In Outlook 2003, running XP, some incoming email has attachments generated by avast. They are usually of the form avast info.txt and avast info.htm. Each file is merely the footer avast attaches to outgoing email. Any idea how to get rid of the needless attachments, or the entire footer? Please contact me directly at vinturella@yahoo.com. Thanks.
I assume that you are using the Outlook/Exchange provider for avast.
By default in this provider the adding of “clean” messages to messages is not selected. In the Outlook/Exchange provider:
“Customize” > Check in the Inbound Mail tab and in the Outbound Mail tab to ensure the adding of avast messages is unchecked.
I rather suspect what is happening in your case since you say it is “some” messages that you are receiving messages from another user of avast who has selected the addition of “clean” messages in their outbound mail. In this case you are getting what was intended by the sender and there is nothing that can be done by you to automatically remove them.
But Alanrf, I have that, I use Oulook and the messages have a clean scanning note. But there aren’t attached notes or files in my emails ???
Some people send out their email in multipart format an html and a text version of the same email so there are effectively two emails in one and two clean notes and some see the other email clean note as an attachment.
I have on occasion had email shown as having an attachment when in fact it doesn’t and that doesn’t have any clean note inserts, avast or any other AV.
Tech,
you have a valid point. David has pointed out a possibility. Avast is pretty good at handling multipart alternative but to determine the real issue I would need to see the source (ie the message headers/content type headers) of the problem messages the poster is reporting and that would also tell us (most likely) the product that was used to create the messages being received. The fact the poster uses Outlook does not mean that the sender of the message was using Outlook to create it.
We have seen these issues before with certain mailers (Incredimail comes to mind).
I am reasonably sure that this issue is already present in the messages being received and not happening in the poster’s system. Were this one of my supported folks then seeing message headers would not be an issue but I doubt that the poster will want to share a message with us unless there is one with no personal/private content. (if the poster is willing to share a message showing the message headers then please ensure that any personally identifiable information like email addresses are masked).
Alan, I understand, but
I don’t know even how to do this… (or set this into Outlook). For me, emails are or in html or in txt format…
That is a problem for some, in OE I can set to send in HTML or Text but not both (or at least it seems this way. I don’t use Outlook so I can’t say if the option is the same or where you might change it.
However, as Alan says it is more the email client of the sender that could be the determining factor in if you get a multipart email. Unless of course if you were able to set Outlook up (to send multipart email if at all possible) and send an email to yourself as a test. But if that doesn’t match the email client of the sender the test wouldn’t be valid.
Incredimail as Alan mentions doesn’t handle the avast clean notes very well, so this could be a possible cause if send from Incredimail.
I don’t know how to set Outlook to do such a thing… :
Neither do I, I have kept well away from MS Outlook I always felt it was too cumbersome and bloated where I would be using less than 20% of its functionality.