I work on a lot of computers for people in my community and often install Avast Home on the systems that do not have any antivirus. About a month ago, I started to receive calls from several of the Avast system owners telling me that they were getting a warning that their antivirus was out of date and that they had not heard the man’s voice say that the virus database had been updated. This problem also occurred on my personal system about the same time (about a month ago). I resolved the problem on my system by running a manual update. After that one-time manual update, the automatic updates resumed without a problem. However, simply running a manual update did not resolve the problem on many of the other systems with the issue.
I have searched on this forum periodically since the problem started for a resolution and have tried some of the suggestions in threads dealing with similar issues, but nothing I have tried has corrected the problem on all of the affected machines. I was also hoping that the problem might correct itself with the release of the new versions 4.8.1287 and 4.8.1290, but it still persists on several machines.
Here are some of the things I have tried.
Run a manual update (the resolution that worked on my system)
Made sure automatic updating was turned on.
Updated to a new license key.
Run a repair, reinstall.
Uninstall Avast from the Control Panel, run the Avast Uninstall Utility, reinstall new version, and re-enter a new license key.
I have a copy of the Avast4 program directory and all of log files stored within from one of the affected machines. If one of you Avast gurus could please help me, I would greatly appreciated it.
Originally Posted by: [b]Tech[/b]
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
Here is the last section of the setup.log file from November 25 (today). Avast was freshly reinstalled after using the Uninstall Utility on November 21. If it matters, I had this person run a manual virus definition update today since she was getting the security warning about the definitions being out of date.
25.11.2008 14:46:22.000 1227642382 general Started: 25.11.2008, 14:46:22
25.11.2008 14:46:22.000 1227642382 general Running setup_av_pro-50a (1290)
25.11.2008 14:46:22.000 1227642382 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
25.11.2008 14:46:22.000 1227642382 system Memory: 47% load. Phys:102036/196080K free, Page:252168/478204K free, Virt:2069476/2097024K free
25.11.2008 14:46:22.000 1227642382 system Computer WinName: CAROLYN-E248B25
25.11.2008 14:46:22.000 1227642382 system Windows Net User: CAROLYN-E248B25\Carolyn
25.11.2008 14:46:22.000 1227642382 general Cmdline: /refresh /noreboot /updatevps /silent /progress
25.11.2008 14:46:22.000 1227642382 general Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
25.11.2008 14:46:22.000 1227642382 general Old version: 50a (1290)
25.11.2008 14:46:22.000 1227642382 system Using temp: C:\DOCUME~1\Carolyn\LOCALS~1\Temp\_av_proI.tm~a03472 (30303M free)
25.11.2008 14:46:22.000 1227642382 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
25.11.2008 14:46:22.000 1227642382 system Installed in: C:\Program Files\Alwil Software\Avast4 (30303M free)
25.11.2008 14:46:22.000 1227642382 internet SYNCER: Type: use IE settings
25.11.2008 14:46:22.000 1227642382 internet SYNCER: Auth: another authentication, use WinInet
25.11.2008 14:46:22.000 1227642382 package Part prg_av_pro-50a is installed
25.11.2008 14:46:22.000 1227642382 package Part vps-8112400 is installed
25.11.2008 14:46:22.000 1227642382 package Part news-4b is installed
25.11.2008 14:46:22.000 1227642382 package Part setup_av_pro-50a is installed
25.11.2008 14:46:22.000 1227642382 package Part jrog-65 is installed
25.11.2008 14:46:22.000 1227642382 general Old version: 50a (1290)
25.11.2008 14:46:22.000 1227642382 general GUID: 0aa04c99-f6e3-49a1-a80a-2a2d81d3977b
25.11.2008 14:46:22.000 1227642382 general Entering:UpdateInstallPackages
25.11.2008 14:46:22.000 1227642382 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
25.11.2008 14:46:22.000 1227642382 package LoadPartInfo: jrog = jrog-66 returned 00000000
25.11.2008 14:46:22.000 1227642382 package LoadPartInfo: news = news-4b returned 00000000
25.11.2008 14:46:22.000 1227642382 package LoadPartInfo: program = prg_av_pro-50a returned 00000000
25.11.2008 14:46:22.000 1227642382 package LoadPartInfo: setup = setup_av_pro-50a returned 00000000
25.11.2008 14:46:22.000 1227642382 package LoadPartInfo: vps = vps-8112400 returned 00000000
25.11.2008 14:46:22.000 1227642382 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
25.11.2008 14:46:22.000 1227642382 package ArePartsInstallable: 1
25.11.2008 14:46:39.000 1227642399 package vps: updated [8112400]
25.11.2008 14:46:39.000 1227642399 package Transferred: files 0, bytes 0, time 0 ms
25.11.2008 14:46:39.000 1227642399 package Retries: total 0, files 0, servers 0
25.11.2008 14:46:39.000 1227642399 file NeedReboot=false
25.11.2008 14:46:39.000 1227642399 general Return code: 0x20000000 [Something done]
25.11.2008 14:46:39.000 1227642399 general Stopped: 25.11.2008, 14:46:39
Originally Posted by [b]Tech[/b]
Sorry badak, I need more of your log... that part seems ok.
