Hello,
I’m having an issue that I’m hoping I can get some help with. I recently clean installed Windows 8 pro. I’ve installed the Avast Administration Console but I cannot get it to work. It installed without any error but when I go to access it I cannot get it to load. Upon checking the services I see that the Administration Console service isn’t running. When I try to start the service it fails with this error message:
“Windows could not start the avast! Administration Console service on
Local Computer.
Error 1053: The service did not respond to the start or control request in
a timely fashion.”
Along with this error I see the following event ids appear in the Application Event Viewer:
Log Name: Application
Source: .NET Runtime
Date: 11/8/2012 12:32:40 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
pplication: Avast.Sbc.Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NotImplementedException
Stack:
at Avast.Sbc.Util.OperatingSystemDescriptionBuilder.BuildOsNameString(Int32, Int32, Int32, Int32, System.String, Int32, Int32)
at Avast.Sbc.Util.OperatingSystemDescriptionBuilder.GetVersionDescription()
at Avast.Sbc.Service.Program.InitializeLogger()
at Avast.Sbc.Service.Program.Main(System.String)
Log Name: Application
Source: Application Error
Date: 11/8/2012 12:32:55 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Faulting application name: Avast.Sbc.Service.exe, version: 1.2.2.28, time stamp: 0x4ffedb90
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16384, time stamp: 0x5010ab2d
Exception code: 0xe0434352
Fault offset: 0x00000000000189cc
Faulting process id: 0xf74
Faulting application start time: 0x01cdbdd70d071891
Faulting application path: C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 542ec1b3-29ca-11e2-be73-001fbc0833e0
Faulting package full name:
Faulting package-relative application ID:
I’m really not sure if this is related to Windows 8 or if there is something I can do to get it working. Does anyone have any ideas of some things I can try?
Thanks!
-Craig
