Avast 7 Internet Security

system · April 17, 2012, 3:51pm

Após ter comprado o Internet Security e depois de receber o email com a licença instalei o Avast.

Quando estou a fazer a actualização do avast diz que a licença é invalida.

O que preciso de fazer…

Quando clico duas vezes na licença enviada aparece a informação que a licença está banida

Quando vou ao resumo no avast diz que a licença expira a 12-04-2013…

Lisandro · April 17, 2012, 9:21pm

Please, upload (attach) the avast log:
\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.

system · April 19, 2012, 2:59pm

desculpa mas nao percebi…

Lisandro · April 19, 2012, 3:12pm

Se você puder colar as últimas 400-500 linhas do arquivo de log localizado na pasta “Setup” da instalação do avast!

system · April 20, 2012, 2:04pm

13:38:58 min/gen Started: 20.04.2012, 13:38:58
13:38:58 vrb/gen Operation set to INST_OP_UNKNOWN
13:38:58 min/gen Old version: 592 (1426)
13:38:58 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1426;p)
13:38:58 min/gen Running SETUP_AIS-592 (1426)
13:38:58 nrm/sys Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
13:38:58 nrm/sys Memory: 45% load. Phys:1563628/2097151K free, Page:4194303/4194303K free, Virt:2029600/2097024K free
13:38:58 vrb/sys Computer WinName: LEAO
13:38:58 min/sys Windows Net User: Sistema
13:38:58 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /session “0” /limitcpu
13:38:58 vrb/gen DldSrc set to inet
13:38:58 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
13:38:58 min/gen Old version: 592 (1426)
13:38:58 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
13:38:58 nrm/sys Using temp: C:\Windows\TEMP_asw_aisI.tm~a04588 (457605M free)
13:38:58 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
13:38:58 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1426;p)
13:38:58 vrb/sys Computer DnsName: leao
13:38:58 vrb/sys Computer Ip Addr: 192.168.25.99
13:38:58 nrm/sys Installed in: C:\Program Files\AVAST Software\Avast (457605M free)
13:38:58 vrb/gen LoadState: Edition=3
13:38:58 nrm/int SYNCER: Type: use IE settings
13:38:58 nrm/int SYNCER: Auth: another authentication, use WinInet
13:38:58 vrb/pkg Part prg_ais-592 is installed
13:38:58 vrb/pkg Part vps_win32-12042000 is installed
13:38:58 vrb/pkg Part setup_ais-592 is installed
13:38:58 vrb/pkg Part jrog-a7 is installed
13:38:58 vrb/pkg Part jrog2-4a9 is installed
13:38:58 min/gen Old version: 592 (1426)
13:38:58 vrb/fil skipped CPackageEngine_File::SetExistingFilesBitmap
13:38:58 min/gen GUID: 32ecfc05-6a1c-4ff5-b17b-331496fe7a6c
13:38:58 nrm/gen Server definition(s) loaded for ‘main’: 253 (maintenance:0)
13:38:58 nrm/gen SelectCurrent: selected server ‘Download119 AVAST5 Server’ from ‘main’
13:38:58 nrm/int SYNCER: Type: use IE settings
13:38:58 nrm/int SYNCER: Auth: another authentication, use WinInet
13:38:58 dbg/gen Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
13:38:58 dbg/gen Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
13:38:58 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
13:38:58 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
13:38:58 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1426;p)
13:39:01 nrm/int Used server: http://download119.avast.com/iavs5x
13:39:01 min/fil GetFileWithRetry: servers.def.vpx downloaded .
13:39:01 min/fil servers.def.vpx not changed, 1334866334
13:39:01 nrm/gen Server definition(s) loaded for ‘main’: 253 (maintenance:0)
13:39:01 nrm/gen SelectCurrent: selected server ‘Download119 AVAST5 Server’ from ‘main’
13:39:01 nrm/int SYNCER: Type: use IE settings
13:39:01 nrm/int SYNCER: Auth: another authentication, use WinInet
13:39:02 nrm/int Used server: http://download119.avast.com/iavs5x
13:39:02 min/fil GetFileWithRetry: prod-ais.vpx downloaded .
13:39:02 min/fil prod-ais.vpx not changed, 1334910507
13:39:02 vrb/pkg LoadPartInfo: jrog = jrog-a7 returned 00000000
13:39:02 vrb/pkg LoadPartInfo: jrog2 = jrog2-4a9 returned 00000000
13:39:02 vrb/pkg LoadPartInfo: program = prg_ais-592 returned 00000000
13:39:02 vrb/pkg LoadPartInfo: setup = setup_ais-592 returned 00000000
13:39:02 vrb/pkg LoadPartInfo: vps = vps_win32-12042000 returned 00000000
13:39:02 vrb/pkg Part vps_win32-12042000 was set to be installed
13:39:02 vrb/pkg Part jrog2-4a9 was set to be installed
13:39:02 min/gen Customer 40946619
13:39:02 min/gen pfnBasGetCurrentProductLicenseInfo C:\ProgramData\AVAST Software\Avast\license.avastlic return value: 0x2000001C
13:39:02 min/gen Invalid licence: 0x2000001C
13:39:02 min/pkg LoadAllDefs failed 0x2000001A
13:39:02 min/gen ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
13:39:02 min/gen timeExp zero, performing correction…
13:39:02 min/gen Error:The license for this product is invalid or has expired.
License is valid until: sábado, 21 de abril de 2012
Current date: sexta-feira, 20 de abril de 2012
13:39:03 min/gen ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
13:39:03 min/gen timeExp zero, performing correction…
13:39:03 min/gen ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
13:39:03 min/gen timeExp zero, performing correction…
13:39:03 nrm/pkg Transferred: files 2, bytes 0, time 3354 ms
13:39:03 nrm/pkg Retries: total 0, files 0, servers 2
13:39:03 min/gen Customer 40946619
13:39:04 min/gen ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
13:39:04 min/gen licenseFeature = aec0ee42-1059-4e92-8bd5-76e579d31565
13:39:04 vrb/int Sending stats ‘http://stats7.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
13:39:04 vrb/fil NeedReboot=false
13:39:04 min/gen ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
13:39:04 min/gen timeExp zero, performing correction…
13:39:04 min/gen Return code: 0x2000001A [The license for this product is invalid or has expired.

