Avast Background service broken/offline all the time?

system · 2016-12-16T14:46:40.000Z

Hey, so I noticed Avast is up to it’s old tricks and is constantly going offline. To make matters worse it appears to be lagging the PC a little, when attempting to “Repair” it everytime I do this it doesn’t fix anything but I did notice my Chrome browser keeps appearing on my Taskbar again (even after I turned it off).

Have attempted to reboot many times and nothing works, can’t even scan for nasty things on the PC as it keeps resetting into a broken mess. Settings also get reset including enable Email signature.

This has only just started happening so I assume it may be something to do with the latest update (which I apparently got today). Not really sure why it’s doing it but my PC hasn’t done anything new to it.

Eddy · 2016-12-16T15:39:19.000Z

What do you mean with “going offline” ?

There hasn’t been a avast update for almost 3 months (not counting the beta version).
There have been Windows updates, especially for Windows 10.

Have you already performed a clean installation of avast ?

system · 2016-12-16T15:53:18.000Z

Eddy post:2:

What do you mean with “going offline” ?

There hasn’t been a avast update for almost 3 months (not counting the beta version).
There have been Windows updates, especially for Windows 10.

Have you already performed a clean installation of avast ?

Oh sorry I assumed it had an update since the Virus Definitions got updated today, as yet no but will try it later if it persists.

To clarify, I mean the Avast Background service keeps going offline so I have to resolve it all the time and even then it doesn’t stay on long before stopping making me have to restart it. Plus my scans are completely broken.

system · 2016-12-17T10:32:50.000Z

Just to further this, I did a clean install of Avast last night and so far it seems to be fixed.

Will update if it becomes an issue again

system · 2016-12-18T11:35:26.000Z

If you have administrator privileges, you may want to open the Event Viewer, navigate to Windows Logs > Application in the left-hand menu, then set Filter Current Log in the right-hand menu to Event level: Error, Event sources: Application Error, and Include/Exclude Event IDs: 1000. If you see any exceptions for AvastSvc.exe you should report them to Avast Support.

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