Avast and MSN Remote Assistance

Avast Free Antivirus / Premium Security
1

Hi,

I need to know if Avast might prevent me connecting with another computer via MSN Messengers Remote Assistance feature?

I used to be able to connect but now I can’t. I can’t say for sure when the problem started so I can’t say for sure Avast might be preventing this. But since the problem is prevelant now that I’m using Avast I’m checking into all possibilities.

Is there some setting I can check to enable or disable that would allow me to possibly connect or to at least test? Both computers in question are on XP.

Thanks,
Deb

2

Test:

  1. Stop the avast antivirus service (Control Panel > Administrative Tools > Services)
  2. See if you have any provider running (shouldn’t have…). The avast icon will have a red cross.
  3. Test MSN
  4. If ok, restart the avast antivirus service ;D
  5. If not, uninstall avast and test MSN again 8)

I bet on the firewall anyway (both Windows Internal one and third party).