Does anyone know how I can make ShareX work while running Avast antivirus? It is my favorite software to use to easily take screenshots, especially in GIF format. Now it has worked fine for years until I got an update from Avast back in May 2020, which made recording a GIF image only store a static image (like a normal screenshot but in gif format) and not an animated one.
My guess here is that Avast is either protecting the folder it is writing the GIF data in or blocking the process that encodes the recorded video to GIF format (I believe ShareX uses a process called ffmpeg.exe).
The moment I disable avast (by disabling all 11 shields through the taskbar icon context menu) the recording of GIFs works again. It does not work if I disable all shields manually in the Avast interface (I tried to figure out if it was one shield in particular blocking it), I really have to disable Avast completely for it to work.
I have also tried adding both ShareX.exe and ffmpeg.exe to the Avast exceptions and the “allowed apps” list, the ShareX application and screenshots directory as an exception as well, and even changing the directory ShareX stores the images in to another directory on a different drive, but this did not work either.
In order to create the 'gif, it needs to download something from the internet which was bblocked by Avast I needed to grant the download.
once that was done, the gif creation also worked.
I pressed download and it did indeed download the ffmpeg.exe, nothing blocked by avast so far. Until I try to take the GIF screenshot, it freezes for a second and then fails to save it as an animated image. Unless I disable all the avast shields then it works without issues.
Both ShareX and ffmpeg are also added to the Allowed Apps list but no luck so far
When all else fail, there’s always a clean install of each application.
Totally remove and re-install each program and make sure you don’t bypass any warnings
in Avast when they pop-up.
I also don’t know if you have any other programs installed that might be the culprit.
It’s working without problems on this computer running the latest version of Windows 10 and Avast Omni.