It’s a technical question we’re asking, so you’re forgiven ;).
A bit of background. Before you started using spam inspector, way back when you first started using your email program, you had to configure your email program with the names of the smtp and pop3 servers used by your ISP. The entries would have looked something like:
smtp.yourhost.com and pop.yourhost.com
SMTP and POP are just examples. They’re commonly used, but could be different. The point is, these identified the incoming and outgoing mail servers used by your ISP. Your mail program connected directly to them to get your mail.
Then, you added spam inspector. Since only one program can simultaneously connect to your account with the ISP, the spam inspector program was probably configured to see the email on the ISP’s server and pass the email to the mail program. That means the mail program’s configuration was changed (either manually by you, or automatically by spam inspector) so that it now looks somewhere else (not the original smtp.yourhost.com and pop.yourhost.com) to find where your spam program is storing the pre-processed email.
What you’re being asked for is the information that spam inspector set up, so that we can figure out how to put ANOTHER program (avast) into the queue of programs that will process your email.
OK, so where do you find that information…
If you’re using Outlook Express, go to the Tools menu and select Accounts. Make sure the “Mail” tab is highlighted, and select one of your email accounts. Then, click on the Properties button, and then select the Servers tab.
From this page, you must tell us what is in the “Incoming Mail”, “Outgoing Mail”, and “Account Name” boxes. Don’t tell us the password. We are only trying to help you configure it for yourself.
Also, you don’t have to give the exact username (in fact, you shouldn’t). Just report something like:
username@domain.com#pop.domain.com
That should be enough detail for someone to help you out.
Good luck!