system · April 20, 2012, 2:05pm

License is valid until: sábado, 21 de abril de 2012
Current date: sexta-feira, 20 de abril de 2012]
13:39:04 min/gen Stopped: 20.04.2012, 13:39:04

14:41:24 min/gen Started: 20.04.2012, 14:41:24
14:41:24 vrb/gen Operation set to INST_OP_UNKNOWN
14:41:24 min/gen Old version: 592 (1426)
14:41:24 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:24 min/gen Running SETUP_AIS-592 (1426)
14:41:24 nrm/sys Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:24 nrm/sys Memory: 25% load. Phys:2097151/2097151K free, Page:4194303/4194303K free, Virt:2029600/2097024K free
14:41:24 vrb/sys Computer WinName: LEAO
14:41:24 min/sys Windows Net User: Sistema
14:41:24 min/gen Cmdline: /checkupdate /verysilent
14:41:24 vrb/gen DldSrc set to inet
14:41:24 vrb/gen Operation set to INST_OP_CHECK_UPDATE
14:41:24 min/gen Old version: 592 (1426)
14:41:24 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:41:24 nrm/sys Using temp: C:\Windows\TEMP_asw_aisI.tm~a05812 (457598M free)
14:41:24 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:24 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:24 vrb/sys Computer DnsName: leao
14:41:24 vrb/sys Computer Ip Addr: 192.168.25.99
14:41:24 nrm/sys Installed in: C:\Program Files\AVAST Software\Avast (457598M free)
14:41:24 vrb/gen LoadState: Edition=3
14:41:24 nrm/int SYNCER: Type: use IE settings
14:41:24 nrm/int SYNCER: Auth: another authentication, use WinInet
14:41:24 vrb/pkg Part prg_ais-592 is installed
14:41:24 vrb/pkg Part vps_win32-12042000 is installed
14:41:24 vrb/pkg Part setup_ais-592 is installed
14:41:24 vrb/pkg Part jrog-a7 is installed
14:41:24 vrb/pkg Part jrog2-4a9 is installed
14:41:24 min/gen Old version: 592 (1426)
14:41:27 vrb/fil SetExistingFilesBitmap: 991->531->432
14:41:27 min/gen GUID: 32ecfc05-6a1c-4ff5-b17b-331496fe7a6c
14:41:27 nrm/gen Server definition(s) loaded for ‘main’: 253 (maintenance:0)
14:41:27 nrm/gen SelectCurrent: selected server ‘Download118 AVAST5 Server’ from ‘main’
14:41:27 nrm/int SYNCER: Type: use IE settings
14:41:27 nrm/int SYNCER: Auth: another authentication, use WinInet
14:41:27 nrm/int Used server: http://download118.avast.com/iavs5x
14:41:27 min/fil GetFileWithRetry: servers.def.vpx downloaded .
14:41:27 min/fil servers.def.vpx not changed, 1334866334
14:41:27 nrm/gen Server definition(s) loaded for ‘main’: 253 (maintenance:0)
14:41:27 nrm/gen SelectCurrent: selected server ‘Download118 AVAST5 Server’ from ‘main’
14:41:27 nrm/int SYNCER: Type: use IE settings
14:41:27 nrm/int SYNCER: Auth: another authentication, use WinInet
14:41:27 nrm/int Used server: http://download118.avast.com/iavs5x
14:41:27 min/fil GetFileWithRetry: prod-ais.vpx downloaded .
14:41:27 min/fil prod-ais.vpx not changed, 1334910507
14:41:27 vrb/pkg LoadPartInfo: jrog = jrog-a7 returned 00000000
