Avast Antivirus wont show 4 of my scans

system · 2017-05-29T22:09:44.000Z

I did the repair, but that did not work. I don’t know what the clean install is.
Is that I uninstall and then re-install?

Thnx

-JC20032017
8) 8) 8)

bob3160 · 2017-05-29T22:15:03.000Z

JC20032017 post:7:

I did the repair, but that did not work. I don’t know what the clean install is.
Is that I uninstall and then re-install?

Thnx

-JC20032017
8) 8) 8)

Totally uninstall and then re-install. just follow the directions.

system · 2017-05-29T23:45:23.000Z

Ummm…If I do that, would I loose my custom scan?
I have one that I don’t want to lose. Can I save it somehow?

-JC20032017

mchain · 2017-05-30T06:24:55.000Z

JC20032017 post:9:

Ummm…If I do that, would I loose my custom scan?
I have one that I don’t want to lose. Can I save it somehow?

-JC20032017

Sure. Just write the parts you want to keep in place down and re-create the custom scan after you get everything else running well.

system · 2017-05-30T10:00:20.000Z

OK, I was guessing that might be the solution. I can only hope it works.

-JC20032017
8) 8) 8)

Asyn · 2017-05-30T10:01:41.000Z

Easier way, export your settings and reimport them after the reinstall.

system · 2017-05-30T10:05:31.000Z

I don’t know how exactly to do that, also, I am not very keen about uninstalling and then re-installing.
Just to be honest.

-JC20032017
8) 8) 8)

Asyn · 2017-05-30T10:10:32.000Z

JC20032017 post:13:

I don’t know how exactly to do that, also, I am not very keen about uninstalling and then re-installing.

See: https://www.avast.com/faq.php?article=AVKB15#artTitle
Which Avast…? (Free/Pro/IS/Premier)

system · 2017-05-30T10:48:09.000Z

I Use avast free anti-virus, just like in those pix on the link.
I think it might be 2016, cause that’s when I got it (If I remember correctly)
That was actually quite helpful. Thanks!

-JC20032017
8) 8) 8)

Asyn · 2017-05-30T10:51:05.000Z

JC20032017 post:15:

I Use avast free anti-virus, just like in those pix on the link.
I think it might be 2016, cause that’s when I got it (If I remember correctly)
That was actually quite helpful. Thanks!

You’re welcome.

For a clean reinstall, follow instructions…

Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
Reinstall Avast with the downloaded installer from point 1.
Reboot.

system · 2017-05-30T23:21:08.000Z

Well, I am trying to install, so we’ll see how this goes.

-JC20032017
8) 8) 8)

system · 2017-05-31T00:02:53.000Z

Well, unfortunately, I have tried the following:

Repairing Avast
Re-installing Avast

Nothing has worked. I just finished re-boot, and I have the same problem :'(.

-JC20032017
8) 8) 8)

Alikhan · 2017-05-31T00:12:59.000Z

JC20032017 post:18:

Well, unfortunately, I have tried the following:

Repairing Avast
Re-installing Avast

Nothing has worked. I just finished re-boot, and I have the same problem :'(.

-JC20032017
8) 8) 8)

Can you show a screenshot of the issue?

system · 2017-05-31T01:09:01.000Z

http://AvastProblem.jpg

-JC20032017
8) 8) 8)

system · 2017-05-31T01:09:53.000Z

(How exactly do you add a photo?)

-JC20032017
8) 8) 8)

Asyn · 2017-05-31T03:00:07.000Z

http://www.mcshield.net/personal/magna86/Images/avast_1.png

system · 2017-05-31T10:41:49.000Z

-JC20032017
8) 8) 8)

Asyn · 2017-06-01T03:04:27.000Z

OS…? (32/64 Bit…? - which SP/Build…?)
Other security related software installed…?
Which AV(s) did you use before Avast…?

system · 2017-06-01T11:20:30.000Z

-Don’t know about OS, but one of my programs on here is 64 bit.
-I also use Iobit Malware Fighter as a second opinion (Windows Defender runs in the background)
-This is the first antivirus, unless I had Iobit on first. I was trying to remember a couple days ago myself.

Hope it helps

-JC20032017
8) 8) 8)

mchain · 2017-06-02T01:52:29.000Z

Hi JC20032017,

More anitvirus programs is not better. Here’s why:
https://blog.kaspersky.com/multiple-antivirus-programs-bad-idea/2670/

Choose only one antivirus program and get rid of the others! Doesn’t matter if it is not Avast you keep, but keep only one.
https://singularlabs.com/uninstallers/security-software/

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