avast and wifi blocked by virus

essexboy · 2015-04-07T16:26:34.000Z

Could you unplug the USB keyboard and let me know if that helps

system · 2015-04-07T17:30:11.000Z

I forgot to undo the changes to the boot order, just so you know I spilled a bit of water on it like 6 months ago thats why I got the usb keyboard as all of the keys no longer work. It worked fine for many months, but now that I think about it it was shortly after I hooked up the usb kb that the problems started. It also has a wireless usb mouse. I rebooted again after undoing the boot changes we are still stuck in safe mode,

essexboy · 2015-04-07T17:40:16.000Z

Do you have a different USB port to plug the keyboard into ?

system · 2015-04-07T17:46:33.000Z

Yes I had it in the top one in the back there is also one on the side, mouse is in the bottom back…

essexboy · 2015-04-07T17:48:01.000Z

Try a different USB port as the water may have affected them

system · 2015-04-07T17:51:55.000Z

Okay, do you mean both or just the kb?

system · 2015-04-07T18:09:26.000Z

I noticed there alot of options on the F8 menu including a debugging mode, safe mode with networking and command prompt. Would the command prompt allow us to select Robert or Admin to start up?

essexboy · 2015-04-07T18:30:57.000Z

Just the keyboard initially

You could try debugging that may give an indication as to where the problem is

system · 2015-04-07T20:15:12.000Z

Sadly it didn’t work… went straight to our problem screen again…

system · 2015-04-07T20:22:43.000Z

Seems to me ever since we did that avast uninstall and accepted that reboot to safe mode, it won’t boot any other way. Is it possible to run that again and not accept?

essexboy · 2015-04-08T16:51:54.000Z

Yes you could download it to the Reatogo desktop and run it from there

system · 2015-04-08T18:14:32.000Z

Very strange it said I needed windows xp2 or higher…

essexboy · 2015-04-08T18:26:53.000Z

Download the uninstall utility and run it from the usb command prompt

system · 2015-04-08T18:37:44.000Z

Not sure how to do that, I have Avastclear on the usb flash drive…

essexboy · 2015-04-08T19:26:38.000Z

Select command prompt
Locate the drive letter of your USB as you did before
Then run this command :

avastclear.exe

system · 2015-04-08T20:21:06.000Z

Okay I assume you meant to go to Run in the start menu and browse for the file there which I did and it says the same thing I need xp sp2 even though I have sp3…Sorry if I am doing it wrong…

essexboy · 2015-04-08T20:36:01.000Z

OK place the Avastclear file on the USB
Reboot the computer and repeatedly press F8
From the list select command prompt
At the command prompt type

wmic logicaldisk get caption,description,filesystem

This will then list all your drives including the USB

Caption Description FileSystem
C: Local Fixed Disk NTFS
D: CD-ROM Disc
E: CD-ROM Disc
F: Removable Disk
G: Removable Disk
H: Removable Disk
I: Removable Disk
J: Removable Disk FAT

Then type at the command prompt J: (as an example)
press enter
Type dir and ensure that avastclear is there
Then at the command prompt type
avastclear.exe

system · 2015-04-09T14:16:56.000Z

    Here is the list I get on F8 : Safe Mode; Safe mode with networking; Safe mode with command prompt; Enable boot logging; Enable VGA mode; Last known Good configuration (your most recent settings that worked); Directory Services Restore Mode; Dubugging Mode; Disable automatic restart on system failure; Start Windows Normally; Reboot; and lastly Return to OS Choices Menu. I tried safe mode with command prompt, ended up on same old screen. 
       I tried last known, that gets us nowhere also, that Directory Services Restore Mode sounds promising...?

essexboy · 2015-04-09T17:03:00.000Z

Try safe mode with command prompt, or is the keyboard still inoperative ?

system · 2015-04-09T17:31:15.000Z

Yes I tried that, most of the kb works just fine except on that log in screen we are stuck on…

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