14:41:27 vrb/pkg LoadPartInfo: jrog2 = jrog2-4a9 returned 00000000
14:41:27 vrb/pkg LoadPartInfo: program = prg_ais-592 returned 00000000
14:41:27 vrb/pkg LoadPartInfo: setup = setup_ais-592 returned 00000000
14:41:27 vrb/pkg LoadPartInfo: vps = vps_win32-12042000 returned 00000000
14:41:27 vrb/reg Set registry: Software\AVAST Software\Avast\DataFolder=C:\ProgramData\AVAST Software\Avast
14:41:27 vrb/reg Set registry: Software\AVAST Software\Avast\Version=7.0
14:41:27 vrb/reg Set registry: Software\AVAST Software\Avast\VersionShort=7.0
14:41:27 vrb/reg Set registry: Software\AVAST Software\Avast\SetupVersion=1426
14:41:27 vrb/reg Set registry: Software\AVAST Software\Avast\ProgramFolder=C:\Program Files\AVAST Software\Avast
14:41:27 vrb/reg Set registry: Software\AVAST Software\Avast\Product=ais
14:41:27 nrm/pkg Transferred: files 2, bytes 0, time 671 ms
14:41:27 nrm/pkg Retries: total 0, files 0, servers 2
14:41:27 vrb/fil NeedReboot=false
14:41:27 min/gen Return code: 0x20000001 [Nothing done]
14:41:27 min/gen Stopped: 20.04.2012, 14:41:27

14:41:29 min/gen Started: 20.04.2012, 14:41:29
14:41:29 vrb/gen Operation set to INST_OP_UNKNOWN
14:41:29 min/gen Old version: 592 (1426)
14:41:29 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:29 min/gen Running SETUP_AIS-592 (1426)
14:41:29 nrm/sys Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:29 nrm/sys Memory: 25% load. Phys:2097151/2097151K free, Page:4194303/4194303K free, Virt:2029600/2097024K free
14:41:29 vrb/sys Computer WinName: LEAO
14:41:29 min/sys Windows Net User: Sistema
14:41:29 min/gen Cmdline: /iscustvalid 40946619
14:41:29 vrb/gen Operation set to INST_OP_CHECK_CUSTNO
14:41:29 min/gen Old version: 592 (1426)
14:41:29 nrm/fil Direct delete of file: C:\Windows\TEMP_asw_aisI.tm~a03620\onefile
14:41:29 dbg/fil filRenameOnReboot:!bSuccess
14:41:29 nrm/sys Using temp: C:\Windows\TEMP_asw_aisI.tm~a04488 (457598M free)
14:41:29 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:29 nrm/sys Installed in: C:\Program Files\AVAST Software\Avast (457598M free)
14:41:29 vrb/gen LoadState: Edition=3
14:41:29 nrm/int SYNCER: Type: use IE settings
14:41:29 nrm/int SYNCER: Auth: another authentication, use WinInet
14:41:29 vrb/pkg Part prg_ais-592 is installed
14:41:29 vrb/pkg Part vps_win32-12042000 is installed
14:41:29 vrb/pkg Part setup_ais-592 is installed
14:41:29 vrb/pkg Part jrog-a7 is installed
14:41:29 vrb/pkg Part jrog2-4a9 is installed
14:41:29 min/gen Old version: 592 (1426)
14:41:29 vrb/gen Under Jolly Roger! (40946619)
14:41:29 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
14:41:29 nrm/pkg Retries: total 0, files 0, servers 0
14:41:29 vrb/fil NeedReboot=false
14:41:29 min/gen Return code: 0x2000001C [The license for this product is invalid.]
14:41:29 min/gen Stopped: 20.04.2012, 14:41:29

