I have Avast 4.6 Home Edition installed and appears to work perfectly except for when I am using MSN Messenger 7.5 when I am asked to receive a file via a friend a window appears titled Avast Antivirius Setup please make a selection, the only choice is a highlighted uninstall and info uninstall current version with the option of next or cancel. If next is clicked Avast uninstalls or if I click Cancel a further window appears saying question do you really want to quit set up with the option of yes or no. I have been pressing yes and I am able to continue and receive the file and everything appears to work as normal until the next time I am asked to receive a file on MSN when everything is repeated. Can anyone help or advise?
Hi jimmandyuk,have you checked resident settings to see if msn is allowed? Left click avast “a” in sys tray>instant mess>customize.Welcome to the forum.
Thank you for responding, I have proceeded with your instructions and messenger is ticked so it must be something else, hope to hear of any other suggestions
It would appear that the installation hasn’t been completely successful, or there is something malicious trying to get rid of avast?
I would start with the easiest option start with a clean, uninstall, reboot, install, reboot.
It would probably be best to download the latest version of avast and save it to your HDD, somewhere you can find it again before you start this process. Use that when you reinstall.
Second download and run this - Ewido Security Suite If using winXP. or a-Squared free if using win98/ME.
Thank you for the second bit of advice -
- Completed step 1 which I am afraid hasnt worked still coming up with the same problem has before.
- Downloaded the malware and I plan to try it out maybes tommorrow. but I will post results and I am hoping for a positive this time
No problem, we’ll wait for the results, although I wouldn’t wait to tomorrow if I thought there was something up with my system.
Welcome to the forums.
I carried out suggestion 2 from yesterday, first off I ran ad-aware6 and spybot before I tried ewido and interestingly it found a further 9 problems and lucky enough one of them must have been what was causing me all the aggro. Many thanks for the two guys who responded especially DavidR.
Your welcome, are you sure you have the latest version which is AdAware SE Personal 1.06r1?
I’m not surprised the multiple scans found other things as they specialise in slightly different areas.