system
4
Thanks for the suggestions. I tried the repair option but I received an error at the end of that indicating that packages were corrupt and I don’t really want to add memory since I only use this computer as a backup but I still want to be protected.
I was able to resolve the problem with the following steps:
- Uninstalled Avast
- Rebooted in Safe Mode
- Ran the Avast uninstaller program I downloaded from the Avast website
- Rebooted
- Uninstalled ZoneAlarm firewall (version 7 which is the last version to work with W2k)
- Rebooted
- Ran CCleaner to remove temporary files, etc.
- Ran RegSupreme Pro to clean up the registry
- Rebooted
- Downloaded the latest version of Avast from the Avast website
- Reinstalled Avast which said it was successful at the end of the install
- There was a red “X” on the Avast icon in the tray so I confirmed that the Avast service was started but I couldn’t run update, scan, etc. through the program
- Rebooted
- Same as #12 above
- Reinstalled Avast again without uninstalling the previous install
- Rebooted
- Registered the product
- Everything now seems to be working fine, the program updated itself successfully, no red “X”, etc.
I’m not sure what happened but after I uninstalled both Avast and ZoneAlarm, cleaned up my system files and registry and reinstalled Avast it still wasn’t working. Reinstalling the second time and / or registering seems to have fixed the situation but I have no idea why. Anyway, the last step is to reinstall ZoneAlarm to see if that breaks anything but regardless, I was finally able to get Avast to install and update successfully.
Thanks,
Jeff