Due to the 10,000 character post limit, I can only post so much of the file at one time. I would be glad to send the entire file to you, if it would help. In the meantime, here is the next section preceeding the part I previously posted.
25.11.2008 14:46:00.000 1227642360 general Started: 25.11.2008, 14:46:00
25.11.2008 14:46:00.000 1227642360 general Running setup_av_pro-50a (1290)
25.11.2008 14:46:00.000 1227642360 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
25.11.2008 14:46:00.000 1227642360 system Memory: 54% load. Phys:89996/196080K free, Page:252268/478204K free, Virt:2069476/2097024K free
25.11.2008 14:46:00.000 1227642360 system Computer WinName: CAROLYN-E248B25
25.11.2008 14:46:00.000 1227642360 system Windows Net User: CAROLYN-E248B25\Carolyn
25.11.2008 14:46:00.000 1227642360 general Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
25.11.2008 14:46:00.000 1227642360 general DldSrc set to inet
25.11.2008 14:46:00.000 1227642360 general Operation set to INST_OP_UPDATE_GET_PACKAGES
25.11.2008 14:46:00.000 1227642360 general Old version: 50a (1290)
25.11.2008 14:46:00.000 1227642360 system Using temp: C:\DOCUME~1\Carolyn\LOCALS~1\Temp\_av_proI.tm~a01920 (30302M free)
25.11.2008 14:46:00.000 1227642360 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
25.11.2008 14:46:00.000 1227642360 internet SYNCER: Agent=Syncer/4.80 (av_pro-1290;p)
25.11.2008 14:46:00.000 1227642360 system Computer DnsName: carolyn-e248b25
25.11.2008 14:46:00.000 1227642360 system Computer Ip Addr: 66.xxx.xxx.xx
25.11.2008 14:46:00.000 1227642360 system Installed in: C:\Program Files\Alwil Software\Avast4 (30302M free)
25.11.2008 14:46:00.000 1227642360 internet SYNCER: Type: use IE settings
25.11.2008 14:46:00.000 1227642360 internet SYNCER: Auth: another authentication, use WinInet
25.11.2008 14:46:00.000 1227642360 package Part prg_av_pro-50a is installed
25.11.2008 14:46:00.000 1227642360 package Part vps-8112300 is installed
25.11.2008 14:46:00.000 1227642360 package Part news-4b is installed
25.11.2008 14:46:00.000 1227642360 package Part setup_av_pro-50a is installed
25.11.2008 14:46:00.000 1227642360 package Part jrog-65 is installed
25.11.2008 14:46:00.000 1227642360 general Old version: 50a (1290)
25.11.2008 14:46:00.000 1227642360 general GUID: 0aa04c99-f6e3-49a1-a80a-2a2d81d3977b
25.11.2008 14:46:01.000 1227642361 general Server definition(s) loaded for 'main': 196 (maintenance:0)
25.11.2008 14:46:01.000 1227642361 general SelectCurrent: selected server 'Download605 AVAST Server' from 'main'
25.11.2008 14:46:01.000 1227642361 internet SYNCER: Type: use IE settings
25.11.2008 14:46:01.000 1227642361 internet SYNCER: Auth: another authentication, use WinInet
25.11.2008 14:46:02.000 1227642362 internet SYNCER: Agent=Syncer/4.80 (av_pro-1290;f)
25.11.2008 14:46:02.000 1227642362 internet Used server: http://75.125.192.114/iavs4x
25.11.2008 14:46:03.000 1227642363 general Server definition(s) loaded for 'main': 196 (maintenance:0)
25.11.2008 14:46:03.000 1227642363 general SelectCurrent: selected server 'Download913 AVAST Server' from 'main'
25.11.2008 14:46:03.000 1227642363 internet SYNCER: Type: use IE settings
25.11.2008 14:46:03.000 1227642363 internet SYNCER: Auth: another authentication, use WinInet
25.11.2008 14:46:03.000 1227642363 internet Used server: http://download913.avast.com/iavs4x
25.11.2008 14:46:03.000 1227642363 internet Used server: http://download913.avast.com/iavs4x
25.11.2008 14:46:03.000 1227642363 file GetFileWithRetry: prod-av_pro.vpu downloaded .