14:41:30 min/gen Started: 20.04.2012, 14:41:30
14:41:30 vrb/gen Operation set to INST_OP_UNKNOWN
14:41:30 min/gen Old version: 592 (1426)
14:41:30 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:30 min/gen Running SETUP_AIS-592 (1426)
14:41:30 nrm/sys Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:30 nrm/sys Memory: 25% load. Phys:2097151/2097151K free, Page:4194303/4194303K free, Virt:2029600/2097024K free
14:41:30 vrb/sys Computer WinName: LEAO
14:41:30 min/sys Windows Net User: Sistema
14:41:30 min/gen Cmdline: /iscustvalid 40946619
14:41:30 vrb/gen Operation set to INST_OP_CHECK_CUSTNO
14:41:30 min/gen Old version: 592 (1426)
14:41:30 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:41:30 dbg/fil filRenameOnReboot:!bSuccess
14:41:30 nrm/sys Using temp: C:\Windows\TEMP_asw_aisI.tm~a03568 (457597M free)
14:41:30 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:30 nrm/sys Installed in: C:\Program Files\AVAST Software\Avast (457597M free)
14:41:30 vrb/gen LoadState: Edition=3
14:41:30 nrm/int SYNCER: Type: use IE settings
14:41:30 nrm/int SYNCER: Auth: another authentication, use WinInet
14:41:30 vrb/pkg Part prg_ais-592 is installed
14:41:30 vrb/pkg Part vps_win32-12042000 is installed
14:41:30 vrb/pkg Part setup_ais-592 is installed
14:41:30 vrb/pkg Part jrog-a7 is installed
14:41:30 vrb/pkg Part jrog2-4a9 is installed
14:41:30 min/gen Old version: 592 (1426)
14:41:30 vrb/gen Under Jolly Roger! (40946619)
14:41:30 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
14:41:30 nrm/pkg Retries: total 0, files 0, servers 0
14:41:30 vrb/fil NeedReboot=false

system · April 20, 2012, 2:06pm

14:41:30 min/gen Return code: 0x2000001C [The license for this product is invalid.]
14:41:30 min/gen Stopped: 20.04.2012, 14:41:30

14:41:30 min/gen Started: 20.04.2012, 14:41:30
14:41:30 vrb/gen Operation set to INST_OP_UNKNOWN
14:41:30 min/gen Old version: 592 (1426)
14:41:31 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:31 min/gen Running SETUP_AIS-592 (1426)
14:41:31 nrm/sys Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:31 nrm/sys Memory: 25% load. Phys:2097151/2097151K free, Page:4194303/4194303K free, Virt:2029600/2097024K free
14:41:31 vrb/sys Computer WinName: LEAO
14:41:31 min/sys Windows Net User: Sistema
14:41:31 min/gen Cmdline: /iscustvalid 40946619
14:41:31 vrb/gen Operation set to INST_OP_CHECK_CUSTNO
14:41:31 min/gen Old version: 592 (1426)
14:41:31 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:41:31 dbg/fil filRenameOnReboot:!bSuccess
14:41:31 nrm/sys Using temp: C:\Windows\TEMP_asw_aisI.tm~a05532 (457598M free)
14:41:31 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:31 nrm/sys Installed in: C:\Program Files\AVAST Software\Avast (457598M free)
14:41:31 vrb/gen LoadState: Edition=3
14:41:31 nrm/int SYNCER: Type: use IE settings
14:41:31 nrm/int SYNCER: Auth: another authentication, use WinInet
14:41:31 vrb/pkg Part prg_ais-592 is installed
14:41:31 vrb/pkg Part vps_win32-12042000 is installed
14:41:31 vrb/pkg Part setup_ais-592 is installed
14:41:31 vrb/pkg Part jrog-a7 is installed
14:41:31 vrb/pkg Part jrog2-4a9 is installed
14:41:31 min/gen Old version: 592 (1426)
14:41:31 vrb/gen Under Jolly Roger! (40946619)
14:41:31 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
14:41:31 nrm/pkg Retries: total 0, files 0, servers 0
14:41:31 vrb/fil NeedReboot=false
14:41:31 min/gen Return code: 0x2000001C [The license for this product is invalid.]
14:41:31 min/gen Stopped: 20.04.2012, 14:41:31

