avast antitheft useless after reset

my samsung s duos has theft 2 days ago i acess my account through web it dsnt shw any thing last update 2 day ago i thik the person hav d phone simply reset avast anti theft us nt working nw . itz nt expected from avast what us the use of app when its stop working after simple reset

It looks to me you better post in a non English forum.
https://forum.avast.com/index.php?board=21.0

avast anti-theft will still work, even after a factory reset.
That is one of the strong things about the anti-theft.

its not working

eddy
in.simple i have lost ma phone and the person using it did factory reset and now avast antitheft us not working through web

Eddy, that’s only true with the ROOTED version of the software, provided the user knew enough to SAVE the configuration in the root folders using the Protection Against Reset option. Correct?

Personally, I root all my devices and I only use the rooted version of the Anti-theft. This is the only way to protect against a factory reset.

Unfortunately, I tried to reset my rooted device with avast antitheft, After the reset, I changed the SIM card, no alert was received, I send SMS command, no reply

Though, I still think there could be something missing, however, its better to have enough instruction on steps to take to be 100%sure that the device is secured, I love to use avast because it is currently the best having tried various other…I will appreciate any help in this regards. Thank all!

Please start your own thread.