I had the same problem with my DELL desktop (Win7 Ultimate x64). The update from 6 to 7 went just fine until Thursday. I shut down the PC and went for three days off. Today (Monday) the PC would start to the greeting/login but not further. Maybe a longer wait after login would have helped, but I never tried. Instead I found this thread.
To fix it I just booted in safe mode, used the aswclear.exe from the avast site and reinstalled V7 after a reboot. Now it seems fine (I installed using the user defined installation where I unchecked all that Sandbox/Safeguard stuff (even if the sandbox is still available in the settings, where I deselected it).
We will see whether or not my system stays responsive in the next couple of days.
Same problem. And, even more troubling, when I left messages yesterday chiding “PK” for blaming the problem on end user hardware, my messages were deleted and my account was deleted. I just recreated and am posting again. How about some help for your paying customers Avast! We’re vulnerable!
Ok - you’re in charge I guess. However I’d argue that it not good form for a vendor to respond so dramatically to a very real issue that requires a professional response on fault analysis and root cause.
The problem is being faced by a large Avast! community, and the workaround appears to be to simply uninstall your product. Surely this should be ringing alarm bells? At least some acknowledgement by Avast! that a problem exists would be a start, and simply offer some premium advice on what the Avast! community can do to protect themselves whilst a solution is being worked on. Of course, I’m assuming that there IS a problem with Avast! since there’s no other evidence that proves otherwise.
Well if there is an issue! that is yet to be confirmed as many others here including myself run the latest avast version on win7 laptops with no problems whatsoever, maybe the issue comes down to a corrupted install or some conflict with other software where not sure but avast would be looking into this but until they discover and can replicate the problem the only way to fix the issue in the time being is to perform a clean install.
As for the deletion of the former members posts it was not the vendor that removed them but myself as abusive and rudely demanding posts will not be tollerated buy anyone under any circumstances.
It does not “happen” only on laptops. And for the “cleanliness of the history” of the installation, I don’t know. Two colleagues and I have DELL desktop PCs of various OS age (from years to months) who happen to had (!) the same (or at least a similar) problem.
My PC has a “clean” Win7 Ultimate x64 install from two months ago (I just included a SSD), where resides Office 2010, Visual Studio 2010 premium and of course some other tools important for software development. My colleagues reported that for them all they had to do was log on and wait for half an hour, when the problem vanished. I for myself having been the third in the row didn’t know about their experience so I found several posts on the web stating to uninstall and reinstall, which I did, resulting in a working PC again.
I believe that there must be some issue with the updating process. I cannot try to reproduce it due to the lack of the old version (it sadly has not been saved for later use on issues like this, and avast only offers the latest version for download AFAIK).
So, the statement by the original poster that “there is no problem with avast, the problem is with your system” is not rude or abusive? Come on. There are too many of us experiencing this symptom, consistently repeatable and as yet unresolved in my case, for there to be no blame for avast. I do not have the tools, skills or time to figure out what the exact nature of the problem is but there is a problem, and it isn’t my hardware.
Selective enforcement of your powers isn’t appropriate. If you’re going to delete one post that you feel is rude, you ought to delete all the rude posts. If you’re not going to perform your role with consistent quality, step aside.
I suppose you’ve view this as rude and demanding and delete it too. Oh well. Probably time to throw away my investment in Avast licenses and try to find a vendor that cares.
As the owner of 3 Dell products, and someone without a problem, I’m also curious why or if the problem is Dell related or
a software conflict or some other problem.
I own a Dell Vostro laptop which is about 4 years old. I run avast!7 on both a Windows 7 Ultimate Partition and a Windows 8 partition - NO Problem
I also own a Dell Inspiron 17R which is fairly new also partitioned for Windows 7 and Windows 8. Both partitions have avast!7 installed - NO Problems
The third Dell is a Dell Mini Running Windows 8 Consumer Preview and avast!7 again, NO Problems.
I see no rude or abrasive posts in this thread other than your’s the other day.
The manor and wording of your post was the concern, as for selective enforcement " rubbish " anyone that posted with that attitude would be removed just the same so accept it and stop sulking :
In fact we have licenses on about 30 PCs from various manufacturers in use and I know of only 3 cases so far (all on DELL desktops, mine is an Optiplex 960).
I’m seeing the same issue on a Dell M6300 (XP Pro) but it’s not just a laptop issue. I have the same post log-in hangup on a Dell Precision T7400 that was fully refurbished and re-installed with Win 7 two months ago. Worked perfectly with Version 6. Problems started the day I installed the 7 update and rebooted.
Maybe it is a Dell only issue but as a software vendor you probably should be paying attention to this. Dell has 25% of the market share and word of mouth travels pretty fast. I myself own 10 licenses and have recommended Avast to at least 50 people. There will be no recommendations until you admit there is a problem and find a fix. Publicly blaming the end user and saying there are no problems just because your systems don’t exhibit them is not helping your cause.
In the mean time you should at least post a link for downloading the last version of 6 so that we can have some level of protection. Many people rely on their computers for their livelihood not just entertainment and have spent good money protecting their investments. For me if it’s not Avast it’s gonna be something else. I can’t take the risk of being unprotected.
I’m wondering whom you’re addressing this too ??? If it’s to me, I am an avast! user like you nothing more. Stating that I have no problems on my systems is precisely that and,
nothing more. I am however just as curious as you to get to the bottom of this problem.
The situation here is the same. I am an IT many companies including city halls. Our company has recommended Avast for years. I have seen 15 people with the same issue including myself. As most of my customers are paying for this service, it causes a problem for my company due to us recommending it. I don’t care about the bickering going on in this thread, I just want an answer on what to do, where to go, or if needed, other antivirus programs that will do better. I have seen AVG slowing down computers, but not freezing. As for Avast, I sent in a trouble ticket to which I got no response. So I’ll post the issues here. I myself, have the avast 7 free, with windows 7 ultimate 32 bit. I have seen this issue on avast pro also. These other systems have had Windows 7 pro and home, 32 bit and 64 bit. So what I have technically doesn’t matter. I have tried uninstalling and re installing both the windows 7 and the avast but that did not work. I have tried having avast loading after everything else, did not work. I’ve tried disabling most of the services that avast runs, did not work. I’ve tried installing the basic components of avast when installing, did not work. I removed microsoft security essentials, did not work. My next step is to remove all updates for windows and check to see if the problem still exist. If it does then I will need another route or alternative antivirus to move the 8 years of customers to. If it doesn’t then I can work 5 updates at a time. If anyone comes up with a solid solution before hand, it will be greatly appreciated. The reason I have stuck to avast is the boot time scan, but after the bickering on here, and and then no response from the ticket put in, I’m very dissatisfied and am really needing to renew the trust in this company.
Kbland, can you please start a new thread for your specific problem.
Also, some details of the freezing machines will help (other security programs, x32 or x64, etc.).