14:41:31 min/gen Started: 20.04.2012, 14:41:31
14:41:31 vrb/gen Operation set to INST_OP_UNKNOWN
14:41:31 min/gen Old version: 592 (1426)
14:41:31 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:31 min/gen Running SETUP_AIS-592 (1426)
14:41:31 nrm/sys Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:31 nrm/sys Memory: 26% load. Phys:2097151/2097151K free, Page:4180552/4194303K free, Virt:2029600/2097024K free
14:41:31 vrb/sys Computer WinName: LEAO
14:41:31 min/sys Windows Net User: Sistema
14:41:31 min/gen Cmdline: /iscustvalid 40946619
14:41:31 vrb/gen Operation set to INST_OP_CHECK_CUSTNO
14:41:31 min/gen Old version: 592 (1426)
14:41:31 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:41:31 dbg/fil filRenameOnReboot:!bSuccess
14:41:31 nrm/sys Using temp: C:\Windows\TEMP_asw_aisI.tm~a05092 (457598M free)
14:41:31 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:31 nrm/sys Installed in: C:\Program Files\AVAST Software\Avast (457598M free)
14:41:31 vrb/gen LoadState: Edition=3
14:41:31 nrm/int SYNCER: Type: use IE settings
14:41:31 nrm/int SYNCER: Auth: another authentication, use WinInet
14:41:31 vrb/pkg Part prg_ais-592 is installed
14:41:31 vrb/pkg Part vps_win32-12042000 is installed
14:41:31 vrb/pkg Part setup_ais-592 is installed
14:41:31 vrb/pkg Part jrog-a7 is installed
14:41:31 vrb/pkg Part jrog2-4a9 is installed
14:41:31 min/gen Old version: 592 (1426)
14:41:31 vrb/gen Under Jolly Roger! (40946619)
14:41:31 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
14:41:31 nrm/pkg Retries: total 0, files 0, servers 0
14:41:31 vrb/fil NeedReboot=false
14:41:31 min/gen Return code: 0x2000001C [The license for this product is invalid.]
14:41:31 min/gen Stopped: 20.04.2012, 14:41:31

14:41:32 min/gen Started: 20.04.2012, 14:41:32
14:41:32 vrb/gen Operation set to INST_OP_UNKNOWN
14:41:32 min/gen Old version: 592 (1426)
14:41:32 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:32 min/gen Running SETUP_AIS-592 (1426)
14:41:32 nrm/sys Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:32 nrm/sys Memory: 26% load. Phys:2097151/2097151K free, Page:4169420/4194303K free, Virt:2029600/2097024K free
14:41:32 vrb/sys Computer WinName: LEAO
14:41:32 min/sys Windows Net User: Sistema
14:41:32 min/gen Cmdline: /iscustvalid 40946619
14:41:32 vrb/gen Operation set to INST_OP_CHECK_CUSTNO
14:41:32 min/gen Old version: 592 (1426)
14:41:33 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:41:33 dbg/fil filRenameOnReboot:!bSuccess
14:41:33 nrm/sys Using temp: C:\Windows\TEMP_asw_aisI.tm~a06008 (457598M free)
14:41:33 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:33 nrm/sys Installed in: C:\Program Files\AVAST Software\Avast (457598M free)
14:41:33 vrb/gen LoadState: Edition=3
14:41:33 nrm/int SYNCER: Type: use IE settings
14:41:33 nrm/int SYNCER: Auth: another authentication, use WinInet
14:41:33 vrb/pkg Part prg_ais-592 is installed
14:41:33 vrb/pkg Part vps_win32-12042000 is installed
14:41:33 vrb/pkg Part setup_ais-592 is installed
14:41:33 vrb/pkg Part jrog-a7 is installed
14:41:33 vrb/pkg Part jrog2-4a9 is installed
14:41:33 min/gen Old version: 592 (1426)
14:41:33 vrb/gen Under Jolly Roger! (40946619)
14:41:33 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
14:41:33 nrm/pkg Retries: total 0, files 0, servers 0
14:41:33 vrb/fil NeedReboot=false
14:41:33 min/gen Return code: 0x2000001C [The license for this product is invalid.]
14:41:33 min/gen Stopped: 20.04.2012, 14:41:33

