Bom dia!
Avast 9 não instala mais no Windows XP?
obs: versão atualizada do antivírus e 1GB de RAM
você desinstalou através do painel de controle,e ainda tem resquícios,ou seja,resto de sobras da instalação anterior.O computador não foi reiniciado depois da remoção do programa.
baixe a ferramenta de desinstalação
https://dl.dropbox.com/u/73555776/aswclear.JPG
http://files.avast.com/iavs9x/avastclear.exe
pressione f8 para entrar em modo de segurança repetidamente
e siga estes passos
http://www.avast.com/pt-br/faq.php?article=AVKB10
avast 9.0.2008
http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_internet_security_setup.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe
Baixei a ferramenta de desinstalação executei no modo de segurança, fiz limpeza pelo CClenear e Revo, reiniciei o computador e o problema continua ( foto em anexo).
por favor poderia copiar e colar aqui ou anexar aqui
Seria ótimo se você pudesse nos enviar seus registros
C: \ ProgramData \ AVAST Software \ Avast \ log \ setup.log
C: \ ProgramData \ AVAST Software \ Persistent Data \ Avast \ Logs \ Setup.log + Update.log
Você está escolhendo corretamente as duas opções do desinstalador? A versão do avast e o caminho onde estava instalado?
veja em anexo o arquivo log
Sim sim Tech. Mesmo fazendo isso o problema continua.
(Versão do Avast 9.0.2008.177, Windows XP SP3, 1GB).
evm, teu log é muito simplificado. Pode dar uma olhada aqui?
\Setup\setup.log
Se for muito grande para o forum, poste as últimas 400-500 linhas.
Infelizmente é só isso que aparece, pois a avast não tem mais nenhuma pasta no computador.
11:25:30Infoinstcont[3696,2232]–
11:25:30Infoinstcont[3696,2232]2013/11/27 11:25:30 START: Avast installer/updater
11:25:30Infoinstup[3696,2232]Command: '“C:\DOCUME~1\USUARIO\CONFIG~1\Temp_av_iup.tm~a03068\instup.exe” /sfx /sfxstorage:“C:\DOCUME~1\USUARIO\CONFIG~1\Temp_av_iup.tm~a03068” /edition:1 /prod:ais ’
11:25:30Infoinstup[3696,2232]CPU: Intel(R) Pentium(R) Dual CPU E2160 @ 1.80GHz,2
11:25:30Infoinstup[3696,2232]OS: Windows XP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
11:25:30Infoinstup[3696,2232]Memory: 63% load. Phys:380020/1039532K free, Page:2372040/2988020K free, Virt:2052972/2097024K free
11:25:30Infoinstup[3696,2232]Running module version: ‘9.0.2008.177’
11:25:30Infoinstup[3696,2232]Loading Proxy settings
11:25:30Infoinstup[3696,2232]Proxy-Type: ‘no proxy’
11:25:30Infoinstup[3696,2232]Proxy-Authorization: ‘no authentication’
11:25:30Infoinstup[3696,2232]Proxy-Port: ‘8080’
11:25:30Infoinstup[3696,2232]Proxy-Name: ‘’
11:25:30Infoinstup[3696,2232]Proxy-User: ‘’
11:25:30Infoinstup[3696,2232]Proxy-Pass: ‘???’
11:25:30Infosimutex[3696,2232]Checking for the mutex ownership.
11:25:31Infoservers[3696,2232]Server definition(s) loaded for ‘C:\DOCUME~1\USUARIO\CONFIG~1\Temp_av_iup.tm~a03068\servers.def’: 29 (maintenance:0)
11:25:31Infopkgproduct[3696,2232]LoadPartInfo: program = prg_ais-7d8 returned 0x00000000
11:25:31Infopkgproduct[3696,2232]LoadPartInfo: setup = setup_ais-7d8 returned 0x00000000
11:25:31Infopkgengine[3696,2232]LoadLatestProdAndParts: product file ‘prod-ais.vpx’ was successfully loaded.
11:25:31Infopkgengine[3696,2232]LoadLatestProdAndParts: part file part-prg_ais-7d8.vpx was successfully loaded.
11:25:31Infopkgengine[3696,2232]LoadLatestProdAndParts: part file part-setup_ais-7d8.vpx was successfully loaded.
11:25:31Infopkgproduct[3696,2232]LoadPartInfo: jrog2 = jrog2-8cf returned 0x00000000
11:25:31Infopkgproduct[3696,2232]LoadPartInfo: vps = vps_win32-13111100 returned 0x00000000
11:25:31Infopkgengine[3696,2232]LoadLatestProdAndParts: product file ‘prod-vps.vpx’ was successfully loaded.
11:25:31Infopkgengine[3696,2232]LoadLatestProdAndParts: part file part-vps_win32-13111100.vpx was successfully loaded.
11:25:31Infopkgengine[3696,2232]LoadLatestProdAndParts: part file part-jrog2-8cf.vpx was successfully loaded.
11:25:31Infoinstupcore[3696,2232]PkgLoadProductInfo: product GPB was successfully loaded.
11:25:31Infosimutex[3696,2232]Checking for the mutex ownership.
11:25:31Infofilehlp[3696,2232]OpOnReboot: Direct delete of file ‘C:\DOCUME~1\USUARIO\CONFIG~1\Temp\aswSetupOffers.def’ successfully performed.
11:25:32Infoguiwizard[3696,2232]Setup gui was successfully started.
C:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\Setup.log
Tech, já tentei essa busca o local está indisponível ou seja não foi encontrado, não há nenhum vestígio do avast no pc, ao instalar o avast novamente recebo a mensagem de erro (ver anexo). Pode ser um erro no instalador do avast.
clique na opção visualizar o log
sigas instruções abaixo
O único log encontrado é este:
18:52:15Infoinstcont[2636,3856]–
18:52:15Infoinstcont[2636,3856]2013/11/27 18:52:15 START: Avast installer/updater
18:52:15Infoinstup[2636,3856]Command: '“C:\DOCUME~1\USUARIO\CONFIG~1\Temp_av_iup.tm~a04092\instup.exe” /sfx /sfxstorage:“C:\DOCUME~1\USUARIO\CONFIG~1\Temp_av_iup.tm~a04092” /edition:1 /prod:ais ’
18:52:15Infoinstup[2636,3856]CPU: Intel(R) Pentium(R) Dual CPU E2160 @ 1.80GHz,2
18:52:15Infoinstup[2636,3856]OS: Windows XP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
18:52:15Infoinstup[2636,3856]Memory: 61% load. Phys:403892/1039532K free, Page:2438776/2988020K free, Virt:2052972/2097024K free
18:52:15Infoinstup[2636,3856]Running module version: ‘9.0.2008.177’
18:52:15Infoinstup[2636,3856]Loading Proxy settings
18:52:15Infoinstup[2636,3856]Proxy-Type: ‘no proxy’
18:52:15Infoinstup[2636,3856]Proxy-Authorization: ‘no authentication’
18:52:15Infoinstup[2636,3856]Proxy-Port: ‘8080’
18:52:15Infoinstup[2636,3856]Proxy-Name: ‘’
18:52:15Infoinstup[2636,3856]Proxy-User: ‘’
18:52:15Infoinstup[2636,3856]Proxy-Pass: ‘???’
18:52:15Infosimutex[2636,3856]Checking for the mutex ownership.
18:52:15Infoservers[2636,3856]Server definition(s) loaded for ‘C:\DOCUME~1\USUARIO\CONFIG~1\Temp_av_iup.tm~a04092\servers.def’: 29 (maintenance:0)
18:52:15Infopkgproduct[2636,3856]LoadPartInfo: program = prg_ais-7d8 returned 0x00000000
18:52:15Infopkgproduct[2636,3856]LoadPartInfo: setup = setup_ais-7d8 returned 0x00000000
18:52:15Infopkgengine[2636,3856]LoadLatestProdAndParts: product file ‘prod-ais.vpx’ was successfully loaded.
18:52:15Infopkgengine[2636,3856]LoadLatestProdAndParts: part file part-prg_ais-7d8.vpx was successfully loaded.
18:52:15Infopkgengine[2636,3856]LoadLatestProdAndParts: part file part-setup_ais-7d8.vpx was successfully loaded.
18:52:15Infopkgproduct[2636,3856]LoadPartInfo: jrog2 = jrog2-8cf returned 0x00000000
18:52:15Infopkgproduct[2636,3856]LoadPartInfo: vps = vps_win32-13111100 returned 0x00000000
18:52:15Infopkgengine[2636,3856]LoadLatestProdAndParts: product file ‘prod-vps.vpx’ was successfully loaded.
18:52:15Infopkgengine[2636,3856]LoadLatestProdAndParts: part file part-vps_win32-13111100.vpx was successfully loaded.
18:52:15Infopkgengine[2636,3856]LoadLatestProdAndParts: part file part-jrog2-8cf.vpx was successfully loaded.
18:52:15Infoinstupcore[2636,3856]PkgLoadProductInfo: product GPB was successfully loaded.
18:52:15Infosimutex[2636,3856]Checking for the mutex ownership.
18:52:15Infofilehlp[2636,3856]OpOnReboot: Direct delete of file ‘C:\DOCUME~1\USUARIO\CONFIG~1\Temp\aswSetupOffers.def’ successfully performed.
18:52:16Infoguiwizard[2636,3856]Setup gui was successfully started.
o diretorio de instalação normalmente,seria arquivo de programas.
[19:17:44] [info ] [instup ] [ 3364: 3356] Command: ‘“C:\Arquivos de programas\AVAST Software\Avast\Setup\New\instup.exe” /instop:update_vps_and_program /session_id:2’
[19:17:44] [info ] [instup ] [ 3364: 3356] CPU: Intel(R) Celeron(R) CPU 2.50GHz,1
Esta é, normalmente, uma pasta oculta. No Windows Explorer, escolha a opção de exibir arquivos ocultos.
No entanto, mais de uma pessoa tem reclamado do instalador que, em algumas circunstâncias, parece estar enfrentando problemas.
Sem o log, eu não consigo visualizar o que está ocorrendo. O log só existe se você tentou instalar o avast! e ainda não o removeu com a ferramenta de desinstalação (ashclear.exe).
Pois é tech mesmo tentando executar o instalador o erro continua, no Explorer procurei pelos arquivos ocultos mesmo assim não há nada encontrado. Infelizmente é um problema no instalador do avast.
Rejzor Uninstall: http://rejzor.wordpress.com/avast-cleanup-tool/
abra desinstalador em modo normal remover os traços deixados pelo aswclear
Descompacte o arquivo para o desktop
Execute a ferramenta e aceitar o uso
Depois de concluído, reinicie o seu sistema.