avast and ntbackup problem

Avast Free Antivirus / Premium Security
1

Hi

Since I have installed avast (Home edition), the volume shadow copy feature of ntbackup (on Win XP Pro) does not work any more. I have found a thread on this topic on an MS support group that seems to confirm that avast in some way corrupted the registry. Please see the link below. And, btw, I like avast and want to continue using it.

http://groups.google.ch/groups?hl=de&lr=&ie=UTF-8&oe=UTF-8&threadm=uF0lFtMtDHA.700%40TK2MSFTNGP11.phx.gbl&rnum=7&prev=/groups%3Fq%3DError%2Breturned%2Bwhile%2Bcreating%2Bthe%2Bvolume%2Bshadow%2Bcopy:800423f4%26hl%3Dde%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26selm%

Best regards
Bernhard

2

Your posted link is corrupted.

3

The link is correct, try copy&paste - this bug will be fixed. Thanks.

4

bfrei, please send me an export of the registry key
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\EventLog\Antivirus

Just start RegEdit, open this key, and in the File menu click Export…
Save the file somewhere and send it to my e-mail address.

I’ll have it reviewed and will send you a fixed version that will hopefully solve the problem.

Thanks
Vlk

5

OK, we’ve found the problem. You don’t have to send the file anymore.
A fix will be updated in next program update.

Thanks for reporing this,
Vlk

6

Thanks for the fast reply. I have deleted the key from the registry in order to make volume shadow copy functional again. Will this hurt my avast installation?

Rgds
Bernhard

7

Absolutely not. In fact, it was recreated by avast automatically (you can check this in regedit), this time with the correct format.