Avast Anti Virus Scan encounters problem

Avast Free Antivirus / Premium Security
1

hi everyone, I have recently downloaded avast and everything works except for the anti-virus scanner. Everytime I try to scan my comp, it always encounters a problem and the scanner has to be shut down.
Does anyone have a solution to this problem? thanks.

2

Prior to Avast what AV program were you using and how did you remove it??

3

Hi I’m having that same problem today. It’s been working fine from day 1. I’ve had Avast for almost 2 months with no problems till now. Any comments?

roger1955

4

you could try an Avast repair.

Start/Control Panel/Add Remove Programs/Select Avast(Change/Remove) Scroll down to Repair. Run Repair/Reboot
You need to be online to do this

5

Possible related:
I just started having the same (or a similar) problem.
Performing a “thorough” scan on all (2) Hard drives, I got the “encountered an error and needs to close” message.

The log viewer shows error messages for all three events: "Scan of “C:" area failed with 0000A413 error (function avfilesScanReal failed)”
[x2], and 1 for the same error but on the D drive.
Between the first two errors (during the same scan) and the last one I repaired Avast and restarted the PC.
Any thoughts?

6

I’ve experienced the same problem before some registry key for avast! scanner had been corrupted by virus. What had I do just repaired it. If you can’t repair it you need to uninstall then re-install and don’t interupt the boot scan. Download HijackThis, install and scan then check for the corrupted registry key HERE.

7

Already run HJT, no problems/nothing different showing up.
Just run a “quick” virus scan with Avast, all OK/Normal.
Will run a thorough scan again shortly to re-test it.
Could it be something to do with the current VPS package, since 3 users are experiencing this?

8

i have the same problem “virusscaner encountered an error and needs to close” since today

on bootscan avast say this:

07/25/2007 06:50
Scan aller lokalen Laufwerke

Anzahl durchsuchter Ordner: 4416
Anzahl der geprüften Dateien: 64332
Anzahl infizierter Dateien: 0

07/25/2007 07:29
Scan aller lokalen Laufwerke
Datei C:\WINDOWS\inf\MDMJF56E.INF Fehler 42003 {Interner Programmfehler.}
Datei C:\WINDOWS\inf\mdmlucnt.inf Fehler 42003 {Interner Programmfehler.}
Datei C:\WINDOWS\inf\msmusb.inf Fehler 42003 {Interner Programmfehler.}
Datei C:\WINDOWS\Installer\1145be3.msi Fehler 42003 {Interner Programmfehler.}
Datei C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\mscorcfg.msc Fehler 42003 {Interner Programmfehler.}

Anzahl durchsuchter Ordner: 4415
Anzahl der geprüften Dateien: 64364
Anzahl infizierter Dateien: 0

9

Can you please send the respective files to my email address?

Thanks
Vlk

10

Vlk, which particular files would you like?

11

I had the same problems today.

The screen saver scan failed with the option to send data to Microsoft. I performed a Repair setup and ran a full scan with the same result

Greg

12

The problem should be solved with the latest VPS update (000760-1).

Can you guys please confirm?

Thanks
Vlk

13

roger that, no errors… works fine :wink:

big thx avast team :>

14

Just auto-updated ~an hour ago, ran full scan (thorough), and no problems.
Very cool. :slight_smile:
Vlk, sent you an error log file, you can probably disregard it, now.

15

Thanks.

Well, yeah, it was a bug in the VPS. As you might’ve noticed - the VPS update to 0760-0 was almost 300KB while almost no new detections were added; that’s because the VPS contained changes to the detection engine. And part of the changes was this bug, which is now fixed in 0760-1.

Thanks
Vlk