Avast and WPS Office Conflict(SOLVED)

Spiritual2016 · 2017-03-16T22:34:25.000Z

HonzaZ:

I ‘might’ install Libre Office but I would like to resolve the WPS/Avast conflict first because, up until last night, there was not an issue. The latest versions of Avast and WPS are installed.

I emailed officesupport@wps.com and will provide an update once I receive a response from them. Maybe HonzaZ wants to email them as well since he understands my issue and could probably provide a better description of this issue?

-To be clear about a detail, even though Avast is displaying a pop-up ‘Threat Blocked’ message each time WPS is opened, I can still access my individual files without any issues so what exactly is being ‘blocked?’

-I wonder if uninstalling and reinstalling the software will resolve the conflict?

Spiritual2016 · 2017-03-17T03:30:44.000Z

HonzaZ: Are you around to respond to my latest posting?

HonzaZ · 2017-03-17T05:18:20.000Z

Spiritual2016 post:27:

I ‘might’ install Libre Office but I would like to resolve the WPS/Avast conflict first because, up until last night, there was not an issue. The latest versions of Avast and WPS are installed.

That is another suspicious thing - why didn’t it try to connect to those domains earlier than yesterday?

Spiritual2016 post:27:

I emailed officesupport@wps.com and will provide an update once I receive a response from them. Maybe HonzaZ wants to email them as well since he understands my issue and could probably provide a better description of this issue?

I do not plan to, but feel free to quote my posts if you want to.

Spiritual2016 post:27:

-To be clear about a detail, even though Avast is displaying a pop-up ‘Threat Blocked’ message each time WPS is opened, I can still access my individual files without any issues so what exactly is being ‘blocked?’

Once again, a Javascript file at this location: cdn.adinall[.]com/js/ssp.js

Spiritual2016 post:27:

-I wonder if uninstalling and reinstalling the software will resolve the conflict?

There is always a possibility, and you lose nothing by trying.

Spiritual2016 · 2017-03-17T06:03:39.000Z

Does Avast, WPS, or both have to provide a patch/update in order to resolve this conflict?

Since the threat is blocked each time, is it safe to keep using WPS while waiting for their Tech Team to respond?

Is it odd that the path to WPS.exe is C:\Users and not either C\Program Files or C:\Program Filesx86 (Since I am using Windows 7 x64 and have both folders)?

HonzaZ · 2017-03-17T06:28:13.000Z

Spiritual2016 post:30:

Does Avast, WPS, or both have to provide a patch/update in order to resolve this conflict?

For us (Avast) to do anything, I need either the file, or at least a reason - why does it connect to (long time blocked) websites when it opens? why is the website normally not accessible?

Spiritual2016 post:30:

Since the threat is blocked each time, is it safe to keep using WPS while waiting for their Tech Team to respond?

I personally wouldn’t risk it. The fact that we block “something” doesn’t mean there is “something else” that could be malicious and that we don’t detect.

Spiritual2016 post:30:

Is it odd that the path to WPS.exe is C:\Users and not either C\Program Files or C:\Program Filesx86 (Since I am using Windows 7 x64 and have both folders)?

No.

Spiritual2016 · 2017-03-17T06:36:15.000Z

After reinstalling WPS, Avast again blocked it as a threat so I will uninstall it and install another Microsoft Office-type software and post an update shortly.

Spiritual2016 · 2017-03-17T07:15:11.000Z

HonzaZ:

I installed Open Office (which contains the components that I want) and it works like a dream-When opened, Avast does not detect it as a ‘Blocked Threat.’

Pondus · 2017-03-17T16:34:47.000Z

In case you are interested

OpenOffice vs. LibreOffice: What’s the Difference and Which Should You Use?
https://www.howtogeek.com/187663/openoffice-vs.-libreoffice-whats-the-difference-and-which-should-you-use/

Spiritual2016 · 2017-03-17T18:44:44.000Z

HonzaZ:

Thanks again for all of your support and expertise-If issues arise with Open Office and Avast conflicting, I will create add to this thread.

bob3160 · 2017-03-17T19:03:47.000Z

For your information, you can open a pdf file in the Chrome browser.

Spiritual2016 · 2017-03-17T19:12:28.000Z

Thanks Bob but I do not use Google Chrome.

I would rather wait for HonzaZ’s response.

Pondus · 2017-03-17T21:56:21.000Z

bob3160 post:36:

For your information, you can open a pdf file in the Chrome browser.

Also Opera and Edge browser

Spiritual2016 · 2017-03-17T22:09:14.000Z

Pondus:

Thanks for the advice but I would rather use a self-contained program, not a browser, to access PDF Files.

Spiritual2016 · 2017-03-17T22:13:02.000Z

HonzaZ:

WPS Support responded this morning (Fri) stating that they were made aware of the issue today (Fri) and will contact Avast for more information and to ensure that their program is unblocked.

-Does that mean that Avast, WPS, or both have to provide a patch/update in order to resolve this conflict?

-If so, will you let me know once WPS Support (Kingsoft) has been in touch with Avast and found a resolution (patch/update/solution)?

In the meantime, I uninstalled OpenOffice because, although suitable for creating and viewing word documents, it does not allow imaged PDFs (that I have scanned and received from trusted sources) to be opened and viewed. WPS had PDF capability, which is one reason that I initially installed the software (along with word processing features), so I would prefer to reinstall WPS when a solution has been found.

AntiVirusASeT · 2017-03-18T09:43:13.000Z

Just to chip in as a user here, I am using WPS v10.2.0.5820 (latest) and I have no blocked alerts from Avast on the said scripts.

Did you download the office software from Kingsoft themselves?

Spiritual2016 · 2017-03-18T20:33:01.000Z

AntiVirusASeT:

Thank you for posting a comment.

Did you install WPS Office 2013, 2016, or an individual piece of software (Writer, Spreadsheet, or Presentation) and when was it installed?

bob3160 · 2017-03-18T20:37:51.000Z

Spiritual2016 post:42:

AntiVirusASeT:

Thank you for posting a comment.

Did you install WPS Office 2013, 2016, or an individual piece of software (Writer, Spreadsheet, or Presentation) and when was it installed?

He stated he’s using the latest version.

Spiritual2016 · 2017-03-18T20:38:40.000Z

AntiVirusASeT

Are you using WPS Office 2016 (or is there a newer version?) and what Operating System are you using?

bob3160 · 2017-03-18T20:40:37.000Z

Why aren’t you answering his question as to where you downloaded the installation file from ???

Spiritual2016 · 2017-03-18T20:42:59.000Z

Yes, I installed WPS Office 2016 directly from the Kingsoft website but apparently it is an older version: http://www.kingsoftstore.com/kingsoft-office-freeware.html

Where was Version 10.2.0.5820 downloaded from?

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