_smile:

In Proxy Settings try: Direct Connection (No Proxy)
asyn

Thanks for the help Proxy settings are already done, see screen shot Thanks any ways, keep the ? coming any help is great :slight_smile:

Brian

  1. Uncheck: My computer is permanently connected…
  2. Reboot.
    Solved…?
    asyn

no that did nothing still not updating thanks any ways

Brian :slight_smile:

Please try this build: http://forum.avast.com/index.php?topic=73110.0
asyn

Hi Asyn no that version still does not help me get updates, not sure whats going on l have contacted support they asked me to send them a files so they can look at it waiting on there feedback now, l don’t want to be forced to change to another anti - virus suit but if l don’t get feedback soon l may have to, l don like to have not updates its like opening the doors of the house!

Try ticking - auto detect (use internet explorer setting’s) in proxy setting’s and leave my computer is permanetly connected to the internet unchecked and reboot.

Hi Craigb,

That didn’t work either, the bar gets about half way on the downland yellow and then stops

Very strange ??? have you tried a repair of avast to see if it fixes anything ?

Hi yes l have just waiting on a report from support of the file l sent them, that they wanted from avast. hofuly here something soon l don’t want to have to go for another anti virus :frowning:

How do you know the malware has been successfully and completely removed? Honestly, once compromised, it’s restore known clean image or reinstall.

Hi there l guess l dont know for sure only trusting the anti spyware programs that they have done there job, just waiting on avast team support now to tell me what they learnt from the avast file they wanted me to give them and from there l hopfuly will know what l needed to do to get avast definitions to once again update other wise l will needed to go another anti virus program or better still a Linux product

What is your firewall since you are using Avast Free? Make sure your firewall is not blocking anything that Avast needs (going in/out for connections). You can use the Windows 7 FW if you do not have a third-party FW.

What other security software do you currently have or did you have in the past on this machine including:

  • Antivirus (AV)
  • Firewall (FW)
  • Trial versions of AV, FW and other security programs
  • Other security software (you mentioned Ad-ware, MBAM, SAS…any others?)

Is Avast being recognize by your Security Center on your machine?

Have you tried a Manual update?

Please update and post your MBAM log to your next post. Thank you.

Hi Safesurf

  1. have Pro Version of Avast.
  2. Don`t have software firewall at all just a router, but have already tried with out router to see if it was playing up.
  3. See Screen Shot of the security software l have used in past.
  4. Yes it is been recognized by security.
  5. Yes tired manual updates many many times.
  6. What is MBAM log? how do l get it from? how do l update it?

Next Screen shot of security software used before

Make sure you get rid of Ad-Aware, Advanced System Care, IOBit

Malwarebytes:
http://www.malwarebytes.org
Download:
http://majorgeeks.com/download.php?det=5756

IObit is a software company that mainly creates and markets security software, such as IObit Security 360 and Advanced SystemCare.

It has been widely reported that after uninstalling their programs a considerable amount of data will be left behind on a computer.

http://www.t-tools.nl/bitremoveren.php

I would not want to be the one cleaning up the computer after this… :o :o :o

Add Emsisoft to the list.

EDIT: Oh, and Spybot S&D. :-X