25.11.2008 14:46:03.000 1227642363 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
25.11.2008 14:46:03.000 1227642363 package LoadPartInfo: jrog = jrog-66 returned 00000000
25.11.2008 14:46:03.000 1227642363 package LoadPartInfo: news = news-4b returned 00000000
25.11.2008 14:46:03.000 1227642363 package LoadPartInfo: program = prg_av_pro-50a returned 00000000
25.11.2008 14:46:03.000 1227642363 package LoadPartInfo: setup = setup_av_pro-50a returned 00000000
25.11.2008 14:46:03.000 1227642363 package LoadPartInfo: vps = vps-8112400 returned 00000000
25.11.2008 14:46:03.000 1227642363 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
25.11.2008 14:46:04.000 1227642364 internet Used server: http://download913.avast.com/iavs4x
25.11.2008 14:46:04.000 1227642364 file GetFileWithRetry: part-vps-8112400.vpu downloaded and verified
25.11.2008 14:46:04.000 1227642364 package Part vps-8112400 was set to be installed
25.11.2008 14:46:04.000 1227642364 package DeleteObsoletePackages: Removed part-vps-8112300.vpu
25.11.2008 14:46:04.000 1227642364 general Part of license key: W43547410H6100A1106
25.11.2008 14:46:04.000 1227642364 package IsFullOkay: vps-8112400.vpu - not okay (doesn't exist)
25.11.2008 14:46:06.000 1227642366 package IsFullOkay: vpsm-8112400.vpu - not okay (doesn't exist)
25.11.2008 14:46:06.000 1227642366 package IsFullOkay: vpsm-8112400.vpu - not okay (doesn't exist)
25.11.2008 14:46:06.000 1227642366 package Packages before download
25.11.2008 14:46:07.000 1227642367 package Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-8112300.vpu, size: 19917905. md5: 8ABF21327D1E550E809B9E8E33A09A59, computemd5 returned 0x00000000, sig: 4735AD2E7F00DE96B23CFC05FFE7583DC2C255C52EEC3449D3A9C102C51F4F7B85198F0FA282B018 returned 0x00000000
25.11.2008 14:46:07.000 1227642367 package Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8112300.vpu, size: 133. md5: 9A27A2253A6F69D16AB02AE527BF56BE, computemd5 returned 0x00000000, sig: A17A6DF2DBBDEA17E3BF5E681366FD370050B5388D2E01D8BCDE22DD31073AD934E8C83C92844737 returned 0x00000000
25.11.2008 14:46:07.000 1227642367 internet Used server: http://download913.avast.com/iavs4x
25.11.2008 14:46:07.000 1227642367 file GetFileWithRetry: vps-8112400-8112300.vpu downloaded and verified
25.11.2008 14:46:07.000 1227642367 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8112400-8112300.vpu, returned 0x00000000
25.11.2008 14:46:08.000 1227642368 package PerformDiff: Ok
25.11.2008 14:46:19.000 1227642379 package DeleteObsoletePackages: Removed vps-8112300.vpu
25.11.2008 14:46:19.000 1227642379 internet Used server: http://download913.avast.com/iavs4x
25.11.2008 14:46:19.000 1227642379 file GetFileWithRetry: vpsm-8112400.vpu downloaded and verified
25.11.2008 14:46:19.000 1227642379 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8112400.vpu, returned 0x00000000
25.11.2008 14:46:19.000 1227642379 package DeleteObsoletePackages: Removed vpsm-8112300.vpu
25.11.2008 14:46:19.000 1227642379 package Transferred: files 6, bytes 6784, time 1297 ms
25.11.2008 14:46:19.000 1227642379 package Retries: total 0, files 0, servers 2
25.11.2008 14:46:19.000 1227642379 package Submit: files 0, bytes 0, time 0 ms
25.11.2008 14:46:19.000 1227642379 package Submit success: files 0, bytes 0, time 0 ms
25.11.2008 14:46:20.000 1227642380 internet Sending stats 'http://download913.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
25.11.2008 14:46:20.000 1227642380 file NeedReboot=false
25.11.2008 14:46:20.000 1227642380 general Return code: 0x20000000 [Something done]
25.11.2008 14:46:20.000 1227642380 general Stopped: 25.11.2008, 14:46:20
31.10.2008 10:30:50.000 1225463450 system Reboot set by non-installed service "avast! Antivirus"
31.10.2008 10:30:50.000 1225463450 system Service avast! Antivirus dependency aswMon2;RpcSS;
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Antivirus\Description=Manages and implements avast! antivirus services for this computer. This includes the resident protection, the virus chest and the scheduler.
