Avast! Anti Theft locked my phone

Good Day, Yesterday i removed my sim card because the back of my phone is wet,
then i tried powering my phone to see if it still works but after opening avast mobile security locked my phone and i forgot my pin then i turned off my phone then inserted my sim card after inserting i turned on my phone but still my phone is locked then i used my avast account to send commands but it always says Command Timed Out but i am sure that my phone is connected to the internet. thank you and my phone is rooted and avast mobile security (for rooted) is installed. this is very frustrating

https://www.avast.com/faq.php?article=AVKB127
https://www.avast.com/faq.php?article=AVKB135

  1. INSERTED SIM CARD IS IN THE TRUSTED LIST
  2. I REQUESTED FOR TEMPORARY CODE BUT MY FIRST FRIEND/SECOND FRIEND DOESN’T RECEIVE THE PIN
  3. HOW CAN I CHANGE THE PIN IF I CANNOT ACCESS MY PHONE???
    THIS SUCKS! I JUST NEED TO UNLOCK MY PHONE BUT AVAST ACCOUNT CANNOT CONTACT MY PHONE!!!

Contact support: https://support.avast.com/support/tickets/new

is it possible to view my pin??

Yes, you can… With some browser plugins or with this hack http://www.labnol.org/internet/reveal-hidden-password/25600/

it doesn’t work because the value is -SET-

is it possible to give me a new PIN? and send it to my email?? I cannot reset my PIN because Avast Account cannot contact my phone , so is it possible for avast to give me a new PIN??

Try to contact the phone a few times spread out over the day.
It is known that sometimes a device can’t be contacted and then all of a sudden it works again.

I am already doing so since yesterday. This is what I’ve been doing since yesterday

Last Communication on my account is always updated but still AVAST cannot send commands it always timed out. AVAST PLEASE FIX ASAP!

AVAST PLEASE REPLY!!!
COMMANDS STILL CANNOT GET THROUGH AND I CANNOT RECEIVE PIN RECOVERY!!!

STILL CAN’T UNLOCK MY PHONE! >:(

See Reply #3.

ALREADY DID! IT WILL 24 to 48 HRS TO FIX!!

RECOMMENDATION TO READERS: PLEASE DO NOT INSTALL AVAST ANTI THEFT BECAUSE COMMANDS AND PIN RECOVERY DOESN’T ALWAYS WORK!!

THANK YOU!

Repeatedly saying you can’t unlock the phone isn’t gonna help/speed up things.
It is only annoying and making it less likely someone here wants to help you.
Have some patience.

And please, stop giving out stupid information just because you seem to have a problem doesn’t have
anything to do with the effectiveness of the product and how well it functions and protects millions, myself included. :slight_smile:

You may reset the phone to factory settings by pressing power button+ volume up. There is no other way to uninstall avast if you cant log in to your phone anymore. That’s the best thing that we can advice

It has anything to do with the product because if my phone is lost how can I send commands when avast commands always timed out??

MY PHONE IS ROOTED! I HAVE ALREADY TRIED IT DOESN’T WORK IT JUST OPEN MY PHONE AND THE AVAST LOCK SCREEN