Avast accounts / upgrade mixups and can't get a reply

Avast Free Antivirus / Premium Security
1

I had been running Avast Free for some time, and had created an account even though I didn’t need one for the free version. Paid for an upgrade, but mistakenly bought their VPN service, not a general upgrade

So I contacted them either directly by email or through my existing account and created a trouble ticket. Unfortunately they said they couldn’t find my existing account (even though I used the same email address) and created a new one using the same email.

What I requested was to drop the VPN service, give me a credit, and apply the credit to a more general license upgrade. What they actually did was not drop the VPN (because they couldn’t find the old account) and charge me again for a general upgrade.

Now I have VPN service I don’t want, I still don’t have a general license upgrade but I’ve been charged for it, and can’t get a response from Avast.

The original trouble ticket is outstanding and I’ve explained through that, that it is not resolved at all, and why. No reply.

I’m hoping that posting this publicly will stir them to more effort.

2

Hi
Well you did the right thing to post your issue here on the forum. You could also post your existing Ticket # here with your next post; that will also help anyone from Avast looking into your problem.
I will try to attract some attention. :slight_smile:

3

Good idea. The Ticket Info is

View Ticket: #BVZ-819-58732

Mistaken order for VPN (SecureLine); want to drop VPN, apply credit to other AVAST license upgrade

4

Hi ralphmariafinch :slight_smile:

I have put it forward.

Greetz, Red.

5

Well that makes two of us then. ;D

6

Thanks guys, I do appreciate it. Avast seems a good product and I just want to get things straightened out so I can upgrade and enjoy.

7

You’re welcome. :wink:
In time, All will be resolved I’m sure