Whilst it may not require (actually say you need to reboot) a reboot after a repair, it doesn’t hurt to have done so. If it hasn’t resolved it after a repair and a reboot then the next step would be a reinstall.
:o Maybe it was because it reached the 28-day mark, but I opened up Avast just to see if I’d need to reinstall, and there was the “offline registration” option. Didn’t question it, just did it. Thanks for the advice though.
You’re welcome.
I had exactly the same problem with my Dell WinXP/SP3 laptop. I’d updated to Avast ‘free’ v.8 months ago but not the latest iteration. Clicked to re-register and got the ‘Retrieving information’ dialogue box but then…nothing.
Tried many times over last week with the same result. Not happy. So in the end I used the offline licence key method. Received the key very quickly in my e-mail and that worked perfectly thankfully.
It really shouldn’t be like this though. I’ve been using Avast for some time now. Having to re-register in the first place let alone not being able too because there’s some issue with the online system is one of a number of small things that have made me feel less happy with Avast than I used to be.
I, too, have tried everything mentioned with no luck. I’ve used Avast for years and can’t imagine any way around this problem. At the end of the 30 days I will have to switch to another AV program.
Btw, the problem is on my laptop computer while my desktop has been registered a few months ago.
Nell
Have you tried getting and using the offline licence key as I suggested?
Yes, I’ve tried everything. I’m a fairly advanced computer user, but this has me stumped.
I’ve even reinstalled the program. No joy. I think now it’s up to the Avast people to tweak their program.
Nell
Well, I finally did it. How embarrassingly easy.
Nell
Have you tried registering via the Maintenance/Registration tab? no key required.