avast and wifi blocked by virus

essexboy · 2015-04-06T17:02:52.000Z

Press F12 for boot menu and select start normally

system · 2015-04-06T17:27:14.000Z

     When I pressed F12 that was not an option it showed 3 items and their boot order the usb, cd rom, and something else and at the bottom it had enter set up which I did and put the order back where it was and then hit restore defaults. It is still going into safe mode and the F12 option is gone I can re-enable by going back into set up...

essexboy · 2015-04-06T17:49:20.000Z

OK could you reboot the computer and repeatedly press F8 then on the menu that appears select boot normally

system · 2015-04-06T18:05:24.000Z

There was a ‘start windows normally’ and a ‘reboot’ I tried both; neither worked…

essexboy · 2015-04-06T18:32:53.000Z

Could you run a fresh FRST scan please, as at the moment I can see no reason for this

system · 2015-04-07T01:10:01.000Z

   I've still got the usb keyboard hooked up, I remember you seemed concerned about that. Anyways here is the new log...

essexboy · 2015-04-07T14:05:42.000Z

Do you need the USB keyboard ?

Download the attached fixlist to the same location as FRST
Start FRST as before
Press fix
On completion reboot to normal windows

system · 2015-04-07T15:47:35.000Z

Fix ran for 2 sec. , restarted it....same as before. Went to f8 tried 'start windows normally' same as before...here is the log

essexboy · 2015-04-07T16:26:34.000Z

Could you unplug the USB keyboard and let me know if that helps

system · 2015-04-07T17:30:11.000Z

I forgot to undo the changes to the boot order, just so you know I spilled a bit of water on it like 6 months ago thats why I got the usb keyboard as all of the keys no longer work. It worked fine for many months, but now that I think about it it was shortly after I hooked up the usb kb that the problems started. It also has a wireless usb mouse. I rebooted again after undoing the boot changes we are still stuck in safe mode,

essexboy · 2015-04-07T17:40:16.000Z

Do you have a different USB port to plug the keyboard into ?

system · 2015-04-07T17:46:33.000Z

Yes I had it in the top one in the back there is also one on the side, mouse is in the bottom back…

essexboy · 2015-04-07T17:48:01.000Z

Try a different USB port as the water may have affected them

system · 2015-04-07T17:51:55.000Z

Okay, do you mean both or just the kb?

system · 2015-04-07T18:09:26.000Z

I noticed there alot of options on the F8 menu including a debugging mode, safe mode with networking and command prompt. Would the command prompt allow us to select Robert or Admin to start up?

essexboy · 2015-04-07T18:30:57.000Z

Just the keyboard initially

You could try debugging that may give an indication as to where the problem is

system · 2015-04-07T20:15:12.000Z

Sadly it didn’t work… went straight to our problem screen again…

system · 2015-04-07T20:22:43.000Z

Seems to me ever since we did that avast uninstall and accepted that reboot to safe mode, it won’t boot any other way. Is it possible to run that again and not accept?

essexboy · 2015-04-08T16:51:54.000Z

Yes you could download it to the Reatogo desktop and run it from there

system · 2015-04-08T18:14:32.000Z

Very strange it said I needed windows xp2 or higher…

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