14:41:33 min/gen Started: 20.04.2012, 14:41:33
14:41:33 vrb/gen Operation set to INST_OP_UNKNOWN
14:41:33 min/gen Old version: 592 (1426)
14:41:33 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:33 min/gen Running SETUP_AIS-592 (1426)
14:41:33 nrm/sys Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:33 nrm/sys Memory: 26% load. Phys:2097151/2097151K free, Page:4171904/4194303K free, Virt:2029600/2097024K free
14:41:33 vrb/sys Computer WinName: LEAO
14:41:33 min/sys Windows Net User: Sistema
14:41:33 min/gen Cmdline: /iscustvalid 40946619
14:41:33 vrb/gen Operation set to INST_OP_CHECK_CUSTNO
14:41:33 min/gen Old version: 592 (1426)
14:41:33 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:41:33 dbg/fil filRenameOnReboot:!bSuccess
14:41:33 nrm/sys Using temp: C:\Windows\TEMP_asw_aisI.tm~a03740 (457598M free)
14:41:33 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:33 nrm/sys Installed in: C:\Program Files\AVAST Software\Avast (457598M free)
14:41:33 vrb/gen LoadState: Edition=3
14:41:33 nrm/int SYNCER: Type: use IE settings
14:41:33 nrm/int SYNCER: Auth: another authentication, use WinInet
14:41:33 vrb/pkg Part prg_ais-592 is installed
14:41:33 vrb/pkg Part vps_win32-12042000 is installed
14:41:33 vrb/pkg Part setup_ais-592 is installed
14:41:33 vrb/pkg Part jrog-a7 is installed
14:41:33 vrb/pkg Part jrog2-4a9 is installed
14:41:33 min/gen Old version: 592 (1426)
14:41:33 vrb/gen Under Jolly Roger! (40946619)
14:41:33 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
14:41:33 nrm/pkg Retries: total 0, files 0, servers 0
14:41:33 vrb/fil NeedReboot=false
14:41:33 min/gen Return code: 0x2000001C [The license for this product is invalid.]
14:41:33 min/gen Stopped: 20.04.2012, 14:41:33

14:41:34 min/gen Started: 20.04.2012, 14:41:34
14:41:34 vrb/gen Operation set to INST_OP_UNKNOWN
14:41:34 min/gen Old version: 592 (1426)
14:41:34 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:34 min/gen Running SETUP_AIS-592 (1426)
14:41:34 nrm/sys Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:34 nrm/sys Memory: 26% load. Phys:2097151/2097151K free, Page:4165652/4194303K free, Virt:2029600/2097024K free
14:41:34 vrb/sys Computer WinName: LEAO
14:41:34 min/sys Windows Net User: Sistema
14:41:34 min/gen Cmdline: /iscustvalid 40946619
14:41:34 vrb/gen Operation set to INST_OP_CHECK_CUSTNO
14:41:34 min/gen Old version: 592 (1426)
14:41:34 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:41:34 dbg/fil filRenameOnReboot:!bSuccess
14:41:34 nrm/sys Using temp: C:\Windows\TEMP_asw_aisI.tm~a03112 (457598M free)
14:41:34 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:34 nrm/sys Installed in: C:\Program Files\AVAST Software\Avast (457598M free)
14:41:34 vrb/gen LoadState: Edition=3
14:41:34 nrm/int SYNCER: Type: use IE settings
14:41:34 nrm/int SYNCER: Auth: another authentication, use WinInet
14:41:34 vrb/pkg Part prg_ais-592 is installed
14:41:34 vrb/pkg Part vps_win32-12042000 is installed
14:41:35 vrb/pkg Part setup_ais-592 is installed
14:41:35 vrb/pkg Part jrog-a7 is installed
14:41:35 vrb/pkg Part jrog2-4a9 is installed
14:41:35 min/gen Old version: 592 (1426)
14:41:35 vrb/gen Under Jolly Roger! (40946619)
14:41:35 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
14:41:35 nrm/pkg Retries: total 0, files 0, servers 0
14:41:35 vrb/fil NeedReboot=false
14:41:35 min/gen Return code: 0x2000001C [The license for this product is invalid.]
14:41:35 min/gen Stopped: 20.04.2012, 14:41:35

