Avast and Family safety bug

Andreypro · 2015-06-16T14:10:23.000Z

Some users in Russian sub-forum found a bug between avast and family safety. Microsoft support told him that this is a conflict between avast and family safety filters. The error message “kernel_mode_trap” appears only in children’s account.
He using AIS, Windows 8.1 pro x64 (another user has the same specs)

I asked him to generate support package,
file ID: ZPKQS
package name: 20150429_1853_ZPKQS_209189331.zip

(it was uploaded on 29 april)

You can find the original thread in Russian-speaking zone here: https://forum.avast.com/index.php?topic=170184.0

I’ve already sent PM to Lukor, but didn’t get any reply

Andreypro · 2015-06-22T09:32:18.000Z

It seems nobody from avast team interested in resolving this issue, not good for you…

bob3160 · 2015-06-22T12:52:27.000Z

Andrey:

It seems nobody from avast team interested in resolving this issue, not good for you…

Reported to Mods.

Andreypro · 2015-06-23T16:05:27.000Z

Thank you Bob!

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