Did you open the TEXT box for more information? What did the UPnP scan show?
A FAIL would confirrm your vulnerability issue via a third-party and presumably unbiased website. FAIL means the port is open and did respond to GRC’s server port probe.
PORT is open and visible to the entire internet.
PORT is closed and does not respond to port probe.
PORT is stealth and hidden from public view.
The last condition would be the one you would want to see. Your router would, for all purposes, not exist and could not be hacked.
Unless PlusNet agrees to fix your vulnerability, there is not much you can do short of replacing the modem/router with a device that is not vulnerable.
Or, taking them to court. You could also change ISP’s if there is an alternate.
GRC simply confirmed what the Avast scan already revealed. That should be sufficient proof to present to your ISP and get them to replace your router.
Good luck.
We’ve previously confirmed the reason for this port and why it’s in an open state. Any security issues with this port being open where resolved when we last updated the firmware on these ports.
Plusnet have not previously confirmed the reason for this port and why it’s in a open state, nor have they answered why Avast has identified open port 7547 as an Security Alert if the security issue was resolved when the firmware was last updated.
Plusnet response continues:
[i]In order for anyone to gain access to the router and the traffic it controls, they would need to know the serial number for the router. Each of these is unique and on the router. Anyone concerned with hacking it, would need to physically get this from the router.
To make your home network more secure, it’s recommended to change the name and password for these.
You can log in to the router settings and close the port if you want to do this. You’ll also be able change the settings for your wireless network on here.
Plusnet don’t support or recommend changing the port settings on the router. You can change the setting s for these under ‘advanced settings’.
[/i]
When I attempted to initiate port fowarding or close the port, the options are either blanked out or nothing happens, I can’t remember which; when I enquired with Plusnet they said port forwarding isnt available on my router and the port can not be closed only fowarded ?
Again, I don’t understand what you expect from us or Avast.
The discrepancy is strictly between you and your ISP provider.
If you’re happy with your ISP’s explanation, simply disregard the report from both Avast and GRC.
It’s your security.
If your bank keeps the vault open, you expect it to close it to keep you safe. Your ISP is keeping a port open on an unsecured router.
Get your ISP to close that port or replace your router. It’s that simple.
Telling me not to reply because you don’t like the answer makes no sense. Asking Avast to fix what it discovered your ISP broke also makes no sense.
I’m not asking you (bob3160) or Avast to fix my router.
bob3160, I asked you not to reply (which you couldn’t resist but reply, even when asked not to) but not because I don’t like your answer but because you’re not helping.
You only see your own blinkered view of the situation.
I’ve recently entered a contract with Plusnet and I can’t just end it as flippantly as you believe I can.
In the UK, Plusnet are offering the best value Broadband Only package and if the situation can be resolved then it’s worth my while to remain with Plusnet; otherwise, if Plusnet are insistent the open port is necessary and not a security risk, than maybe I’ll be able to use the open port/Avast Alert and GRC Report as a reason to end my Plusnet contract early.
If this was as easy as just buying a new router, then why are Plusnet being so awkward.
I’m not happy with the port being open, I’m not happy with the explanation given by Plusnet.
I’ve only posted on this forum as it was Avast that provided the open port Alert and due to the response from Plusnet, I thought other forum members and users of Avast may of encountered the same situation, either with Plusnet or different ISPs and could share their experiences and, whether or how the situation was finally resolved.
However, bob3160, I and anyone following this thread are all too aware of your opinion and you’re not helping; you’re just stating the obvious, which isn’t helping, therefore, please don’t reply to this post just for the sake of it.
And it also shows DNS port 53 … in my router settings looks like this router can do a lot of changes I must be careful with. Everything acronym wise from The two threads about this open ports 7547. I think can be changed with this router way more advanced than the Ubee I had before it. This port should be easy to fix just wish someone could show a fix .David what did you eventually do?
Avast antivirus Wi-Fi inspector suggest upgrading my firmware to fix the DNS 53 issue. Currently my firmware version is: SG9C120074. Is there a newer version anyone has that is better and stable? Also I’m curious if updating the software on the router will change any settings or resets?
Sorry for not responding sooner Toukuss; I wasn’t resolving my issue here, so I stopped visiting this forum, also the email which alerts of replies to this thread went into my spam folder, so I didn’t realised you had posted until today.
However, no news I’m afraid, still not resolved; Plusnet insist it’s normal and acceptable and have more or less said, go elsewhere; but I’m tied into a 18 month contract ?
Since the issue evolved, I tend not to use the WiFi Broadband provided by Plusnet for anything other than basic browsing.
Anything of a serious nature, such as accessing bank accounts, eBay, PayPal or any website or app that requires a user name and password, I use the 4g web access provide by my mobile phone provider.
I intend to post my question on BleepingComputer, as suggested within one of the replies here, and see what response I get there, just not got round to it yet