14:41:28 min/gen Started: 20.04.2012, 14:41:28
14:41:28 vrb/gen Operation set to INST_OP_UNKNOWN
14:41:28 min/gen Old version: 592 (1426)
14:41:28 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:28 min/gen Running SETUP_AIS-592 (1426)

system · April 20, 2012, 2:06pm

14:41:28 nrm/sys Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:28 nrm/sys Memory: 25% load. Phys:2097151/2097151K free, Page:4194303/4194303K free, Virt:2029600/2097024K free
14:41:28 vrb/sys Computer WinName: LEAO
14:41:28 min/sys Windows Net User: Sistema
14:41:28 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /session “0” /limitcpu
14:41:28 vrb/gen DldSrc set to inet
14:41:28 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
14:41:28 min/gen Old version: 592 (1426)
14:41:28 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:41:28 nrm/sys Using temp: C:\Windows\TEMP_asw_aisI.tm~a03620 (457598M free)
14:41:28 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:28 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:28 vrb/sys Computer DnsName: leao
14:41:28 vrb/sys Computer Ip Addr: 192.168.25.99
14:41:28 nrm/sys Installed in: C:\Program Files\AVAST Software\Avast (457598M free)
14:41:28 vrb/gen LoadState: Edition=3
14:41:28 nrm/int SYNCER: Type: use IE settings
14:41:28 nrm/int SYNCER: Auth: another authentication, use WinInet
14:41:28 vrb/pkg Part prg_ais-592 is installed
14:41:28 vrb/pkg Part vps_win32-12042000 is installed
14:41:28 vrb/pkg Part setup_ais-592 is installed
14:41:28 vrb/pkg Part jrog-a7 is installed
14:41:28 vrb/pkg Part jrog2-4a9 is installed
14:41:28 min/gen Old version: 592 (1426)
14:41:28 vrb/fil skipped CPackageEngine_File::SetExistingFilesBitmap
14:41:28 min/gen GUID: 32ecfc05-6a1c-4ff5-b17b-331496fe7a6c
14:41:28 nrm/gen Server definition(s) loaded for ‘main’: 253 (maintenance:0)
14:41:28 nrm/gen SelectCurrent: selected server ‘Download814 AVAST5 Server’ from ‘main’
14:41:28 nrm/int SYNCER: Type: use IE settings
14:41:28 nrm/int SYNCER: Auth: another authentication, use WinInet
14:41:28 dbg/gen Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
14:41:28 dbg/gen Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
14:41:28 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
14:41:28 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
14:41:28 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:28 nrm/int Used server: http://download814.avast.com/iavs5x
14:41:28 min/fil GetFileWithRetry: servers.def.vpx downloaded .
14:41:28 min/fil servers.def.vpx not changed, 1334866334
14:41:28 nrm/gen Server definition(s) loaded for ‘main’: 253 (maintenance:0)
14:41:28 nrm/gen SelectCurrent: selected server ‘Download119 AVAST5 Server’ from ‘main’
14:41:28 nrm/int SYNCER: Type: use IE settings
14:41:28 nrm/int SYNCER: Auth: another authentication, use WinInet
14:41:29 nrm/int Used server: http://download119.avast.com/iavs5x
14:41:29 min/fil GetFileWithRetry: prod-ais.vpx downloaded .
14:41:29 min/fil prod-ais.vpx not changed, 1334910507
14:41:29 vrb/pkg LoadPartInfo: jrog = jrog-a7 returned 00000000
14:41:29 vrb/pkg LoadPartInfo: jrog2 = jrog2-4a9 returned 00000000
14:41:29 vrb/pkg LoadPartInfo: program = prg_ais-592 returned 00000000
14:41:29 vrb/pkg LoadPartInfo: setup = setup_ais-592 returned 00000000
14:41:29 vrb/pkg LoadPartInfo: vps = vps_win32-12042000 returned 00000000
14:41:29 vrb/pkg Part vps_win32-12042000 was set to be installed
14:41:29 vrb/pkg Part jrog2-4a9 was set to be installed
14:41:29 min/gen Customer 40946619
14:41:29 min/gen pfnBasGetCurrentProductLicenseInfo C:\ProgramData\AVAST Software\Avast\license.avastlic return value: 0x2000001C
14:41:29 min/gen Invalid licence: 0x2000001C
14:41:29 min/pkg LoadAllDefs failed 0x2000001A
14:41:30 min/gen ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
14:41:30 min/gen timeExp zero, performing correction…
14:41:30 min/gen Error:The license for this product is invalid or has expired.
License is valid until: sábado, 21 de abril de 2012
Current date: sexta-feira, 20 de abril de 2012
14:41:31 min/gen ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
14:41:31 min/gen timeExp zero, performing correction…
14:41:31 min/gen ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
14:41:31 min/gen timeExp zero, performing correction…
14:41:31 nrm/pkg Transferred: files 2, bytes 0, time 576 ms
14:41:31 nrm/pkg Retries: total 0, files 0, servers 2
14:41:31 min/gen Customer 40946619
14:41:33 min/gen ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
14:41:33 min/gen licenseFeature = aec0ee42-1059-4e92-8bd5-76e579d31565
14:41:34 vrb/int Sending stats ‘http://stats7.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
14:41:34 vrb/fil NeedReboot=false
14:41:35 min/gen ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
14:41:35 min/gen timeExp zero, performing correction…
14:41:35 min/gen Return code: 0x2000001A [The license for this product is invalid or has expired.
License is valid until: sábado, 21 de abril de 2012
Current date: sexta-feira, 20 de abril de 2012]
14:41:35 min/gen Stopped: 20.04.2012, 14:41:35