31.10.2008 10:30:51.000 1225463451 system Service avast! Antivirus updated
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswUpdSv\Description=Provides automatic updating for the avast! antivirus.
31.10.2008 10:30:51.000 1225463451 system Service aswUpdSv installed
31.10.2008 10:30:51.000 1225463451 system Service aswUpdSv dependency (null)
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswUpdSv\Description=Provides automatic updating for the avast! antivirus.
31.10.2008 10:30:51.000 1225463451 system Service aswUpdSv updated
31.10.2008 10:30:51.000 1225463451 system Reboot set by changed resident C:\WINDOWS\system32\drivers\aavmker4.sys
31.10.2008 10:30:51.000 1225463451 system Driver file copied: C:\WINDOWS\system32\drivers\aavmker4.sys
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\DisplayName=avast! Asynchronous Virus Monitor
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\ErrorControl=1
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Type=1
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Start=1
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\DisplayName=avast! Standard Shield Support
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\ErrorControl=1
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Type=2
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Start=2
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswSP\DisplayName=avast! Self Protection
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswSP\ErrorControl=1
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Type=1
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Start=1
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\DisplayName=aswFsBlk
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\ErrorControl=1
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\ImagePath=system32\DRIVERS\aswFsBlk.sys
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Type=2
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Start=2
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Group=FSFilter Activity Monitor
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\DefaultInstance=aswFsBlk Instance
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\aswFsBlk Instance\Altitude=388400
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\aswFsBlk Instance\Flags=0
31.10.2008 10:30:51.000 1225463451 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Description=avast! mini-filter driver (aswFsBlk)
31.10.2008 10:30:51.000 1225463451 registry Set registry: SOFTWARE\Microsoft\Exchange\Client\Extensions\avast! 4=4.0;C:\Program Files\Alwil Software\Avast4\ashOutXt.dll;1;10000111111000
31.10.2008 10:30:52.000 1225463452 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implements mail scanning for avast! antivirus.
31.10.2008 10:30:52.000 1225463452 system Service avast! Mail Scanner installed
31.10.2008 10:30:52.000 1225463452 system Service avast! Mail Scanner dependency avast! Antivirus
31.10.2008 10:30:53.000 1225463453 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implements mail scanning for avast! antivirus.
31.10.2008 10:30:53.000 1225463453 system Service avast! Mail Scanner updated
31.10.2008 10:30:53.000 1225463453 system Reboot set by changed resident C:\WINDOWS\system32\drivers\aswTdi.sys
31.10.2008 10:30:53.000 1225463453 system Driver file copied: C:\WINDOWS\system32\drivers\aswTdi.sys
31.10.2008 10:30:53.000 1225463453 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\DisplayName=avast! Network Shield Support
31.10.2008 10:30:53.000 1225463453 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\ErrorControl=1
31.10.2008 10:30:53.000 1225463453 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Type=1
31.10.2008 10:30:53.000 1225463453 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Group=PNP_TDI
31.10.2008 10:30:53.000 1225463453 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Start=1
31.10.2008 10:30:53.000 1225463453 system Service 'aswTdi' load order set id=8 in group 'PNP_TDI'
31.10.2008 10:30:53.000 1225463453 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implements web (HTTP) scanning for avast! antivirus.
31.10.2008 10:30:53.000 1225463453 system Service avast! Web Scanner installed
31.10.2008 10:30:53.000 1225463453 system Service avast! Web Scanner dependency avast! Antivirus
31.10.2008 10:30:54.000 1225463454 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implements web (HTTP) scanning for avast! antivirus.
31.10.2008 10:30:54.000 1225463454 system Service avast! Web Scanner updated
31.10.2008 10:30:54.000 1225463454 system Driver file copied: C:\WINDOWS\system32\drivers\aswRdr.sys
31.10.2008 10:30:54.000 1225463454 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\DisplayName=aswRdr
31.10.2008 10:30:54.000 1225463454 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\ErrorControl=1
31.10.2008 10:30:54.000 1225463454 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Type=1
31.10.2008 10:30:54.000 1225463454 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Start=3
31.10.2008 10:30:54.000 1225463454 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Group=PNP_TDI
31.10.2008 10:30:55.000 1225463455 file Shortcut for ashAvast.exe installed in C:\Documents and Settings\All Users\Start Menu\Programs\avast! Antivirus
31.10.2008 10:30:55.000 1225463455 file Shortcut for help.chm installed in C:\Documents and Settings\All Users\Start Menu\Programs\avast! Antivirus
31.10.2008 10:30:55.000 1225463455 file Shortcut for ashAvast.exe installed in C:\Documents and Settings\All Users\Desktop