Avast appears to have caused an issue when updating/deleting add ons

system · 2015-04-30T16:22:55.000Z

Hello

I am trying to assist my Mom. She ran Avast on April 24 and allowed it to remove threats/addons - she is not positive on what was removed, thinks it was something called “Flips”. Ever since, Internet Explorer will not work properly for her. I am trying to assist her from a distance so wondering if anyone has some tips or what may have happened upon the Avast changes (which is where the problem started). Thanks so much.

Eddy · 2015-04-30T16:29:55.000Z

Are you sure it was Flips and not Flip ?
https://msdn.microsoft.com/library/jj883726(v=vs.85).aspx

Did she run the Browser Cleanup Util (BCU) ?
If so please attach the BCU log to your next post so we can have a look.

What problems does she have with IE ?
What OS/SP ?
What exact version of avast ?
Any other security (related) software installed ? (or did she had)

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