Lisandro · April 20, 2012, 2:21pm

Strange, your license should be valid until tomorrow and not 2013.
Anyway, you need to renew your license… Are you sure it was a legit/paid license?

system · April 20, 2012, 3:47pm

sim paguei atraves de cartao visa…

Lisandro · April 20, 2012, 4:00pm

Mande um email para
http://www.mailonpix.com/images/8cfee2216867075618613c471b1bdd0f.gif
, se puder em inglês, e explique o que ocorre.
Utilize o mesmo endereço de email que você utilizou para comprar o avast!

system · April 20, 2012, 4:04pm

da para dar uma ajudinha ai

é que o meu ingles nao é bom…

Lisandro · April 20, 2012, 6:52pm

I’ve asked for a license check issued to the same email you’ve registered here in forum.
Eu pedi uma verificação da licença comprada no mesmo endereço de email que você se registrou aqui nos forums.

system · May 4, 2012, 6:41pm

Comigo acontece a mesma coisa. Liguei no suporte e me mandaram desinstalar o avast free pra instalar o novo que comprei.
Até pra isso dá mensagem de erro.

Que besteira fui fazer em comprar esse antivírus.

Vou ligar pro cartão e tentar cancelar a compra.

Lisandro · May 4, 2012, 10:53pm

Valdir, se você detalhar o que aconteceu, que erro apareceu, a gente pode tentar te ajudar.
Há mais de 20 milhões de usuários do avast! no Brasil… Não é tão difícil consertar os erros que, excepcionalmente, estão acontecendo no teu computador.

system · May 5, 2012, 11:30am

A mesma coisa que aconteceu com o criador do tópico.
Se clico duas vezes na licença que recebi por mail ou tento incluí-la na aba “Manutenção” do Avast, a mensagem diz “Nenhum conteúdo de licença válido foi encontrado”.
Liguei no suporte Técnico que sugeriu que desinstalasse o Avastfree e reinstalasse o Security e o Free não permite desinstalação com a mensagem: "Avast Setup Fatal Error: Error reading product data from "C:\Program Files\AVASTSoftware\Avast\setup". Setup cannot continue.
Detalhe que fiz a compra porque o Avast free já não estava funcionando e quando clicava no botão CORRIGIR, nenhuma ação era tomada pelo programa.

Com base nessas informações, podes me ajudar?

Obrigado.

Lisandro · May 5, 2012, 11:42am

Você salvou o arquivo no disco ou está clicando duas vezes sobre ele dentro do email?

Você ainda tem o email na internet? Poderia abri-lo (webmail) e fazer o download da licença (arquivo) novamente?

Ah!.. O problema é este…
Vou listar abaixo, em inglês, os passos para uma instalação limpa. O importante é o passo 4.
Se precisar de ajuda, volte a pedir.

I suggest an installation from scratch:

Download the latest version of avast! Uninstall Utility and save it.
Download the latest avast! version and save it.
(Optional) If you want, save your avast! settings for later restoration (Settings > Maintenance > Back up).
Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
Run the avast! Uninstall Utility saved on 1 in Safe Mode. Boot after you’ve run it. Repeat this for any major avast! version you have ever installed/upgraded in your computer.
Install avast! using the setup saved on 2. Boot.
Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.

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