thanks for the information. I cannot find any folder options dialogue in Windows 10, so trying to set the configuration as you have stated is not working. Where would I find this in a Windows 10 Environment?
Thanks.
Doug
https://screencast-o-matic.com/screenshots/u/Lh/1519072664027-45051.png
Once you click on Options it will open up what the first screenshot showed you.
OR, do a search for “file explorer options”
or, open Control panel you’ll find it under “Appearance and Personalization”.
ok, thanks.
Think I found it. I have no file called “mail.log”. I have “Mail” and “Mail.log.old”. I opened the file called “Mail” and found many error messages in regards to the POP server, all stating the follows:
“Cannot connect to POP server 74.6.137.75 (74.6.137.75:995), connect error 10060” followed by another message stating:
–POP Finishing connection handler"
Doug
A hint:
on my Win7/64 system mail.log cannot be opened, as it’s in use by another process => probably avast …
Check the image bob3160 attached in Reply #19, there is a setting in that image, which I believe is a Windows default (enabled/checked) ‘Hide extensions for Known File Types.’ This has always annoyed me, ‘Known to Whom’ I always uncheck this (if enabled) to show all file types.
This may be why you only see a file called Mail and not Mail.log as Microsoft in their infinite wisdom ‘know’ it is a log file so you don’t see the file type displayed. If you right click on a file with know extension (file type) and select Properties it should show the full file name and type.
Here’s a little trick
Right click on that log file, select copy
now, go to your desktop select an empty spot and select paste
Now select that file on the desktop and open it. (problem solved. 
)
Don’t forget to delete the file from the desktop once you’re finished with it.
Thanks.
Copy/Paste in the same directory does the job also
Correct. Basically, you can’t open the file while the Avast Self-Defense Module is running.
You can however copy the file and once pasted, it can be opened.
(Sill wonder if that’s really what Avast intended or, if that’s an oversight in the Self-Defense Module.)
It’s probably not the self-protection module. If the Avast mail shield is running, it would have the current log file open, which means Windows won’t let you open it again until that lets go.
Try disabling the mail shield temporarily. If I’m right, it will then let you into the log.
A lot of programs on my machine have open log files that can’t be opened.
It was the mail shield. turning it off, made the log file accessible.
ok, thanks for the information. I think the errors messages I originally posted about 5 messages ago point to the issue at hand. Don’t know what they mean, but I get the same message for the last couple of months, which correlates to my inability to download messages from my ISP.
Doug